How do i delete items on my disk/ macbook pro 2012 13"

i am having trouble freeing up space i downloaded this program to help me with it and i deleted the files from the trash and when i check my activity montier it is still sayings i have 20 gb a free space and i have deleted all my files of the computer

Then you certainly haven't deleted 'all the files off of the computer'. Which program is 'this program'

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