How do I fix "Could not complete your request because an unknown or invalid JPEG marker type is found"?
Could not complete your request because an unknown or invalid JPEG marker type is found
The above messagecomes up on a lot of my photoshop files that have been recovered from a damaged disk - can this be fixed?
Thanks, Phil.
That's a pretty good indication that the data inside the files is corrupted.
You *might* be able to get some of the image back by opening it in different tools that can open JPEGs. But very likely none will be able to recover all the image data perfectly.
Check Irfan View as a viewer with some resiliency for opening corrupted files.
-Noel
Similar Messages
-
Error: Could not complete your request because an unknown command was encountered.
I've been working on a file in FreeHand 11 for a few months
now, and for some reason after saving and closing the file about a
week ago, I can no longer open it - on either of my computers (both
PCs, one running XP, one running Vista). When I attempt to do so, I
am presented with the following error message:
Could not complete your request because an unknown command
was encountered.
Is there any possible way to fix this?Haha. I know. I was stupid... The last backup of the file is
four months old. Unfortunately I've done quite a lot of work on it
since then...
One interesting thing though, is that I can still see the
thumbnail picture in Windows Explorer. Also, I'm able to open the
file with Fireworks, but none of the hidden layers (most of my
work) are there.
I just tried to open it again on my desktop. Same error
message (but in German)...:
"Ihre Anforderung konnte nicht ausgeführt werden. Ein
unbekannter Fehler ist aufgetreten." :S -
Error Message - "could not complete your request because the preset contains invalid data"
I am trying to open a file, and every time I do it comes up with the following error message:
"Could not complete your request because the preset contains invalid data"
I am using Photoshop CS4 on a Macbook Pro running Snow Leopard 10.6.2.
I have tried:
- restarting my mac
- opening different files created at different times
- deleting photoshop from my app folder and the app support folder from my /username/library/application support/adobe/ folder and copied them back from a Time Machine backup from a few days ago.
I was using Photoshop all day today with absolutely no problems. I have searched Google and this forum and have come up short. No one has this exact error anywhere.
Any help? Thanks so much in advance!
Pat DryburghThe one thing you didn't do is reset your Photoshop preferences.
Most likely the preferences got corrupted, and reference a corrupt preset. -
I recently tried to install PhotoShop CS4 on a Vista machine. I could not get it to activate, found out from Adobe that it was a bad serial number. So, I uninstalled it, and tried to reinstall my good old standby - Creative Suite 1.0. This has worked for YEARS!
Now, I get the error "could not complete your request because of missing or invalid user personalization information" when I try to launch PhotoShop 8.0. All other applications of the Creative Suite are working. There is no serial number posting in the window of PhotoShop when I launch it.
I am sure it is something in the registry. I have uninstalled and reinstalled 3 times with no success.
Can anyone help?
Thank you,
JenniferYou need to run the CS4 clean script to remove traces of the installation.
http://www.adobe.com/support/contact/cs4clean.html -
Could not complete your request because of missing or invalid personal information.
After installing Photoshop Elements in osx 10.6.4 I try to launch and receive the error "Could not complete your request because of missing or invalid personal information." I have deleted and re-installed with the same results.
http://support.apple.com/kb/DL1048
Make sure you have the latest Combo update for Snow Leopard 10.6.4 -
I have loaded elements 3, from disk, on my mac desktop, when loading onto my macbook i get a message "could not complete your request because of missing or invalid personalization information". Why?
Thank you for your fast reply!
Sorry, I am not savvy enough to know what a serial is! Guess that means stealing it. No, that is not me.
Hmm...
I thought sure it was free with the computer, along with a whole package of other stuff. It was a sale/special. Everything else still works, except the Photoshop. I bought the Mac new at the Mac store in Marin County...
Maybe it came with the printer I bought too...? Who knows now.
The computer is several years old (copyright 1983) and I had money then! LOL! It's the economy, my dear!
Do not understand 'software'... I just use the computer. I told you I am a technophobe!
You must be young: I am very old, and did not grow up with computers.
But now from your reply, I think it must have been a free sample, or whatever... or I am confused!
I have IPhoto... that must be what came free with the Mac. But it doesn't work either. I get a message: need to upgrade, but then it says it is not responding...
Anyway, thanks again!
P.S. As I said, I had everything stolen, and do not have any registration info.
But I appreciate your reply. -
Fixing "Could not complete your request because the file is empty."
Why am I getting this message? I don't get it on my iMac but only on my MacBook. I tried opening in Photoshop CC and CS6 with no luck. Any ideas?
Thanks!If you look at file in Finder with MacBook is it empty?
-
Error: Could not complete your request because of missing or invalid personal information
I'm using photoshop 7.0 with windows Vista and I keep getting that error message when I try to launch the program. I lost my cd. Is there a work around to fix this issue beside reinstalling application?
Your best bet would be going to Control Panel > Programs > Programs and Features and double-clicking Adobe Photoshop. It has a "Repair" and an "Uninstall" button, so maybe you can try clicking "Repair" and it won't ask for a CD? Make sure you have backups of your settings and extensions if possible!
Other than uninstalling the program altogether, I can't think of any other way to fix Photoshop without it starting up first. Good luck!
-Monica -
Could not complete your request because an unknown command was encountered
So I'm working on a file, I close it, then I can't re-open
it. Bizarrely, the same file WILL open on another PC OK. (a puny
IBM ThinkPad)
This is deeply frustrating as it's a file I've been working
on for days.
Help me please!
XP, Dell Precision 490, FH 11.02Nick Oakley wrote:
> Import>Copy>pasting elements from the original
into a new page, then saving
> and re-opening tells me that a blend between two rows of
circles is causing
> the problem. Ungouping, unjoining, then re-joining seems
to cure it.
Did you have 'Remember layer info' turned on in Preferences
when you created
the group?
I have had document corruption when a complex group was made
of a number of
nested groups. The subgroups were saved with 'remember layer
info' on. The
group went through several revisions, while the layers in the
subsequent
documents had the same layer names but were in various
orders. Some elements
were added via the Paste Behind command.
This shouldn't cause a problem, except that when you do
ungroup, bits and
pieces are going to go to unexpected layers.
For this reason, I usually work with 'Remember layer info'
off, and only
turn it on when I need it for a specific purpose.
Did you have 'remember layer info' set the same way on both
computers?
Judy Arndt -
I was working on a project and I closed it after saving and closed photoshop. Then later when I came to make another adjustment to my PSD I opened the file and it said "Could not complete your request because it is not a valid Photoshop document." How can I fix this? I didn't shut off my mac while saving it. Someone please help
Okay, I just talked to the person that originated the document.
When this usually happens to me, it's because I've done something stupid like saved a .jpeg as a .psd. So that's what I tried. I tried a few other extensions as well, so I thought that it was not an extension problem. Well, the originator told me it had originally been a TIFF, which was the ONE FILE EXTENSION I DIDN'T TRY. :\
Anyway, that fixed it. Usually this error indicates either a corrupt file or the wrong extension, just in case anyone ever digs this convo up later. -
I am trying to open a video to edit in CS6 and I get this error: Could not complete your request because DynamicLink is not available
I read on one of these formus that I should uninstall and reinstall the program.
I tried to uninstall the program and it told me to use the Adobe Application Manager.
Adobe Application Manager failed and it told me to download the Adobe Support Advisor.
Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. "Token Number: 40-87772-063201122012
I followed the instructions it gave me to correct this issue:
If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:
#Restart the computer and try the installation again.
#If the installation fails, delete the InProgress registry key:
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.
Launch Windows Registry Editor.
(Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
(Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key.
I was not able to find the "InProgress" key.
I just want to be able to edit video using my CS6!!! Please help!
My system info:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1729 MHz
Built-in memory: 4027 MB
Free memory: 1810 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GT 330M/PCI/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
Video Card Number: 1
Video Card: NVIDIA GeForce GT 330M
OpenCL Unavailable
Driver Version: 8.16.11.8988
Driver Date: 20100505000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GT 330M
Video Card Memory: 1024 MB
Video Rect Texture Size: 8192
Serial number: 91190138603683837940
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
Temporary file path: C:\Users\Ainge\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 452.7G, 265.3G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.1
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONEI tried to update and it keeps telling me to get the Application Manager. And this is what happens
Adobe Application Manager failed and it told me to download the Adobe Support Advisor.
Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. "Token Number: 40-87772-063201122012
I followed the instructions it gave me to correct this issue:
If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:
#Restart the computer and try the installation again.
#If the installation fails, delete the InProgress registry key:
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.
Launch Windows Registry Editor.
(Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
(Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key.
I was not able to find the "InProgress" key. -
Photoshop Elements 11
Only Been using it
saying ' could not complete your request because file is not compatible with this version of Photoshop Elements'
What do i doWhich operating system are you running on?
Do you get this error when loading or using the organizer or the editor?
What are you trying to do when you get this error?
If you are using raw files, which camera (make and model) do you use to create the raw files?
If you can load the editor, which version of camera raw do you have loaded? - see Help -> about Plug-in -> Camera raw
Brian -
I keep getting a message saying "Could not complete your request because of a program error"
I keep getting a message saying ( Could not complete your request because of a program error??
Does anyone know what this means or how to fix?blucoast,
Can you please be more detailed? When are you getting this - what is causing it? Any specific tool or while starting Photoshop itself?
Do you see an error number or error code or a report? Can you post that here? -
What causes "Could not complete your request because of a program error"?
I am trying to edit some pictures from a recent shoot and every time I try to open one a message pops up saying, " Could not complete your request because of a program error." What does this mean and how do I fix it?
Welcome to this forum!
I’m happy to help but can do a better job if I have more information about your situation.
What version of Photoshop do you have?
What is the make and model of the camera you used for the shoot?
Could you also include a screenshot of your entire screen as the error message pops up? To include a screenshot in your post, click the word “Reply” below the post you’re reading right now and then click the camera picture to embed the image. -
Could not complete your request because of a program error photoshop cs4
My first frustration right now is that I can't search the forums... anyone got an answer to that? on the right hand side (if I'm logged in) I type in a search for anything and it always shows no search results found! Why? is the search function not working?
Anyway, my problem is that when I try to save a multi-layered psd file into psd or jpg I get this error message: "Could not complete your request because of a program error."
What is causing it?
I checked for updates and PS is up-to-date. I restarted, and it worked great for about 3 saves (different pictures). (I'm basically running through some shots and just doing a quick levels and curves adjustment and running an action putting in my name watermark.)
After that quick edit and trying to save - same error message again.
It started suddenly yesterday - after having used PS for about 1.5 years without a problem. I haven't done any changes to it as far as I'm aware.
Any one seen this before, or have a solution to this?
Thanks!
Computer specs:
Windows 7 Pro - 64-bit
12 GB Ram
750 GB OS hdd where PS is installed
2 TB Media drive where the files are being pulled up from/saved to.
Intel i7 x980 3.33 GHz
GeForce GTX 470 with 1280 MB dedicated memory
Logged in as administrator.Did you update or change or plug-in or remove anything else on your computer just before it happened? Photoshop relies on other system libraries to do things and maybe one of those changed.
No, I did not change anything; I was editing pictures - from a quadding trip where they asked me to shoot for them - and suddenly I started getting the message on most pictures.
Hard drives are not nearly full. (.99 TB free on media drive and 588 GB free on OS {C} Drive)
scandisk error check? I probably need that.. (I've had some problems with BSOD and had the BIOS corrupted recently that I had to flash the BIOS again. Could that cause something like this?)
How do you reset preferences? Is it the Ctrl + Shift + Alt key immediately after PS starts? I did that and it didn't fix it.
Saving in odd location? No, I don't think so; I save to the same place I save other stuff and I have a solid directory base and I always follow the same procedures. I save back into the same folder I open the file from and save back to the same filename + "edit". That way I can compare side by side and have a backup copy of the file.
The only USB device plugged into the computer is a logitech wireless combo of keyboard and mouse. (And a wired USB keyboard that sits to the side and that I use only when the batteries in my wireless dies.
I can't think of anything that has changed that would cause PS to act like this.
If I can't get it working soon, I'll re-install. I have the Production Premium CS4 version - can I just reinstall PS or would I have to do the whole suite?
Thanks!
PS. I don't know if I was clear enough on what I'm doing: I open anywhere from 1 - 20 pictures at once, and then do a quick level or curve adjustment and save to a different file name. The confusing thing is - some pictures I have no problem with, but others - even though I do exactly the same thing - this error message comes up. I'd say about half of my 107 pictures from the quadding trip refused to save.
It almost makes it seem like some pictures are corrupt or something - and yet, I'd be really surprised to have soo many corrupted images suddenly.
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