How do i deauthorize a computer that i don't have access to and I have used my deauthorize all this year

I had to bring a new computer on line. I reached my limit of computers (5) that I can authorize for my content. The computer that I am replacing is dead so I can't deauthorize it and when I try the deauthorize all button it says I can't do that because I must wait a year to do it again. How do I deauthorize that dead computer if I can't get it running?
Thanks
Ron

Click here and ask the iTunes Store staff for assistance. Only they can perform a second Deauthorize All within the yearly period.
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Message was edited by: polydorus

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I am trying to remove an old computer that I don't have anymore from that list. I tried the 'de-authorize all" but that didn't work.

About De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.
Also, see iTunes Store- About authorization and deauthorization.

How do i deauthorize a computer that i don't have access to and I have used my deauthorize all this year

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