How do I fix a "Unsatisfied link error"?

ProQuest provides a Java application for auto parts. It did function on my system [10.3.9 with all updates]. After logging in on a web site, a "jnlp" file is loaded to the desktop. Double clicking this file causes another download to load the auto parts database.
But now a, JAVA error Exception reads:
java.lang.Unsatisfied Link Error: no hpwin32 in java.library.path
However a similar file "hpwin32.dll" is in: user/Library/caches/JavaWeb Start/cache/http/Depe.startekinfo.com /... /RN client-native.jar/hpwin32.dll
I deleted the "Depe.startekinfo.com " folder, but it reappeared after logging into their site.
Security is set to accept all cookies and using Safari and Firefox produces same result.
Suggestions are appreciated.
Bob
Quicksilver G4 w 2 HDs, LaCie 22   Mac OS X (10.3.9)  

The default VISA timeout is 2 seconds, so your program is missing a byte and timing out.  You might want to log your serial port traffic to see the actual data coming through.  Portmon is a fantastic tool for debugging serial applications: http://technet.microsoft.com/en-us/sysinternals/bb896644.aspx
Regards,
Jeremy_B
Applications Engineer
National Instruments

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