How do i delete an old account when i don't know the password or have access to the email?

it keeps wanting to sign me back into my old iCloud address.. main problem is that the 'find my iPhone' app can't be deleted and changed to the new iCloud because I can't remember the password and the email it's linked to was hacked so I have no access and therefore can't reset my password!? Need to do it urgently now as it's been smashed and going off for repair and they won't repair/ replace it without that app deleted!

If I'm understanding this correctly, you have a broken iPhone that needs repaired, however you need to disable Find My iPhone before the repair can be completed and you cannot remember the password to that account?
First to try on your own, go to iforgot.apple.com.  Use the AppleID that was used to set up that iPhone or was signed into iCloud.  You will be given a choice of reset by email or security questions.  Since the email is out of the question, you'll choose security questions.
If you cannot remember the answers, or more likely how you entered them as the answer are case sensitive, then you'll have to contact AppleCare.  They can attempt to verify the account with you, and if they can then send a reset password email to any email address you choose.  Just be aware that if you have to use this route, it will take a minimum of 24 hours for the email to arrive.  Make sure the email provider accepts email from @id.apple.com.
If you cannot verify the account, then AppleCare can have FMiP removed from that device, but you will have to send in the purchase receipt for that device.  It has to be a valid receipt from a qualified reseller, so eBay sales receipts or hand written ones will not work.  That process can take up to 48 hours to complete as the FMiP team has to verify all the info.  If they can, then they will strip FMiP from the device and assign it to a different AppleID.

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