How do I fix a ipad that is "disabled"? When we connect to itunes it requests a password that must be typed into the ipad - which we can't do because it is locked.
How do I fix a ipad that is "disabled"? When we connect to itunes it requests a password that must be typed into the ipad - which we can't do because it is locked.
If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake
and Home buttons at the same time. When the device turns off, release the Sleep/Wake
and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device.
The device should turn on. Note: If you see the screen pictured below, let the device
charge for at least ten minutes to ensure that the battery has some charge, and then
start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button.
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
Similar Messages
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My iPad conveys that it is disabled, and that I need to connect to iTunes. When I connect to iTunes I get a message that I need to enter my pass code and open my Ipad, but I don't get the scree with the number board to open with a password. How do I fix this?
You will need to restore it. The sidebar of your iPad appears on itunes even if you dont enter the passcode. There's the option to restore it. More info:
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software -
My iPad conveys that it is disabled, and that I need to connect to iTunes. When I connect to iTunes I get a message that I need to enter my pass code and open my Ipad, but I don't get the screen to open with a password. How do I fix this?
You will need to restore it. It may not sync, but the iPad's sidebar has to appear you can restore it and it will be as the last time ou synced it to iTunes. For more info:
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software -
My ipad is disabled and it tells me to connect with itunes. i cannot connect to itunes bc it says i need to enter my passcode. the ipad is locked up. how do i correct this?
If you do not have the password, you can only do a restore-resetting the iPad to factory condition.
-
My display says iPod is disabled connect to iTunes. When I connect to iTunes, a prompt displays stating that the iPod is protected by a passcode. How can I enter the passcode if the iPod is disabled?
THis page directly addressed the problem of the persistent "connect to iTunes" screen and passcode issue:
http://support.apple.com/kb/HT1808 -
My ipad is disabled and says I need to connect to itunes. When I connect to itunes it says I need to enter a passcode on my ipad however there is no place to enter as passcode. The screen is locked.
You need to restore using Recovery Mode. You can read about it here.
http://support.apple.com/kb/ht4097 -
Can I get Quick time video on iPad 2? Specifically, when I receive an email with quicktime on it, it will not play on the iPad.
Hello. I have AV player hd. When I touch and hold the Quicktime icon that is in a received mail message, a prompt comes up "Open in AVPlayerHD". I click on that and a black screen opens up with the following on it:
1--A red line at the top with a short white slider button on the right hand side. There is a time listed at each end of the red line that says 00:00
2--On the left hand side of the screen, near the middle, there are 4 icons, a colored 'x', a dialogue icon, a circular arrow and an 'i' in a circle.
3--On the right hand side there is a + and a - sign with '1.00x' in the middle of the two.
4--At the bottom of the black screen is a play icon plus forward and fast forward icons.
When I press the play icon it changes to a stop icon.
So, even though I have AV player I cannot play this Quicktime slideshow.
Any help would be appreciated. Thanks. -
wrong password resulted in disabling of the ipad. it says connect to itunes, i did but i am not able to activate the ipad.
Ipad has been disabledYou may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset it via your computer's iTunes and restore/resync your content to it
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I"m trying to get my son ipod touch unliocked. It has a message going across the screen telling me that my ipod is disable and needs to be connected to itunes. I've done that and I still can't get it to work. Does anyone have any ideas or suggestions?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
How do I reset my sons Ipad, when its states that it's disabled and to conect to itunes, and when I do i get a message thats that says I need to entre a password, but I cant as the Ipad is Disabled
Ive found the solution,
TillyLove13 wrote:
Sorry to hear, I am having the same issue myself, I entered a new passcode last night after i synced the new ios 7 cant rememeber my numbers all i remember is i used 2 and 3 and i got it to where i disabled my ipad. I used the connect to itunes as my restore but its not giving me any options thats helpfull it says restore and update im thinking maybe wipe my ipad and than put the new ios 7 in but nope seens mine was synced yesterday it only restores it back to previous locked position. im trying to get some way around it myself as soon as i find out ill make you aware. good luck. im sorry your probably just as flusterated as me -
I am unable to sync my phone to my Windows iTunes. For some reason when I plug the phone in, nothing happens. How do I fix it? Any help is welcome! Thanks!
Hey enchanted.hands,
It sounds to me like this is for an iPod touch? If that's the case, you'll want to check out this article, which will guide you through how to fix it step by step:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
Regards,
Delgadoh -
How do I get it back if I can?
DFU Restore
This will very likley result in loss of data.
Plug the iPhone into the computer.
Ensure that it is running the latest version of iTunes and that it has access to the internet.
Press and hold both the home and sleep/wake buttons for exactly eight seconds.
Release only the sleep/wake button but continue to hold the home button for another five seconds.
Let go of the home button, then look at the computer screen for an instructional popup.
The popup should say "iTunes has detected a device in recovery mode. . .(etc)" Click accept to all boxes and let iTunes download and install all of the latest device Firmware and Software.
If no popup appears, repeat the above DFU instructions. If you've never done a DFU, it may take about three attempts to get the timing right. -
i cant restore my ipod because its desabled and it says connect to itunes. also itunes is asking me to put in a pasword but i cant and my home button does not work
If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.
Next use the method discussed in the following for placing the iPod in Recovery mode without buttons
Turn on without Home/Power Button -
Consider my self a new user for Ipad. I stuck for a month coz me dont know how to disable my Ipad. FYI. I never synched my Ipad before coz fail to understand the important of it until this case happen. Should you guys out there know how to deal with problem. Appreciate to have your advice.
You may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 . As you've never synced the iPad to the computer then you will lose all your content - if you had then you would have been able to restore to your last backup, so you will only be able to sync whatever content you have on that computer.
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I have an iphone 3 that is disabled and says connect to itunes
I try connecting it to itunes but it is disabled with a password lock on it, i connect it in my laptop then it comes up with "connected with a password" so i cant restore it because it will not fully connect any ideas that would help me because im really stuck it wont do anything!
Hello Irenemikayla
You would need to put your iPhone into recovery-mode by restarting your iPhone and then holding the Home button until you see a Connect to iTunes logo and then you should see that you will be able to restore in iTunes.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Regards,
-Norm G.
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