How do I deal with my problem?

When I want to buy gold from the game can not complete the purchase and show me this sentence
(Your purchase could Not Be Completed
for assistance, contact iTunes Support at
www.apple.com/support/itunes/ww/)
I tried many times but I can not
And not just every game I can not purchase inside applications
But when I buy a game or any application from Apple Store so I can.
Notes: I own Visa account, effective and registered in my account
Device: iPad Mini WIFI
Thank you

bobseufert you are right i contact itunes support at address and there is mr. david he help me with my pro thank you and thanks to mr.david.

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