How do I eject a disk from a MacBook if there is a grey file with a question mark

I have tried to fix it by putting in the re-instillation disk but there is already another disk in there. I held the left key after the chime and nothing, then I held the options key down after a reboot and now I just have a mouse on my screen. Please help as I am IT illiterate!! Also I don't know what operating system I have.

Have you tried the basics? Open a Finder window and click the little up arrow next to the drive. Or try holding down the key with the upwards triangle and the line under it on the upper right corner of the keyboard.

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