How do I fix: a problem caused the program to stop working correctly in pse9

HELP!!!!!!!!!!!  Here is the message I get.  I have removed the twain, I have held down ctrl, shift and alt to clear out preferences and disabled anti virus. It was working fine yesterday until my computer randomly shut down while editing with no notice. After that occurred, I have not been able to get into editor.  I can get into organizer.  I am using Windows 7 Home Edition.  Thanks!

That is what I thought. Cannot figure out how to turn it off, though.
However, when I talked to her over the phone, she is definitely using Firefox. I tried to access her Internet Explorer, but it has been deactivated, I believe by Firefox.
She primarily uses the Internet to communicate with her kids, grandkids, and great grandkids. Her e-mail account is with Yahoo Mail, and she uses Firefox to access it. Occasionally, she uses the web to look up information, and may have downloaded a virus.
Do you think there's something in Yahoo Mail that conflicts with Firefox? Is there some remnant of Internet Explorer that needs to be deactivated? Could she have a virus?
Any information would be gratefully appreciated. I live 7 hours away, and can only help her over the phone. I'm trying to develop a course of action that I can use with her. I know a little bit about Firefox, so need your expertise.

Similar Messages

  • When i load i tunes, it comes up with error message stating "i tunes has stopped working.A problem caused the program to stop working correctly. Windows will clode the program and notify you if a solution is available". I have no idea to fix

    New laptop, load itunes to find a error message that states, "i tunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". It has me stuffed on such a problem that should be easy to load. Please help!!!!

    Hey there Rodney274,
    It sounds like you are getting an error from iTunes when you launch it. I would try the troubleshooting in this article named:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Start with troubleshooting for 3rd party plug ins section, then the rest of the article if needed:
    Start iTunes in Safe Mode
    Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
    Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
    Click Continue.
    See if the issue you're experiencing persists in Safe Mode.
    If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • Problem with iTunes. I have Windows 8 on a new laptop. Installed latest version of iTunes. Can play music in My Library but when I click on Itunes Store I get the message "iTunes has stopped working. A problem caused the program to stop working correctly.

    I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
    Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.

    iPad not appearing in iTunes
    http://www.apple.com/support/ipad/assistant/itunes/
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iTunes for Windows: Device Sync Tests
    http://support.apple.com/kb/HT4235
    IOS: Syncing with iTunes
    http://support.apple.com/kb/HT1386
    Apple - Support - iPad - Syncing
    http://www.apple.com/support/ipad/syncing/
    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
    http://support.apple.com/kb/ts4062
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • I cannot open my firefox broswer. The message box appeared that said a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Under that there are debug and close program buttons.

    I cannot open my firefox broswer. The message box appeared that said a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Under that there are debug and close program buttons.

    JackieMars71 I would recommend reviewing your installation log files to determine if there are any errors during the installation process.  You can find information on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

  • TS1424 HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is availabl

    for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

    I had this exact same problem.  I found this fix and it worked for me. 
    Step 1:
    Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. 
    Step 2:
    Browse and past that file into C:\Program Files (x86)\iTunes.
    Hope this helps you.  I wish I could remember where I saw this originally so I could thank them.
    Good Luck.
    Anthony

  • Adobe Photoshop CS3 has stopped working: A problem caused the program to stop working correctly.

    I recently purchased a new desktop computer and installed Adobe CS3 Master Edition on it and I get the following error:
    Adobe Photoshop CS3 has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
    Out of the entire suite of tools only Photoshop will not launch. The weird thing is i also had the same Adobe programs installed on my laptop and I have not made any installation updates to that machine and i am getting the same error. I have always installed the same software on my two home machines with no problem until now. Any help is appreciated.
    Thanks,
    Andy

    You'll probably going to have to uninstall, then re-install the application; but you need to provide a lot more information;
    BOILERPLATE TEXT:
    Note that this is boilerplate text.
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
    exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
    your settings in Photoshop > Preference > Performance
    the type of file you were working on,
    machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
    what troubleshooting steps you have taken so far,
    what error message(s) you receive,
    if having issues opening raw files also the exact camera make and model that generated them,
    if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
    etc.,
    someone may be able to help you (not necessarily this poster).
    a screen shot of your settings or of the image could be very helpful too.
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • Itunes will no longer work on my Windows 8 PC. When I attempt to start the program a message says: A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

    Itunes will no longer work on my Windows 8 PC. When I attempt to start the program a message says: A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.  I have tried to uninstall iTunes but the Windows uninstaller will not delete the program I get a message that says: A network error occurred while attempting to read file: C:\Windows|Installer|iTunes.msi.  How do I get iTunes to work again?

    Whentrying to uninstall iTunes (the first program that must be uninstalled per the instructions) I get a message:  A network error occurred while attempting to read file: C:\Windows|Installer|iTunes.msi. I can't even uninstall iTunes?
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
    http://majorgeeks.com/download.php?det=4459
    Here's a screenshot showing the particular links on the page that you should be clicking:
    After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
    Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
    When the dialog appears, choose to save the file.
    (2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I got an error message: 'iTunes has stopped working. A problem caused the program to stop working correctly. The solution asked me to load latest version which I did many times and still not working... HELP!

    [Window Title]
    Microsoft Windows
    [Main Instruction]
    iTunes has stopped working
    [Content]
    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
    [Close program]
    This is what I got... sorry, not very tech savvy to copy the error message onto here...
    Have tried uninstalled and re-installed iTune, updated the new version of 10.6... many times over still not working!!!
    I share the frustrations of many here. HELP!!!!!

    Hi there Nok Saensanoh,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    -Griff W.

  • Error when opening itunes : iTunes has stopped working ''A problem caused the program to stop working correctly''. When I repaired damaged files the problem still exists and also after uninstalling and redownloading and installing itunes. I have windows 8

    Error when opening iTunes : iTunes has stopped working '' A problem caused the program to stop working correctly''.
    When I repaired damaged files the problem still exists and also after uninstalling, redownloading and reinstalling iTunes.
    My pc is working with windos 8.
    Is there a solution?

    Hey there Rodney274,
    It sounds like you are getting an error from iTunes when you launch it. I would try the troubleshooting in this article named:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Start with troubleshooting for 3rd party plug ins section, then the rest of the article if needed:
    Start iTunes in Safe Mode
    Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
    Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
    Click Continue.
    See if the issue you're experiencing persists in Safe Mode.
    If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I keep getting this message:  Adobe Photoshop CC 2014 has stopped working.  A problem caused the program to stop working correctly.  Then it shuts down the program.

    I keep getting this message when I try to open my new Adobe Photoshop.  The main screen comes on and a box for the tutorials then this.  "Adobe Photoshop CC 2014 has stopped working.  A problem caused the program to stop working correctly."  When I say Okay to the message, it shuts down the program.

    Refer below link once
    Photoshop: Basic Troubleshooting steps to fix most issues

  • I'm getting the following error message when ever I try to start cs6 and the program gets close. "Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly."

    Hi,
    I’m getting the following error message when ever I try to start cs6 and the program gets close.
    “Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
    Please advise what is the problem? and How to sort this out?
    OS Name
    Microsoft Windows 8.1 Pro
    Version
    6.3.9600 Build 9600
    Other OS Description
    Not Available
    OS Manufacturer
    Microsoft Corporation
    System Name
    JARVIS
    System Manufacturer
    Dell Inc.
    System Model
    Inspiron N5110
    System Type
    x64-based PC
    System SKU
    To be filled by O.E.M.
    Processor
    Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date
    Dell Inc. A11, 8/3/2012
    SMBIOS Version
    2.6
    Embedded Controller Version
    1.01
    BIOS Mode
    Legacy
    BaseBoard Manufacturer
    Dell Inc.
    BaseBoard Model
    Not Available
    BaseBoard Name
    Base Board
    Platform Role
    Mobile
    Secure Boot State
    Unsupported
    PCR7 Configuration
    Binding Not Possible
    Windows Directory
    C:\Windows
    System Directory
    C:\Windows\system32
    Boot Device
    \Device\HarddiskVolume2
    Locale
    United States
    Hardware Abstraction Layer
    Version = "6.3.9600.17196"
    User Name
    Jarvis\JARVIS\Abhishek
    Time Zone
    India Standard Time
    Installed Physical Memory (RAM)
    4.00 GB
    Total Physical Memory
    3.16 GB
    Available Physical Memory
    1.21 GB
    Total Virtual Memory
    3.72 GB
    Available Virtual Memory
    1.55 GB
    Page File Space
    576 MB
    Page File
    C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions
    Yes
    Hyper-V - Second Level Address Translation Extensions
    Yes
    Hyper-V - Virtualization Enabled in Firmware
    Yes
    Hyper-V - Data Execution Protection
    Yes
    Display adapters:
      and NVIDIA GeForce GT 525M.

    Without the actual crash logs nobody can say, but chances are that your graphics hardware is to blame, so update the driver...
    Mylenium

  • Whenever I want to run the iTunes, my computer shows " iTunes has stopped working.  A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

    whenever I want to run the iTunes, my computer shows " iTunes has stopped working.  A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

    I had the same problem.  The fix I found was to open itunes in safe mode (hold down CTRL+SHIFT), click Edit, Preferences, and then the "Store" tab.  Uncheck the box that says "Show iTunes in the Cloud Purchases".  This got me running, but unfortunately I have a movie on the cloud that I now can't see.

  • I Cannot get my organizer to work for Elements 13. "A problem caused the program to stop working correctly. Windows will close the program......" is the error I get. I've uninstalled and reinstalled the program and tried various other things based on the

    I Cannot get my organizer to work for Elements 13. "A problem caused the program to stop working correctly. Windows will close the program......" is the error I get. I've uninstalled and reinstalled the program and tried various other things based on the MANY other complaints with this same issue and nothing is working. How can this problem be corrected?

    Hi,
    Which operating system are you running on?
    Are you upgrading from a previous version of Photoshop elements or is this your first?
    Are you trying to load the organizer or the editor or do both fail?
    Brian

  • Problem caused the program to stop working correctly

    After months of operating (Windows 7) with no problems, I started receiving an error message while scanning ( with my Fujitsu fi-6130 scanner) a somewhat large document (15-25 pages).  All pages go through the scanner fine, but before Adobe completes it, the message "A problem caused the program to stop working correctly.  Windows will close the program and notify if a solution is available".  Oddly, I have no problem scanning 2-3 pages. 

    Hi there Nok Saensanoh,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    -Griff W.

  • ITunes version 11.1.5.5 error A problem caused the program to stop working correctly.

    iTunes version 11.1.5.5 error A problem caused the program to stop working correctly.

    See Troubleshooting issues with iTunes for Windows updates for advice on reinstalling iTunes which may well fix the issue.
    If you still have trouble could we please have the exact text of any error message?
    tt2

Maybe you are looking for

  • Can't pair my bose soundlink 2 to my envy 20 touchsmart

    My Envy 20 touchsmart won't reconize my Bose soundlink 2 in bluetooth mode. I've made sure blutooth is on.

  • Which  Tables are used  for   RequestForQuatation(RFQ),MM

    Hi Gurus, When i have created RFQ number, where it holds and TABLES  used for RFQ could anyone tel me.............. Thanks in Advance. Edited by: siva kumar kasa on Oct 22, 2008 8:41 AM

  • HELP: Trouble with partial filled arrays

    For HW, I have to write a deleteRepeats static method for an array of characters that deletes any character previously listed and returns the new array size. The example the problem gives is: char a[10]; a[0]='a'; a[1]='b'; a[2]='a'; a[3]='c'; int si

  • Greetings, happy to join!,

    Validation of email accounts An error has occurred during validation of the email account. Check the informationand try again. Apparently the ban blocking RIM ¨ ¨ mail.mercantil.com.do

  • Petstore - Enabling Web Services

    When running the script to integrate web services into J2EE it finished with the following: Starting web service at port: 8080 Starting secure web service at port: 7000 J2EE SDK/1.3.1 LifecycleException: null.open: java.net.BindException: Address alr