How do I delete a Dependant Activity that was accidentally added to a Service Request?

It does not let me "delete" the activity, any other I add I can delete. Also I tried to "Cancel" the Service Request, and it gave me an error, shown below.
Any Suggestions? This is the second time I have had this issue, but before I was able to cancel the Service Request for the User. This specific Request has already been worked, and they are just trying to close it, and that is where they saw that the dependant
activity was used instead of Manual Activity, and they can not close it.
FYI, we do NOT have change management turned on yet, we are fairly new to SCSM.

Was the activity already in-progress or pending? Once an activity has a status, it can no longer be deleted. This is based partly on ITIL principles as well as Service Manager's design. Once an activity "exists", it should only be pending, on hold,
in progress, completed, or skipped (or canceled/failed when things go wrong).
In my opinion, if you accidentally add an activity, you should simply set it to "Skip" and it won't interfere with your work item any longer.
You're free to delete activities that have no status (indicated by the yellow "star" icon on the activity). Typically activity templates will not have a status so you can easily add/remove them from a work item template. However, once you submit
a new activity to an existing work item, SCSM's workflow engine will set that activity's status which will prevent you from deleting it.
So, basically, if you see the star icon, you can delete the activity..otherwise, just set it to skipped.
If you want to get technical, you can use powershell or the SDK to really delete any activity, but there are pitfalls to watch out for. For example, if you delete an activity, make sure you adjust all the other activity's SequenceId values or the activities
probably won't run through their lifecycle properly.
As for the error you got when you tried to cancel it the first time, I'm not sure what caused that.

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