How do i fix iphone 5c that is automaticaly off and on?, How do i fix iphone 5c that is automaticaly off and on?
How do I fix iphone5c that is automatically off and on?
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Similar Messages
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How Do I Help Apple US & Apple Europe Stop Warring With Each Other And Fix The Problem They Created?
PROBLEM
Apple will not replace, as promised, the iPhone 5 (A1429 GSM model) that they gave me in London, UK, with an iPhone 5 (A1429 CDMA model).
BACKGROUND
My iPhone 5 (A1429 CDMA model) was purchased this year in September on an existing Verizon Wireless (VZW) line using an upgrade. The purchase took place in California and the product was picked up using Apple Personal Pickup through the Cerritos Apple Retail Store. I will refer to this phone at my "original" phone.
The original phone was taken into the Apple Store Regent Street in London, England, UK on November 15, 2012. The reason for this visit was that my original phone's camera would not focus.
The Apple Store Regent Street verified there was a hardware problem but was unable to replace the part.
The Apple Store Regent Street had me call the US AppleCare. At first they denied support, but then a supervisor, name can be provided upon request, approved the replacement of my original phone with an iPhone 5 (A1429 GSM model) as a temporary solution until I got back in the US. And approved that the GSM model would be replaced with a CDMA model when I came back to the US. I will refer to the GSM model as the "replacement". They gave me the case number --------.
The Apple Store Regent Street gave me the replacement and took the original. The first replacement did not work for reasons I do not understand. They switched out the replacement several times until they got one that worked on the T-Mobile nano SIM card that I had purchased in England, UK. Please refer to the repair IDs below to track the progression of phones given to me at the Apple Store Regent Street:
Repair ID ----------- (Nov 15)
Repair ID ----------- (Nov 16)
Repair ID ----------- (Nov 16)
The following case number was either created in the UK or France between November 15 to November 24. Case number -----------
On November 19, 2012, I went to France and purchased an Orange nano SIM card. The phone would not activate like the first two repair IDs above.
On November 24, 2012, I went to the Apple Store Les Quatre Temps. The Genius told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. They had me call the AppleCare UK.
My issue was escalated to a tier 2 UK AppleCare agent. His contact information can be provided upon request. He gave me the case number -----------.
The UK tier 2 agent became upset when he heard that I was calling from France and that the France Apple Store or France AppleCare were not helping me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault.
The UK tier 2 agent said he was working with engineers to resolve my problem and would call me back the next day on November 25, 2012.
While at the Apple Store Les Quatre Temps, a Genius switched the phone given to from repair ID ----------- with a new one that worked with the French nano SIM card.
Also, while at the Apple Store Les Quatre Temps, I initiated a call with AppleCare US to get assistance because it seems that AppleCare UK was more upset that France was not addressing the issue rather than helping me. I have email correspondance with the AppleCare US representative.
A Genius at the Apple Store Les Quatre Temps switched the replacement with a new GSM model that worked on the French SIM card but would not work if restored, received a software update, or had the SIM card changed. This is the same temporary solution I received from the Apple Store Regent Street in the UK.
By this point, I had spent between 12-14 hours in Apple Store or on the phone with an AppleCare representative.
Upon arriving in the US, I went to my local Apple Store Brea Mall to have the replacement switched with a CDMA model. They could not support me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. My instructions were to call AppleCare US again.
My call with AppleCare US was escalated to a Senior Advisor, name can be provided upon request, and they gave me the case number -----------. After being on the phone with him for over an hour, his instructions were to call the Apple Store Regent Street and tell them to review my latest notes. They were to process a refund for a full retail priced iPhone 5 64BG black onto my credit card so that I could use that money to buy a new iPhone 5 64GB black at the Apple Store Brea Mall to reoslve the problem.
The Apple Store Regent Street did not process my refund. He, name can be provided upon request, told me that the AppleCare US did not do a good job reviewing my case, that they were incapable of getting to the bottom of it like they were, and instructed me to call AppleCare US and tell them to review this case number and this repair id. I asked if he read the notes from the AppleCare US Senior Advisor and he would not confirm nor deny. When I offered to give him the case number he accepted but it seemed like would do no good. Our call was disconnected. When I tried calling back the stores automated system was turned on and I could not get back through.
Now I have the full retail price of an iPhone 5 64GB black CDMA on my credit card and Apple will not process the refund as they said they would.
I've, at this point, spent between 14-16 hours at Apple Stores or on the phone with AppleCare representatives, and still do not have the problem resolved.
SOLUTION
AppleCare US and AppleCare Europe need to resolve their internal family issues without further impacting their customers.
Apple is to process a refund to my credit card for the cost of a full retail priced iPhone 5 64GB black.
DESIRED OUTCOMES
I have an iPhone 5 (A1429 CDMA model) that works in the US on VZW as it did before I received the replacement phone in the UK.
Apple covers the cost of the solution because I did not create the problem.
Apple resolves their internal issue without costing me more time, energy, or money.
This becomes a case study for AppleCare so that future customers are not impacted like I have been by their support system.
Does anyone have recommendations for me?
Thank you!
<Edited by Host>Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
Perhaps someones knows how to further escalate the issue at Apple? -
That is just the most recent problem. Other problems are the screen freezes all the time, and it won't scroll or do anything. Another is my keyboard lags as I type. another problem, is with some of my apps are constantly crashing. And It is not the apps itself per se, because my friends can be using the same app, and they are fine. Another would be emails not pushing. I will have some emails that show up, some will say I have new emails, but open to check and nothing there. Then other times i will have like 17 emails all show up at once, with some being sent days before. Another problem is my Wifi turns itself off all the time. Even when I am sitting less than 10 feet away from the router. And When I add new contacts, they are visible for a few days, then all the sudden they are nowhere to be found. Sometimes it will at least save the number in my contacts, and no name or other info. And other times it doesn't save anything. These are just a few of the many problems.
Because I got this phone shortly after the new IOS7 update, I thought since I had read about problems others were having after updating, may have been the reason I was having some initial problems. But they have only grown to more problems, and not getting better.
Has anyone else had these same problems? Do I just have a bad phone? If you have had any of these problems, were you able to get a fix and how? Any help would be greatly appreciated.
ThanksI have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.
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I am unable to hear anything on my iphone 4 nor can the person i call hear anything when i speak -
I think that my ear piece and mike have both got magnetised how do fix the problem
Please helpI have the same problem!! It lead to many other problems with my phone
I just arranged a repair with apple. Yes its inconvenient to be without a phone for a while but if your phone is in warranty its good to get it looked at professionally! -
My iPhone 4 no longer connects to my car or alarm clock after a recent sync to my computer. The message at I get when trying to. Connect is "this accessory is not optimized for the device" or something like that. Anyone know how to fix this?
Hello there philp_69,
If I understand correctly it sounds like your phone hasnt been recognized in iTunes on your PC since the last couple of updates. I would use the troubleshooting in the following article which will walk you through the steps one by one.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
Thank you for using Apple Support Communities.
All the very best,
Sterling -
My transparency does not work on my iPhone and I was wondering how I fix that? It worked when I first downloaded ios7 but not now.
Hello wilsontot_too,
Thank you for the details of the issue you are experiencing on your iPhone. It sounds like you are not noticing transparency on your iPhone. It may be that you have "Increase Contrast" turned on in your iPhone settings.
I recommend verifying that Increase Contrast is turned off in Settings>General>Accessibility.
iPhone User Guide - Large, bold, and high-contrast text
http://help.apple.com/iphone/7/#/iph73b89c6
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I purchased an iphone 4 in July 2012. I set it up to synch with Windows Outlook on my 2009 HP laptop computer (Windows 7). This seemed to work fine.
A few weeks ago, I was notified that my itunes or iphone software needed updating. With my iphone plugged into my computer, I performed the update. When it was over, I had an error message on my iphone indicating that it needed to be reset. I did this and there was no information on my iphone. I then synched with the laptop and everything appeared to be restored.
HOWEVER, now when I synch, items that I enter on my laptop show up on my iphone BUT items that I enter on my iphone do NOT show up on my laptop. How do I fix this?All content bought/downloaded from iTunes is tied to the account that downloaded it and it can't be transferred to a different account - so you will need to authorise your old account on that computer if you want to transfer its purchases over.
Authorising/deauthorising : http://support.apple.com/kb/HT1420
Syncing with a new computer : https://discussions.apple.com/docs/DOC-3141 -
I have an iphone 5 with ios 6.1.4. I just tried to sync my phone to my itunes acct to load new music onto my phone and it gave me a message saying that it was unable to sync b/c "the sync session failed to start". It let me download all pictures, but would not let me do anything else and just kept repeating the same message. Why is this happening and how do I fix it?
You need to subscribe to iTunes Match to store your music on iCloud:
http://www.apple.com/itunes/itunes-match/
To transfer iTunes Store purchases made on your phone to your computer, connect your phone then choose "Transfer purchases..." from the File menu in iTunes.
Photostream transfers photos taken on your iOS devices to other devices and your computer. For troubleshooting Photostream see: http://support.apple.com/kb/TS3989 -
My Macbook pro is rejecting my Iphone 5 charger. When ever I plug it in it says that the usb is taking to much power, yet when i plug in a different Iphone 5 charger it works fine. I'm just wondering why this is happening and how to fix it?
My Macbook pro is rejecting my Iphone 5 charger
Do you actually mean the white cable with a lightning plug on one end and a USB on other
If so that is not the charger ,that is the cable
The charger is the device that plugs into the mains socket
If so
cable may be faulty if less than 12 months old take it to Apple Store genius bar for checking -
I have 4s iPhone , I download the iOS 7. Now the front receiver microphone is not working , please help me that how to fix the problem.
I live in South Africa, and I had the same problem with my iPhone 4.
After weeks of frustration and swearing, I was in the process of restoring my phone to a previous iOS. To do that you need to turn the "Find my iPhone" option off, since i turned it off, my problem was solved. No need to repair anything or revert back to old iOS.
***** that i cant use Find my iPhone, but atleast i can use my phone. -
I recently thought I lost my iPhone and I erased it but now that I found it. I cannot get the this iPhone message is lost please call ********* I am out of the country my laptop is at home. I cannot access I tune. How do I fix this. I need to get it back on so I can face time with my family. The phone says 3G but it keeps saying on list mode. I signed on icloud and removed it from the account and nothing. Please help!
If you removed the device from your iCloud account rather than using the "Stop Lost Mode" option, then you will most certainly need to restore the iPhone, and that will require a computer running iTunes.
http://support.apple.com/kb/HT1414
Regards. -
When I try to download all my info like notes and contacts onto a new iphone an error appears saying that it is incompatible or the backup was corrup, how do I fix this?
Which is it? Is "it" incompatible or is the backup corrupt?
What specifically are you attempting and what specifically is occurring? -
I have the iPhone 4. and when I updated the software to iOS6 My notifications don't make a sound anymore, the only sound that I get are text messages, or Email. I checked to see if the other apps were muted and they weren't. How do I fix this
You cannot update iPhone 4 to IOS 8.1.2, the highest you can update is IOS 7.1.2.
Unless you've iPhone 4S (looks similar to iPhone 4) -
I installed Mountain Lion so that I could sync my notes with my iPhone that already syncs notes with a specific email address I use for school, but during the install it automatically set up Notes to sync w the wrong email addy. It looked in Mail, which had 5 email accounts set up in it, and for some reason picked the only one that I no longer use because it is for a school that I no longer attend. How can I fix it so that it syncs with the correct email account for notes and calendar? There don't seem to be any settings available other than to check if you want to use the basic features. It also said during the set up that it was setting up 'find my mac' but if I look on the iCloud website there is nothing showing there for finding my mac.
At this point I feel like I wasted my money paying for this supposed upgrade. I got nothing for it but frustration. It even automatically set my security settings to allow only downloads from the Mac store so the first time I went to download something I had to stop what I was doing and go correct settings first. I feel like there should be a security setting to block downloads from the Mac store so I don't accidentally end up clicking the wrong thing and being charged.iCloud isn't syncing them on your phone. You simply added the email account to your phone and enabled calendar and notes syncing with the email provider, and the calendar and notes appear in the calendar and notes apps on your phone. You can do this with Gmail, Yahoo and other IMAP account. iCloud email is just another IMAP account, but syncs notes with Apple's iCloud server just as Gmail syncs notes and calendars with Google's server.
iCloud didnt' set up a non-iCloud account on your Mac. When you check Mail in System Preferences>iCloud, it only creates an iCloud email account. You can also add other email accounts to your Mac by going to System Preferences>Mail,Contacts,Calendars and clicking on the "+" sign on the bottom of the left sidebar. If you added these other email accounts to your Mac before you upgraded to Mountain Lion, these were simply maintained on your Mac after you upgraded. -
i bought a new iphone and as i was setting my apple ID account and i signed in to my account and confirmed two useres with diffrent numbers that were signed to the same apple ID and it messed up my i messege and face time. how do i fix that or delete one user ?
Hello sapiii96,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
To sign out of your Apple ID
Go to Settings > FaceTime, tap your Apple ID, and select Sign Out.
Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out.
Best of luck,
Mario -
I cant seem to download and install the latest iphone software update. I have tried since the release and have been unsuccessful on more than 7 occasions and lost all the data on the process. Anyone have that problem an how do I fix this problem?
Hi
Thanks but I have tried doing the above - when I said 7 times I was modest, its more like 15 times.
And I am referring to the 5.1 software update. I dont have wifi so I guess I will have to try that seeing that my husband also has the same problem - he has also tried downloading several times. It always times out en says that the connection is lost but yet there are always an internet connection and a decent signal once it stopped. Think it said error 32052 or something!
I am disappointed because the update includes inprovement on the battery life - did you guys notice any difference?
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