How do I find a purchased app that is not showing up in the purchases tab?

I am trying to help a friend install OS X 10.8. She purchased it about 3 months ago but wasn't too sure about installing it. Today, I looked up the order number, and it is confirmed that it has been electronically delivered via e-mail. I couldn't find an e-mail with a link to the purchase, so I assumed it would be in her purchases page in the Mac App Store; however, when I visited her purchases page, it has no record of any purchases. Does anyone have any suggestions of how I can locate it, or who I should contact to receive help with this?

It sounds like she may be using a different account then the one that was used to purchase 10.8
If you cannot locate the purchase, contact the iTunes Store so they can help you figure out which account it's attached to.
https://www.apple.com/support/itunes/contact/

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