How do I fix grey screen with ? Mark Blinking

Please help me to fix grey screen with ? Mark blinking thanks

The support article linked below is somewhat outdated. Where it refers to starting up from an installation disc, you should instead start up in Recovery mode.
If you don't have a current backup of all the data on the startup volume, and you want to preserve that data, then you must try to back up before you do anything else. Ask for instructions if you need them.
A flashing question mark appears when you start your Mac

Similar Messages

  • My Mac book pro turns on with a grey screen with a blinking folder   question mark. Help!

    My bag carrying my computer fell on the ground as I was entering a cab. I checked my computer immediately for damage and it seemed to work fine. After about an two hours, I went back to my computer and it had a black screen and was getting very hot. I held the power button down and it restarted only to have a grey screen with a blinking folder + a question mark. I've already looked on the forums, and I don't have the CDs with me as I am traveling, and I don't have much backed up.
    I appreciate any advice provided.
    Thank you!

    Hey peawok,
    The following document goes over troubleshooting steps for when you encounter a folder with a flashing question mark during startup:
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/TS2570
    Welcome to Apple Support Communities!
    Take care,
    Delgadoh

  • How do you fix a screen with colored lines going down left side

    my HP DV6 notebook has a dark spot going half way down screen and red,green,blue lines on left side of screen,how do I fix this, some have said I could maybe replace cable in the hinge area on left side, I am a senior citizens, is there a utube showing how to do this, if you think this is my problem , help

    Hi @gloriacarsale2 ,
    Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6 Notebook and  LCD screen giving you an issue. You could reset the BIOS with this document selecting the reloading the BIOS default settings.
    I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
    Please let me know.
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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • When I turn on my computer, I get a grey screen with a blinking file with a question mark inside. What does this mean?

    Powering Up!!!!

    Tell us more about your machine.
    What year, model and what OS it had running before it failed.

  • I installed snow leopard which I now realise that it was the wrong one because it came out before my laptop and now it won't changed from the grey screen with the apple on it how do I fix it ???

    I installed snow leopard which I now realise that it was the wrong one because it came out before my laptop and now it won't changed from the grey screen with the apple on it how do I fix it ???

    MacBook Pro
    Apple - Support - MacBook Pro
    Mac OS Version builds
    When did yours come out? what does the above show as model and minimum build?
    You should have yoru OEM OS X DVD, not one from another Mac, or retail, though the last retail OS X DVD was a year ago 10.6.3.
    If it installed, I don't see an issue unless the drive had corrupt directory etc.
    What you need to do is repair your boot drive or restore from backup.

  • My MacBook Pro won't start - it just displays a grey screen with flashing icon of a folder with a question mark in the middle. Help.

    It started while I was using Adobe InDesign, and that program froze, then crashed. When I tried to reopen the program, the error message I received was simply "Error: 16".
    I tried to take a screen shot of the error message for reference, and it gave me a message saying I couldn't because I didn't have access to the files where it would normally store the shot.
    Attached to my computer at the time was my Seagate Free Agent Go-Flex for Mac backup drive.
    So, I closed any open applications, and restarted my computer. But it wouldn't restart. It only displays a grey screen with a flashing icon in the middle of a folder with a question mark on it.
    I have no idea what happened - I wasn't using the machine any differently than usual, and it only had a few basic applicaitons open in addition to InDesign (like Preview, Text Edit, Microsoft Word, iCal).
    I have MacKeeper on my MacBook, and I keep it clean.
    Does anyone out there know what this flashing icon indicates, and if there is anything I can try on my own to fix it?
    Thanks.

    ali har wrote:
    It started while I was using Adobe InDesign, and that program froze, then crashed. When I tried to reopen the program, the error message I received was simply "Error: 16".
    I tried to take a screen shot of the error message for reference, and it gave me a message saying I couldn't because I didn't have access to the files where it would normally store the shot.
    For the Error: 16
    http://kb2.adobe.com/cps/827/cpsid_82744.html
    Seems a uninstall and reinstall of CS is in order.
    Attached to my computer at the time was my Seagate Free Agent Go-Flex for Mac backup drive.
    May or may not be a contributing factor,  may have kicked in at a wrong time or running root code.
    So, I closed any open applications, and restarted my computer. But it wouldn't restart. It only displays a grey screen with a flashing icon in the middle of a folder with a question mark on it.
    Computer can't find a bootable volume.
    https://support.apple.com/kb/TS2570
    I have MacKeeper on my MacBook, and I keep it clean.
    Well that explains it, MacKeeper is almost malware.
    http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
    Search the forums here for "MacKeeper" they will tell the whole story, crapware.
    Disconnect all drives, follow the "Grey Screen" instructions and hold Shift key down while booting, if you get into OS X , immediatly backup your files to another drive and disconnect.
    In my opinion you should first check to make sure you have a backup of your data, then just erase the entire internal drive (hold c boot off the 10.6 disk, use Disk Utility), reinstall OS X, same user name, update to 10.6.8, c boot off the 10.6 and Repair Disk (to fix a update error) install your programs and finally return files from backup into the same main user folders like before (Music, Docs, Pictures etc.)
    A pain it is, but you've hosed your system and in the process you might as well rebuild everything and have a fast machine again. So happens to clear MacKrapper, uninstall CS5 and any other junk in your system at the same time. Fresh, clean, lean and mean.
    Learn to Carbon Copy Cloner to a external drive that new pristine boot drive, you can hold the option key and boot from it (even update it), which is a real bacon saver when something like this happens.  Also it's free to use, donations accepted.
    http://www.bombich.com/
    Note: if anything above I've mentioned is too complicated or your not sure, seek the services of a local computer specialist.

  • Mac OS X Leopard not working (grey screen with question mark appearing)

    Hello. I have a Desktop Mac Running on Leopard (not Snow Leopard) and it gives me the grey screen with a question mark. It has been doing this for a month now, and i had to restart it holding the C key every time, and now it has stopped working. I am using a Logitech mouse and keyboard, and had a disk inserted so i cant insert the installation disk. What should i do?

    You will have to reinstall OS X. Connect the original keyboard and mouse. Restart the computer and hold down the mouse button immediately after the chime. This should force the optical drive to eject the disc. Otherwise see the following:
    Five ways to eject a stuck CD or DVD from the optical drive
    Ejecting the stuck disc can usually be done in one of the following ways:
    1. Restart the computer and after the chime press and hold down the left mouse button until the disc ejects.
    2. Press the Eject button on your keyboard.
    3. Click on the Eject button in the menubar.
    4. Press COMMAND-E.
    5. If none of the above work try this:
    Open the Terminal application in your Utilities folder. At the prompt enter or paste the following:
    /usr/bin/drutil eject.
    If this fails then try this:
    Boot the computer into single-user mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.
    Once the disc has been removed you can try to do the following:
    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • Grey Screen with Flashing Folder with Question Mark

    Hi,
    I need some help with an issue I'm having on my Mid-2012 Macbook Pro (13"; OSX 10.9.2; 8GB RAM).  I've had issues with this Macbook for the past year.  I've worked with Apple Support and had it into the Mac Store prior to the warranty expiring (Dec 2013).  I have the exact same model with all of the same specs that my employer purchased at the same time for work as my work computer, and I haven't had any issues with that one.
    Previously, the system would slow down excessively and eventually start hanging. Occasionally the screen would start flashing.  Apple phone support had me wipe the hard drive and re-install the OS and all of my file, apps, and setting from my Time Machine backup.  That worked for about four months, and then it started again. Since it was getting close to the warranty expiration, I took it to an Apple Store. They ran a bunch of diagnostics, said the hardware was all fine but the OS needed to be re-installed.  They did that in early Dec, and everything was cool again until about three days ago.  Three days ago, it started slowing down and freezing again (even when doing non-memory intensive tasks such as broswing the web with only a couple of tabs open and no other applications open).  Last night, it froze hard and wouldn't shut down, so I had to cold boot it.  When I tried to power it back on, it came to the grey screen with the flashing folder with the question mark (which I know means it can't find the boot sector).  I waited until this morning, and it stil wouldn't boot. I then rebooted into Startup Manager, and the HDD was there. I selected the HDD, and it booted fine and ran fine for a couple of hours (I was able to do a Time Machine backup).  Then it froze up solid again. I waited for an hour or so before cold booting (don't like doing that), and when I tried rebooting, I got the flashing folder with the question mark. I tried booting into the Startup Manager again, but this time, my HDD wasn't listed. I then booted into the OSX Recovery utility (CMD R on boot), went into the Disk Utility hoping to do a disk repair, but my HDD wasn't listed. I have an external SATA to USB adapter, so I pulled the HDD, hooked it to a USB port on my other (identical except it doesn't have problems) Macbook Pro.  Once my other Macbook booted, the HDD from the bad Macbook Pro showed up fine.  I ran a verify and repair disk on the HDD from the bad Macbook, and it didn't show any issues.
    So I figured I'd be really brave. I took the HDD from the bad Macbook Pro and put it in my work (good) Macbook Pro (I took the HDD out of my working work Macbook Pro).  It booted fine.  I then did the verify and repair disk (again no errors) and verify and repair permissions (it found a few, but no more than it has in the past). I ran it that way for about an hour with no issues. That led me to believe that the HDD for my personal Macbook was fine, and it must be an issue with the SATA cable or the mainboard. 
    Here's where it gets odd.  I put the HDD from my work Macbook Pro into the bad Macbook Pro thinking it wouldn't even recognize it.  It did recognize it, and it booted fine.  I ran it like that for about 30 minutes.  It did have a couple of short freeze ups, but it didn't lock up solid. I didn't want to push my luck and possibly damage the HDD for my work Macbook, so I shut down the bad Macbook Pro ended the experiment at that point.
    I put the original HDD back in the Macbooks where they originally came from. I then ran the Apple Hardware Test (press and hold D on startup) on the bad Macbook Pro; I did the extended testing option. It ran for about an hour, but it didn't find any issues with the bad Macbook Pro. 
    I put the HDD from the bad Macbook back in my working Macbook and wiped the disk and reinstalled OSX from a Time Machine Backup from last week (before the problems occured).  Put it back in the bad Macbook and still no luck. Finally I tried resetting the PRAM because I saw that as one of the options on this discussion board. 
    I've searched and read everything I can find related to this, but I can't find anything that works, and I'm at my wits end.  Can anyone point me in a direction of what might be wrong and what else to try?
    Thanks!
    Mike

    You performed thorough and methodical troubleshooting, and this appears to be the most important result:
    I put the HDD from my work Macbook Pro into the bad Macbook Pro thinking it wouldn't even recognize it.  It did recognize it, and it booted fine.  I ran it like that for about 30 minutes.  It did have a couple of short freeze ups, but it didn't lock up solid.
    Given compatible hardware, you ought to be able to swap hard disk drives in exactly that manner, so it shouldn't surprise you that it worked. However, installing the "known good" HDD in the problem machine should not have resulted in any freeze-ups at all.
    You can conclude the hard disks (both of them) are serviceable and whatever fault exists probably lies elsewhere. Often the SATA cable is damaged or not seated properly, and is likely to fail more than anything on the logic board. Inspect the logic board's SATA connections and make sure there are no contaminants or damage. The two drives and two logic boards are going to have slightly different component tolerances, so perhaps the defective one is simply exceeding some limit.
    Apple Hardware Test is very cursory and essentially tests for the presence of operable hardware. It is far from an exhaustive test, and only a report of a failure can be relied upon for accuracy. For a more thorough test you would need to have Apple evaluate it using the time-consuming Apple Service Diagnostics. Even then, they may come up without a clue, and eventually someone will suggest a logic board replacement which can be expensive.
    It is an unusual problem, and I don't know how much time Apple would invest in diagnosing it before they conclude you really ought to buy a new Mac instead. They might surprise you though in that a "depot repair", if yours is eligible, is a very cost effective option so consider it.
    Given your ability you might also consider purchasing a replacement logic board from PowerbookMedic, or even sending it to them for a flat rate repair.

  • My MacBook Pro will not boot up. I just get a grey screen with a "no entry" symbol and a spinning time icon. Any ideas as to how I can get over this issue?

    Hi, I tried to start my MacBook Pro are 2 weeks and all I get is a grey screen with a grey no entry sign and a spinning timer. I have tried a reboot with shift cmd and v and it seems to be looping and referring to an external device. Only the power is attached. Can anyone provide advice on how to get past the grey screen? Many thanks.

    Does the system automatically back up data?
    No.
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  • Apple Macbook 13.3" Laptop-Black 2008 2.4GHz Intel Core 2 Duo will not boot up and instead I get a grey screen with a folder and a question mark over it.

    My Apple Macbook 13.3" Laptop-Black 2008 2.4GHz Intel Core 2 Duo will not boot up and instead I get a grey screen with a folder and a question mark over it.  I've tried Option key, and Control S keys and it still will not boop up.  Can anyone help?

    If you are running Snow Leopard:
    Reinstall OS X without erasing the drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    If you are running Lion or later:
    Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
    Reinstall Mountain Lion or Mavericks
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it isthree times faster than wireless.

  • My MacBook has a grey screen with a folder and a question mark in the middle what does this mean?

    My MacBook has a grey screen with a folder and a question mark in the middle what does this mean?

    It means a valid system cannot be found. You need to reinstall OS X.
    If you have Snow Leopard:
    Reinstall OS X without erasing the drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    If you have Lion or later:
    Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
    Reinstall Mountain Lion or Mavericks
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

  • OH  when booting up " just grey screen with flashing folder with " ?" mark

    OH what to do know. I have been trying to install SL on my white dual core intel computer for days. I have tried all sorts of things, DU verifiy, fix permissions--all of which pronounce my HD verified and O.K. Even tried Disk warrior that went o.k. I have even managed to begin to install SL and got to " start to install" and it actually progressed thru the installing screen --so it says installing Mac Osx on Mac HD and the blue progress bar says ' TIME REMAINING' 23 MINUTES then it seems to stop and then says " INSTALLED FAILED" THE INSTALLER ENCOUNTERED AN ERROR THAT CAUSED INSTALLATION TO FAIL" CONTACT THE SOFTWARE MANUFACTURER FOR ASSISTANCE"
    NOW the problem is
    upon startup> after the " chime" i get a grey screen with a folder with a ? mark flashing
    please advise
    thanks

    That means it isn't finding a startup disk...have you tried starting up while holding the Option key? That will show the bootable volumes. If there are none, then you may try starting from the old 10.5 install disk, assuming you still have it.
    Also, have you tried to startup in Safe Mode? Holding the Shift key as soon AFTER the startup tone as you can, and if so, what did you get?
    Message was edited by: Ralph Landry1

  • HT1941 grey screen with a folder and question mark

    On start up i get a grey screen with a folder and question mark- how do i get out of this?

    10.8 Mountain Lion
    http://support.apple.com/kb/PH11046
    Use Startup Manager to select Startup disk.
      http://support.apple.com/kb/HT1310
    Repair Disk
    Steps 2 through 8
    http://support.apple.com/kb/PH5836
    Reset PRAM.
    http://support.apple.com/kb/PH4405

  • How to get passed the grey screen with apple logo when turning on?

    I got a Imac Intel 20" about 6 years old. The other day turned it on and everscince havent been able to get passed the grey screen with the apple logo on it? What could be the problems and how can i fix this?
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    Hello v:
    The computer is fairly old and anything can happen.  You could try resetting the SMC and see if that helps.
    Barry

  • Re iphoto: when I double click on a thumbnail i get e grey screen with exclamation mark..can't access my photos to edit, order prints etc

    Was wondering if anyone can help...I am not very computer friendly but want to be able to edit my photos, use them as jpegs, order prints etc. When I double click on a thumbnail ( am presuming the thumbnails are the small photos ) I get a grey screen with an exclamation mark on it. I cannot drag the thumbnail onto the desk top it just pings back. This doesn't happen with all the thumbnails and has been a problem since we upgraded to snowleopard. I recently reinstalled photos from the memory card from my camera and they are alright. I am presuming that the old photos are stuck in there somewhere if only I knew the right buttons to press to get them out. Thanks, Jane Thomas

    Easiest: Restore from your back up.
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    Try these in order - from best option on down...
    1. Do you have an up-to-date back up? If so, try copy the library6.iphoto file from the back up to the iPhoto Library allowing it to overwrite the damaged file.
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    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
    3. If neither of these work then you'll need to create and populate a new library.
    To create and populate a new *iPhoto 6* library:
    Note this will give you a working library with the same Rolls and pictures as before, however, you will lose your albums, keywords, modified versions, books, calendars etc.
    Move the iPhoto Library to the desktop
    Launch iPhoto. It will ask if you wish to create a new Library. Say Yes.
    Go into the iPhoto Library on your desktop and find the Originals folder. From the Originals folder drag the individual Roll Folders to the iPhoto Window and it will recreate them in the new library.
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