How do i download desktop apps in Creative Cloud once membership is paid?

I have a receipt and an order number but my account does not allow me to download the desktop apps.
I only have the option to download trial or buy it. I have tried restarting whilst being logged out of my account and then logging back in but it did not help.
The support available from Adobe has not been useful so far. Can anyone help or know the reason why i might be having this problem?
Thank you

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

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