How do I download my purchase of Adobe Elements onto my new iMac

Help - I thought it would be easy! I have the serial number of the full package which i bought only a couple of months ago. But when i try to download it onto my new iMac I only get offered the trial version, although my Adobe ID knows that I have bought it and shows me the serial number.
Thanks so much if you can help!

Hi Jenny,
Please enter the serial number in the installed trial version software to convert it into full version.

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