How do I fax a signed document

I am trying to fax a transcript request form. When I select the fax option the form is requesting an email address for the recipient. In parenthesis it states that I can use a fax number but when I enter the fax number I get an error stating incorrect email address. The whole reason I opened this account was so I could send faxes since my fax machine was stolen form my storage. The college does not accept email transcript requests and doesn't provide an email to do so.

Hi ShellSys,,
We apologize for the issue.
Just to confirm, are you trying to send the document through Adobe Reader ( By opening the document and clicking Sign button on top right hand side)?
Also, please let us know the issue encountered so that we can resolve it quickly.

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