How do I fetch projects from OEPE when the status of my Developer Cloud Service is 'unknown'

The status of my Oracle Developer Cloud Service has become 'unknown' since last March 30.
Even though the status is 'unknown', I created two project on the Service Console(Developer Cloud Service web interface) and they look fine.
But when I try to fetch the projects that I created on the Service Console from Oracle Cloud view of OEPE, nothing was fetched except my database service.
I assume that because of the status, OEPE can't fetch the projects.
If anyone knows how to solve this problem or any workarounds, please let me know
To be brief, the things I want to solve are followings
How to recover the status of my Developer Cloud Service as ‘Active’ again.
How to fetch the project that I have created on Developer Cloud Service Portal from Oracle Cloud view of OEPE.
Thanks.

Hi,
When you log in to MyServices, are you able to successfully open the web ui for Developer Cloud Service (Open Service Console)? Do you see your projects listed in the Developer Cloud Service web UI?
In the OEPE Cloud View, were you able to provide your Cloud credentials successfully? username, password, identity domain and US Commercial 2 for the data center
Also, which version of OEPE are you using?
Thanks,
Greg

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