How do I exchange CS5.5 Windows version for a Mac version?

I bought the downloadable online student version of Adobe Creative Suite 5.5 (windows version) over 2 years ago.  I just bought a Mac and would like to re-install CS but according to Adobe website, I need to exchange the windows version for mac version but since I don't have the most current version of CS (CS6?) I actually have to purchase an upgrade to CS6 first in order to exchange the windows version for mac. Does anyone know how to do this and how much it is going to cost?  I found instructions online that led me to a form that was a little vague and confusing so if anyone knows another way to go about doing this let me know!  Also, I don't think my membership allows me the privilege of actually speaking to someone in customer service. 

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

Similar Messages

  • How do I share files from Windows Vista to a Mac with Lion OSX?

    How do I share files from Windows Vista to a Mac with Lion OSX?  I'm having SO much trouble with this!  Any help would be appreciated!!!

    In a finder window, under 'shared' you should be able to see the windows computer name, click on it and connect to it. I am assuming here you have sharing turned on and permissions granted on the windows computer.
    Will add a note though, I have frequently accessed files from a PC on the LAN using XP, not vista.

  • How can I connect to a windows server from a mac book pro

    How can I connect to a windows server from a mac book pre?

    I have a Dell Power Edge T110 ii in the office that has files and software I need to access when away from the office, when I am on the road I use a mac book pro and an iPad.
    I am sorry if I am being a bit vague but this is all new to me, I have tried 3 IT guys but they can not find a way.
    Any help is greatly appeciated.

  • HT2518 How do I export mail from windows xp to my mac? Can I just copy all my windows mail to a USB storage device and plug it into my mac?

    How do I export mail from windows xp to my mac? Can I just copy all my windows mail to a USB storage device and plug it into my mac?

    Select "export' while in Windoz/Outlook and cerate an export file, then while in MacOS/Outlook select "import" and select the same file to import. You can use a thumb drive to sneakernet the file.

  • I need windows 2010 for my mac ?

    I need Windows 2010 for my mac, how do I get that?

    From Amazon (cheaper) and ready for download:
    Home & Student edition (lacks Outlook), or;
    Home & Business edition.
    Good luck,
    Clinton

  • How do I Install or re-buy iPhoto for my Mac when the app can't lunch?

    How do I Install or re-buy iPhoto for my Mac when the app can't lunch?
    The App Store does not let me buy iPhoto from scratch nor update it. I used the original Applications Install DVD to re-install iPhoto, and the icon appeared but the app could not be used because iPhoto 2.1 is not compatible with the Mac operating system OS X (10.9.2)? I thried to update manually through apple support, and a notification of unauthorized licence did not let it happen.  What is this? What happened with my iPhoto? What can I do to solve this and safe my photos? I'm willing to pay for it, but even the app store say that it can't becuase it was suppousely bought through another account? Please help!

    Not launching is probablay not a software issue - it is probably a data issue
    No - iPhoto 2 version 2.1 is not compatible with Mavericks - or pretty much anything else - you need to purchase iPhoto '11 version 9.5.x from the App store
    LN

  • HT3986 I bought Windows 7 for my Mac and I want to add it to a partitioned MacBook.  Do I have to buy another Windows 7?

    I bought Windows 7 for my Mac and I want to add it to my MacBook.  Do I have to buy another Windows 7?

    Yes, Microsofts licensing only allows for 1 installation.

  • How can I download sony handy cam software for my mac book pro?

    How can I download sony handy cam software for my mac book pro?

    From Sony's support site: http://esupport.sony.com

  • The create facility in iPhoto is very basic - how can I download something like MS Publisher for my Mac Air?

    The create facility in iPhoto is pretty basic for cards & books etc. - how can I download something like MS Publisher for my Mac Air?

    Pages works pretty well, which should be on the App store:
    http://www.apple.com/iwork/pages/

  • How do I get into the App Store for my mac mini ?

    How do I get into the App Store for my mac mini ?
    To get Apps FOR my mac mini NOT iPhone or iPad.

    BT ...
    Your profile shows you are running LIon v10.7 so you should be able to launch the App Store from your Apple menu > App Store, or from your Dock, or your Applications folder.
    If you can't locate the App Store, installing the OS X Lion Update 10.7.3 (Client Combo) will reinstall the App Store for you.
    Restart your Mac after the combo is installed.

  • How do I uninstall CS5 in Windows 7

    I just purchased CS6 and installed it -- everything works. But I also have CS5 -- Windows 7 Professional 64-bit -- How do I install CS5? CS5 does not appear in the Control Panel "Programs" listing.
    Is there an "uninstaller" somewhere??

    Thank you -- however, it was installed and working BUT even though I "unhid" all files, Windows 7 still not report it -- no idea why.
    It doesn't even report CS6.
    But, as you suggested, the Cleaner Tool -- not for the "Cloud" did the uninstall. I will have to go into the Registry and remove any remnants.
    Thanks again,
    Prof. G.

  • How can I just modify (from "Windows" version to "Mac") my purchased software?

    I've already purchased the Adobe Premiere Elements 13 in the wrong version: I need it for Mac and I've ordered the Windows version. How can I modify it?
    Thank you in advance,
    Jose Luís

    Thanks Ned, but the moment I bought it I did it wrong and when they offerded me to choose one version I picked up "Windows" instead of "Mac" by mistake... now I can't find the way to modify it.

  • How can I get 64-bit windows versions other than 'nightly'

    How can I get a 64-bit version of Firefox for Windows that isn't alpha quality (Nightly).
    I'm still running FF 3.6.26 ....
    I've said before, give me a reason to upgrade...64-bits would be a good reason, but the fact that a large number of extensions fail -- (try to install the latest firebug 'swarm' in nightly -- epic fail! (404)...), we not only don't have a swarm for you we've never even heard of you!...
    So give me a version of FF-go-nightly, that's equiv to the latest released version, and it might have a chance...
    I did get most stuff working -- curious why jar files were renamed to 'ja', they don't seem to be in japanese when I unpacked them... ;-) I found it wasn't a typo...
    had a full transparent brower on about blank... a bit weird. but sorta cool...
    finally figured out how the menus were messed up and saw howto correct most of the damage, but without spending alot more time fine-tuning, it would be hard to get it back just right.. but after spending a day (~10am-8pm on using Nightly), upgrading/config'ing various extensions....etc.
    Anyway, I know I said give me a reason.. to upgrade from 3.6 -- a carrot rather than a stick, but too many problems...come on .. even the version was unlucky to begin with! (13!?) .. (I like 13, really, but thought it was humorous).
    So how about 64-bits in something a bit better supported?
    Why not 64bit versions of each of the releases?
    Finally FF got a bit better perf (a bit worse for more debug on, but better in having enough memory, and using a native instruction set rather than the virtualized 32-bit WOW, that it normally runs on...)...

    Mozilla has never released a 64-bit version of Firefox for Windows, and the 32-bit versions of Firefox are faster than the Nightly 64-bit version test builds.
    http://www.mozilla.com/en-US/firefox/

  • CS5.5 Windows License for Mac?

    Hey,
    I bought CS5.5 for Windows on Nov 26 2011. I have recently bought a new Macbook and so no longer use my windows laptop. Is there any chance that I can use the same Serial Number for a Mac Version?
    I want to sell my old PC and don't really want to have to fork out loads of money for new software after the CS5.5 was fine.
    Please help!
    Kacey

    You will have to upgrade to CS6 and make the platform switch.
    Mylenium

  • Upgrade cs5 on windows to cs6 on mac

    hi,
    i have cs5 on windows but have recently bought a mac. i have been told i can upgrade to cs6 on mac with a cross-grade? could you please help as i cannot figure out how on the adobe site.
    thanks,
    Courtney

    Creative Suite 6
    Mylenium

Maybe you are looking for