How do I deauthorize my computer in Adobe Digital Editions program?
I authorized my computer with the incorrect Adobe ID, but now I cannot authorize my computer with the correct Adobe ID. It will not let me deauthorize the wrong account nor allow me to authorize the correct account.
Ctrl-Shift-D (Cmd-Shift-D Mac) should bring up a deauthorization dialog.
Similar Messages
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How can I open two screens of Adobe digital editions at the same time?
How can I open two screens of Adobe digital editions at the same time?
I doubt that you can. Doesn't the Sound prefpane require you to select just one output device?
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How do I rotate a page in Adobe Digital Editions to be able to read?
How do I rotate a page in Adobe Digital Editions to be able to read? Many of the Charts are sideways.
Try the forum for Adobe Digital Editions.
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Trouble Authorizing Computer with Adobe Digital Editions
I'm unable to authorize my computer with Adobe Digital Editions. It just gets 'stuck' on the authorizing computer page, it tells me to wait whilst the green bar moves backwards and forwards for hours. I've tried reinstalling the software but it didn't help.
I searched for help and there was mention of reducing my security settings, which would these be? I'm using Windows 7, I've tried switching off all firewalls and I'm using the administrator account.
I'm not very tech savy so any advise in simple terms would be appreciated! Many thanksI have the same problem. I am also running Windows 7, however, within VirtualBox. I hope this makes no difference.
I switched off firewall and reduced security settings to the lowest level. I installed and afterwards started the software having admin rights.
The problem occurs with ADE 2, 3 and 4.
The authorizations does not have an end. The green bar is moving for hours with the message "authorization running".
Can anyone help?? -
I'm new to this. How do I transfer a book in Adobe Digital Editions to my BlackBerry Playbook? Please help
Try the forum for Adobe Digital Editions.
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How do I authorize my kobo to adobe digital editions 4
how do I authorize my kobo to adobe digital editions 4
It doesn't work. Neither Kobo or Adobe have yet realized this. Adobe help said download ADE 3.0 but its unavailable from Adobe.
I found a copy of ADE 2.0 It worked -
How do I deauthorize a computer from adobe acrobat 9 pro
How do I deauthorize a user from Adobe Acrobate 9 Pro?
Hi lculmone,
Please see "How to deactivate and sign out" in Activation & Deactivation Help.
Please let us know how it goes, or if you need additional help.
Best,
Sara -
How can I properly and COMPLETELY uninstall Adobe Digital Editions 3.0 from my Mac?
OK, so yeah, I *SHOULD* have known better...
A few months back, against my better judgement and without doing the proper due diligence, I tried installing Adobe Digital Editions 3.0 onto the primary drive of my MacBook Pro (running MacOS 10.6.8).
The tell-tail signs:
PROBLEM #1
While there IS readily available "Tech Specs" documentation for the current Adobe Digital Editions v4.0.1 installer for MacOS (which clearly states "Mac OS X v10.8 or later" is REQUIRED), there is absolutely NO indication or similar documentation for supported system software for PREVIOUS versions of Adobe Digital Editions.
Reference URL:
http://www.adobe.com/support/digitaleditions/downloads.html
PROBLEM #2a
Adobe Digital Editions v3.0 for MacOS comes as an installer (which REQUIRES admin authentication to provide root-level access to your computer).
PROBLEM #2b
Adobe "Digital Editions 3.0 Installer" is FULLY launchable under MacOS 10.6.8 (and the installed application will require MacOS 10.7 or later).
PROBLEM #2c
There is NO associated ("ReadMe" type) support document included on the "ADE_3.0_Installer.dmg" disc image and ZERO integrated documentation within in the installer.
PROBLEM #2d
There is NO Adobe "Digital Editions 3.0" UNinstaller either installed as part of the "Standard" installation package OR currently downloadable from Adobe.com.
PROBLEM #3
Adobe's ONLY MacOS solution to "Uninstall previous versions [prior to the current v4.0] of Adobe Digital Editions for Mac OS" are the following instructions:
It's necessary to have administrator privileges to complete these steps.
1. From your user directory, locate /Applications
2. Drag the digitaleditions1x5 folder to the Trash, and empty the Trash.
Reference URL:
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
PROBLEM #4
Adobe's "What are my contact options?" page indicates BOTH "Chat (within 90 days of registration)" and "Forums" as available "Basic Support" options for Adobe "Digital Editions" software for "Download, install, setup" help, however, "Forums" is the ONLY available choice under "Contact options" for on Adobe's "Contact Customer Care" page (for "Download, install, setup" help with Digital Editions).
Reference URL:
http://helpx.adobe.com/contact.html?step=ADE_downloading-installing-setting-up_s tillNeedHelp
PROBLEM #5
The ONLY available "Basic Support" option for "How-to's & troubleshooting" help is the Adobe Forums...and this is an example of the type nonsense response (then followed by NON-response) that one might receive there:
https://forums.adobe.com/message/6570142
[NOTE: After MUCH searching I did, however, manage to find a potentially interesting "Let us know how we’re doing" link (under the "Our support promise" link found on the "What are my contact options? page). I am going to send them a brief message along with a link to THIS post and hope for the best.]
Reference URL:
http://helpx.adobe.com/contact/what-contact-options.html
PROBLEM #6
While I did NOT realize this prior to my attempting to install Adobe Digital Editions, apparently it would require me to "activate" my computer with an Adobe ID.
[NOTE: This information IS included in the readily accessible FAQ (and I am sure it's also found in the installer integrated software "License"), however, this is a MAJOR "feature" of this software and could be presented MUCH more prominently as an installer integrated "ReadMe" screen.]
Reference URL:
http://www.adobe.com/solutions/ebook/digital-editions/faq.html
...and, as an added bonus, there is a SIGNIFICANT "spyware" issue with this software discussed in further depth here:
http://the-digital-reader.com/2014/10/06/adobe-spying-users-collecting-data-eboo k-libraries/
As an experienced and life-long Mac user, I really SHOULD have known better and I did have second thoughts almost immediately, but by then it was TOO LATE!!!
So, now I have this TOTAL crap, super duper DRM software that required root-level permission to install (AND I couldn't even run this installed v3.0 copy under my preferred MacOS 10.6.8 if I wanted to...but, of course, I now have ABSOLUTELY NO desire to ever use this software again), and I just want to COMPLETELY remove all traces of it from my computer!
A pretty thorough Google search yielded several so-called "solutions" that were as bad or EVEN worse than the very limited "official" resources found directly from Adobe!
Any actual, real working solutions would be VERY greatly appreciated!
Thank you SO MUCH for your time and consideration in reading!!!
Sincerely,
aadams77Hmm, it shouldn't be that much of a problem. I searched my entire drive for "digital editions", and this is the whole thing:
/Applications/Adobe Digital Editions 3.0.app
/Users/user/Library/Caches/com.adobe.adobedigitaleditions.app
/Users/user/Documents/Digital Editions
/Users/user/Library/Preferences/com.adobe.adobedigitaleditions.app.plist
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.bom
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.plist
/Library/Preferences/com.adobe.DigitalEditions.plist
The application itself, three small files scattered in your user account, to unimportant installation receipt files, and another preference file in the root Library folder. Removing those should remove everything related to version 3, which is what I have installed.
Where I substituted "user" above (for the three entries of /Users/user/...), replace that with whatever the actual name of your user account is.
Edit: I double checked the installer using a small app that sorts out every file in an installer, and where each item would normally be installed. The main app is literally the only item in the installer. The receipts are created by the OS per the installer's data, and the other minor preference files are created when the app is first run. There is nothing else. -
Authorize computer in Adobe Digital Editions
Can multiple users authorize one computer on different windows login accounts? Several family members in our household have adobe IDs + library cards. When I connect my NOOK color to transfer an ebook within Adobe Digital Editions, it compares the email address registered on my device to the email address authorized within the Adobe Digital Editions (which is my daughter's because we set up her ID first). Does this limit only one user per computer when downloading ebooks through this software?
tjb04 I would recommend posting your inquiry to the Adobe Digital Editions forum.
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How do i download an ebook from adobe digital editions to my ipad?
I have a brand new iPad Air that I want to download some of my ebooks to from Adobe Digital Editions. However, I can't figure out how to do it, and my ipad user manual doesn't say. Can you help?
Thanks!
SueYou just need to sign in to same Adobe Revel account on both the devices - Elements Organizer on PC and Revel App on iPad. Revel app is available for free on MAS so you may download it from there.
Thanks
Andaleeb -
How can I rotate a book in adobe digital editions? My book is sideways.
The book I am looking at was scanned sideways because of the format. I need to flip, or rotate so I can read it.
Try the forum for Adobe Digital Editions.
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After changing the mother board of my MacBookPro to fix the video display issue, all my previous eBooks in Adobe Digital Editions cannot be activated. The error message: "Activation Server error - code E_ADEPT_INTERNAL". Please advise what I can do to read my eBooks again?
Hmm, it shouldn't be that much of a problem. I searched my entire drive for "digital editions", and this is the whole thing:
/Applications/Adobe Digital Editions 3.0.app
/Users/user/Library/Caches/com.adobe.adobedigitaleditions.app
/Users/user/Documents/Digital Editions
/Users/user/Library/Preferences/com.adobe.adobedigitaleditions.app.plist
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.bom
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.plist
/Library/Preferences/com.adobe.DigitalEditions.plist
The application itself, three small files scattered in your user account, to unimportant installation receipt files, and another preference file in the root Library folder. Removing those should remove everything related to version 3, which is what I have installed.
Where I substituted "user" above (for the three entries of /Users/user/...), replace that with whatever the actual name of your user account is.
Edit: I double checked the installer using a small app that sorts out every file in an installer, and where each item would normally be installed. The main app is literally the only item in the installer. The receipts are created by the OS per the installer's data, and the other minor preference files are created when the app is first run. There is nothing else. -
De-authorizing Adobe Digital Editions
I know the command+shift+D trick and this works on my Intel based Mac, but not on the software version for my old PowerBook G4. I know it's the most updated version of the software for non-Intel based Macs because I uninstalled and reinstalled it in an attempt to reset the authorization. This didn't work.
How do I deauthorize or reauthorize the Adobe Digital Editions software on a non-Intel based Mac?There are a lot of users on this forum currently with this exact same problem, some who've even left screenshots of the issue. Definitely is a problem. I've found that for me, the best thing to do was to just manually deactivate using the steps to remove the info from the registry. I linked to the article above, but in case the article moves, here are the steps.
Disclaimer: The following task requires you to modify the Windows registry. The registry contains system-related information that is critical to your computer and applications. Before you modify the registry, make a backup copy of it. Adobe doesn't provide support for problems that arise from improperly modifying the registry.
For more information about the Windows registry or the Registry Editor, see the Microsoft Help and Support site at http://support.microsoft.com.
Close all applications.
Choose Start > Run.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key:
HKEY_CURRENT_USER\Software\Adobe\Adept
Select the Adept key.
Choose File > Export.
In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
Right-click the Adept key and choose Delete.
In the Confirm Key Delete dialog, click OK.
Close the Registry Editor.
Open Adobe Digital Editions and reauthorize. -
How to get the download for Adobe Digital Editions to work on PC?
How to I get the download for Adobe Digital Editions to work on my PC?
3-4 tries today on Adobe website and no results.If you are on Vista, see the announcement at the top of the forum,
which points to http://helpx.adobe.com/digital-editions/kb/installing-digital-editions -20-windows.html
Try an older version (1.7.2) of ADE, especially if you are on XP.
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editio ns.html
also for PC at http://www.tucows.com/preview/853736/Adobe-Digital-Edition-For-EBooks -
Adobe Digital Edition Errors/Troubleshooting
When installing Adobe Digital Editions, I received a corruption error message."
This occurs because the installation software coming from Adobe's Web site is unable to communicate and pass information through your companies Firewall or PC security to save to the computer, or there is potential that your network is "locked down" limiting the accessibility on the PC to install or uninstall software.
Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf
"I'm having problems opening my electronic documents."
The Electronic documents cannot be opened by Adobe Reader, they can only be used with Adobe Digital Editions. Be sure that Adobe Digital Editions was successfully installed and the File type associations are set correctly for your machine.
Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf
http://www.naic.org/documents/account_manager_ADE_File_Type_WinXP.pdf
"I downloaded my publication but now can not access it in Adobe Digital Editions."
You may have "Authorized Computer" after initially downloading Adobe Digital Editions as "Do Not Authorize". The publication you downloaded is licensed for a different user account and can not be opened under your authorized ID.
Resolution: Uninstall Adobe Digital Editions and reinstall. Do not authorize the computer, then contact an NAIC Representative to assist you in obtaining your publication.
If you are getting error "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-04-11T06:51:59-07:00%20(1270993919000)%20is%20before%202010-08-11T06:21:57-07:00%20( 1281532917795)"
Resolution: Please check your system date and time is set correctly, most likely it will fix problem.
"I am getting the error 'Error getting License: License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital Editions."
This error message is a result of a several different issues:
User has installed an Adobe ID on more than one machine
User has modified the clocks on their computer
User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID"
User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer.
Resolution: Follow these steps:
Uninstall Adobe Digital Editions using one of these two methods:
Start > Programs > Adobe > Adobe Digital Editions > Uninstall
Start > Settings > Control Panel > Add Remove Programs
Initiate Uninstall
In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:Start > Run > Regedit
Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
C:\data\my digital editions
C:\my documents\my digital editions
Delete any documents within these folders:
Restore > Tasks
Restore > Failed
Re-install Adobe Digital Editions
Ebook associated with different user account:
You will need to work with their publisher tech support to get a new .acsm file/download link which has not yet been associated with a particular user and then activate your computer with the new Adobe ID. Please refer to the below forum link, if that helps.
http://forums.adobe.com/thread/544883?tstart=0
"I need to deactivate my Adobe Digital Editions ID/Password."
Resolution: Follow these steps to remove the Adobe Digital Editions ID/Password:
Open Adobe Digital Editions
Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
Deauthorize Computer screen will appear explaining – "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable."
Select Deauthorize
After selecting "Deauthorize" – a message appears stating "Your computer was successfully deauthorized. Restarting Adobe Editions will require you to reactivate your computer."
Click on "Quit"
Adobe Digital Editions will close
Double-click on the Adobe Digital Editions shortcut to reopen.
The Setup Assistant will appear, click "Continue"
Select the option "Don’t Authorize Computer"
Click "Activate"
Click Continue at the "Warning" screen
Select the option "Finished"
Open Adobe Digital Editions - Previous products downloaded should now be available. If items are not or an E-LIC error is identified, a "uninstall" and "reinstall" may be required
Authorizing your ereader with ADE
In most cases you can register your ereader quickly and simply. IF the following instructions do not work, please contact our ereader manufacturer directly.
1. Connect your ereader to your computer.
2. The ADE Authorize Device window will pop up. [On rare occasions where the pop up does not happen automatically, please try pressing CTRL + SHIFT + E after connecting your ereader.]
3. Click on Authorize Device.
4. ADE should now recognize your ereader, and will list it within the “Bookshelves” area of the ADE window.
Note: Nook readers come with an Adobe ADE type directory preinstalled. It MUST be deleted from the Nook before ADE will recognize the Nook. Delete the directory from the Nook. Fire up ADE and everything works perfectly!
For error: "E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 552:8552:8552 urn:uuid:5268ee4f-5511-4b47-b668-f42b089db9c0"
Resolution: Open a ticket from Adobe Support Portal and request to reset the ADE activation limit (happens when you try to activate the device/computer more then 6 times). Include the error message and the Adobe ID used to activate ADE.
Ctrl+shift+T will enable error logging and can be used to find the issue with the complicated errors by Adobe specialist.
If you get error: E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect email address
Resolution: Try signing in at Adobe.com and confirm the Adobe ID is working fine. If the Adobe ID is not certified it will show this error.
Further help with ADE
Adobe have an excellent FAQ page which should point you in the right direction;
www.adobe.com/products/digitaleditions/faq (press F1 in ADE)
Note: There is no free Live Support for the free products but you can open a ticket at Adobe Support portal.Set your Computer to work with our eBook provider
1. Download and install Adobe Digital Editions. This software requires Flash.
2. Open up Adobe Digital Editions. It will ask you to activate your software with an Adobe ID.
3. If you create an Adobe ID:
a. You may download the book to more than one computer as long as the computers all
use the same Adobe ID. (Up to 6 computers can be activated using one Adobe ID.)
b. You can transfer your eBooks only to Nooks that are using the same Adobe ID.
4. If you decide to continue anonymously:
a. You will not be able to transfer eBooks to your Nook!
b. You may only download to one computer.
c. You can activate an Adobe ID at any time. However, you may lose the rights to see any
eBooks that were downloaded previously.
5. We recommend that you create an Adobe ID. Follow the steps to do so.
6. Activate your Nook by plugging it into your computer with Adobe Digital Editions open.
7. Adobe Digital Editions will detect your Nook and ask to activate it using the same Adobe ID as
your copy of Adobe Digital Editions. Follow the prompts. (It may take a few minutes for Digital
Editions to see your Nook.)
Getting your eBook on to your Nook
1. Open up Adobe Digital Editions.
2. Plug in your Nook. If you have not previously set it up, Adobe Digital Editions will ask to register
your Nook using the same Adobe ID as your Digital Editions.
3. Your Nook will appear on the left under Bookshelves.
4. To transfer your eBook to the Nook, click on your previously downloaded eBooks and drag them
to the Nook icon. The book will transfer.
5. Unplug your Nook.
6. To find your new eBook, go to My Library.
7. On the touch screen, scroll up until you see My Documents.
8. Your new book will be in My Documents.
9. Enjoy!
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