How do I download photos from my iCloud to my device?

Second time posting this.  I've had multiple calls to Apple and promised call backs and no one has helped.   I'm still not able to access over 2300 photos.
Cloud says I have 2,300 photos but I'm not able to view or download them back to my new device.
I Received the following email:
There are currently 2364 photos and 15 videos in your iCloud Photo Library
Original format, full resolution versions of your photos and videos are not stored on your devices. You must download your full resolution photos and videos to at least one device before they are deleted from iCloud Photo Library in 30 days.
To download your photos and videos to an iPhone, iPad or iPod touch with iOS 8:
1.
Connect to a power source and Wi-Fi.
2.
Go to Settings and tap iCloud, then select Photos.
3.
Tap Download and Keep Originals.
I DO NOT have the option to tap and download originals.
IVe been been on hold with Apple care for 2 hours. Someone help!!!
iPhone 6, iOS 8

Obviously I do not know as much as they do, especially specifics of your situation but:
Photos with current operating system can be in icloud in two different ways
1. Photostream - in that case nobody would be able to download videos, only photos and then 30 days period from email would make sense, but you need to get on wifi and turn photos under settings - icloud "ON" ASAP.
2. Backup - in that case you do not have to wait till Monday, just need to restore from the backup.
Baring some new features that coming on Monday, I would try to get consistent story out of them. If they ask to wait till Monday I would make sure I know why.
Now that all makes sense if you running beta software on your phone.

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