How do i diagnose a network access error with Gracenote or other sites??

Ok, this is not strictly itunes but here goes.
Since i upgraded to 7.2 about 3 weeks ago, i have had only 50% success in accessing gracenote when i put a cd in (ie this morning around 10am no problem, now at 5pm can't get to it). My internet connection is AT&T DSL. It comes with a connection diagnosing tool which never says there is a problem, windows xp connection diagnosing tool says no problem, and yet there are certain websites i can now no longer get to not just gracenote via itunes. using ie or firefox i can't get to discussions.apple.com ironically (i can get to www.apple.com), so is gracenote, and occasionally the weather channel desktop, and yahoo email. i turned off all firewalls and there is no change. however. i then access my work vpn (via the at&t dsl connection, not dial up) and hey presto i can get to all these sites i couldn't before. so if i go through vpn i can always get to gracenote if i use native dsl connection i can't. i think at&T is preventing access through it's own network to parts of the web because of bandwidth issues ( i have emailed them and they say there is no problem in my area), but won't admit it, and i can't prove it. so my question is how do i prove where the network bottleneck is in accessing these sites since the tools i get say there is no problem??? or could it be a dns problem???
plz if anyone can help offline i would be so happy, it is so frustrating not being able to load cd's into itunes whenever i feel like it.

How did you set up chroot?
FYI, you don't need to chroot to use pacman with a not root filesystem.
man pacman wrote:-r, --root <path>
Specify an alternative installation root (default is /). This should not be used as a way to install software into /usr/local instead of /usr. This option is used if you want to install a package on a temporary mounted partition that is "owned" by another system.  NOTE: if database path or logfile are not specified on either the command line or in pacman.conf(5), their default location will be inside this root path.

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