How do I fix it :: pictwpstops stopped unexpectedly with status 1
I get this message only when printing from Quark
pictwpstops stopped unexpectedly with status 1
I have deleted and replaced all ppd's and drivers relevant to the Xerox and have re-installed QuarkXpress 6.5 an it still does it I dont't have the problem with any other app, does anyone know how to fix this, it's sending my insane!!!!!!
[email protected]
'pictwpstops' stands for 'PICT with PostScript'. PDF is the standard spool file format, but for backward compatability with applications like Quark that generate their own PostScript, the 'pictwpstops' filter is used to create the spool file.
As has been mentioned in these forums, corrupt Fonts can cause this error as can permissions.
The first thing I would do is open Disk Utility and run Repair Disk Permissions.
If the error continues after that has been performed, then look at your Font Book for duplicate fonts (marked with a dot). OS X loads fonts in an order based on the search path, the users library first, then the all users library and then the system library. You might have a case of your user font conflicting with other fonts, especially if you are using a font management utility.
Regards,
Paul
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Question: MacBooK won't print PDF files, after selecting print it states; The process "pstopdffilter" stopped unexpectedly with status 1. I am currently using a HP Deskjet 4400 series printer and it works fine with all our other lap top computers. Thanks for any help.
The pictwpstops filter on OS X machines, converts the job to straight Postscript before the normal CUPS filters get it.
If the Adobe APPs have a choice of what kind of PS to send, like Binary or ASCII, try toggling that setting to the opposite of what it is.
Though, if a reboot fixed it then likely the problem was a remporary bit flip, which may or may not happen again. -
Unable to print: "hppostprocessing" stopped unexpectedly with status 2
Hello
I have several printers installed in my mac and have used since ever without any problem. Lately i tried to install a new HP photo-printer in the printer setup but not managed. The problem is that since then, i can't use any of my previously used printers. For any print i try with any of the printers i used before i get the systematic message:
"The process "hppostprocessing" stopped unexpectedly with status 2"
and nothing get printed, the job just dissapears from the queue.
Any hint?
thanks in advance
Diana1Thanks a lot for the link.
The best tip was using Printer Setup Repair:
http://www.fixamacsoftware.com/software/psr5/PSR5ug/512.html
This allowed me to realise that all, and only, the HP drivers had disappeared from my Mac- don;t know how...
Anyway, i installed them from HP:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en &cc=us&prodTypeId=18972&prodSeriesId=412144&prodNameId=412155&swEnvOID=219&swLan g=8&mode=2&taskId=135&swItem=lj-57300-1
And know all seems OK
Thanks a lot
Diana1 -
Process "cgpdftops" stopped unexpectedly with status 1
Suddenly my iMac G5 has stopped printing to my Kyocera-Mita FS1010 laser printer. The printer has done over 6,000 pages in this set-up.
The printer is set as USB to an Airport Express, the computer is an iMac G5 running Mac OS X (10.4.11).
The message in the print window is The process "cgpdftops" stopped unexpectedly with status 1.
the cups log is:
I [11/Nov/2008:16:41:57 +1100] Adding start banner page "none" to job 2000.
I [11/Nov/2008:16:41:57 +1100] Job 2000 queued on 'KyoceraFS1010' by 'ian'.
I [11/Nov/2008:16:41:57 +1100] Started filter /usr/libexec/cups/filter/cgpdftops (PID 1625) for job 2000.
I [11/Nov/2008:16:41:57 +1100] Started filter /usr/libexec/cups/filter/pstops (PID 1626) for job 2000.
I [11/Nov/2008:16:41:57 +1100] Started filter /usr/libexec/cups/filter/kyofilter (PID 1627) for job 2000.
I [11/Nov/2008:16:41:57 +1100] Started backend /usr/libexec/cups/backend/mdns (PID 1628) for job 2000.
E [11/Nov/2008:16:41:57 +1100] [Job 2000] Couldn't create CGPS Context. The likely problem is a permissions problem with the /tmp directory.
E [11/Nov/2008:16:41:57 +1100] PID 1625 stopped with status 1!
I [11/Nov/2008:16:41:57 +1100] Hint: Try setting the LogLevel to "debug" to find out more.
I ran disk utility to fix permissions, but the printing didn't work
I booted from the install disk and repaired the disks (no problems found)
I am now able to print using Adobe Reader, but not Microsoft Word or TextEdit (the only two I have tested)
Printing to my inkjet printer works fine for all applications.
I desperately need help as I have heaps of stuff to print for a meeting this Friday.
Thanks
IanI have completed all you suggested, including re-installing drivers. The result is the same.
The printer is physically attached to my Airport Extreme as a USB Printer.
I can print successfully to the printer from the iMac G5 when using Adobe Reader.
I cannot print using Word, Excel, TextEdit, Safari, Mail or Preview using iMac G5. Others not tested.
I can print from my MacBook to the printer for every application thus tested.
Thus there is nothing wrong with the Printer, nothing wrong with the Airport Extreme.
The problem lies within the iMac G5 and the software/server used by the G5 to print. Presumerably the Adobe Reader prints using its own software/server.
What else can I do?
Ian -
Printing Problem - the process "mdns" stopped unexpectedly with status 1
I have been trying to get my Epson Stylus rX620 to print wirelessly for a while. It actually worked once and printed two separate documents. Then however it decided not to work any longer and it seems that nothing I do changes it. The same error message appears each time in the print monitor:
the process "mdns" stopped unexpectedly with status 1
It has printed wirelessly with the same equipment. It is attached to an airport express that is linked to extend my wireless network from an Airport Extreme. It has no problem printing when the USB cable is plugged in directly. I have tried everthing that I can think of. Any ideas??Hi John,
Okay, that was some new information...
Given that the hub is causing the problem then I would concentrate on testing it. Try connecting the Mac and the printer directly to the hub. Ensure the IP addresses of each device (Mac and Printer) are set to the same subnet (if printing via TCP/IP) or if AppleTalk is being used, make sure it is enabled on both devices.
You may also have to create a new printer. When you had the printer connected to the USB port of the AEBS, it will have been configured as a local device but printing via a virtual USB port. When the printer was connected to the hub, it would have been configured as a network device.
If this works then at least you know that the hub and the network cables are okay. The next step would be to ensure the AEBS, the printer and the Mac are all set to use the same protocol.
If they are all correct then try deleting the printer from the Printer List, running the Reset Printing System function and adding the network printer again. If you are using TCP/IP, you could even try pinging the printer to ensure the path to the printer is open.
Regards,
Paul -
MAC OS-X 10.4.11 PRINTER SAMSUNG SCX-4521 SAMSUNG CLX-3185 The process "rastertoqpdl" stopped unexpectedly with status 1
Hi Paolo,
Might try these two...
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
Might try Printer Setup Repair 5.1...
http://www.fixamac.net/software/index.html -
Network printer error: the 'ipp' process stopped unexpectedly with status 1
i have [3] macs connected to my studio airport extreme network. i have a powerbook G4, with our plotter and epson photo R1800 connected to it. my mac book pro can print to the epson just fine, but my primary workstation [G5] will not print to it. i get an error message "the 'ipp' process stopped unexpectedly with status 1". please help, i need to print.
- all printers are excessable and work via the airport network
- the printer is available in the shared printer list [duh]
- as stated above the printer connection trys to open than shuts down, over and over.
- the epson use to be connected directly to the G5 and worked fine, the G4 as the proper driver and can print files fine.You might try checking the Console log (in Utilities/Console) and look to see if you have this error:
Dec 19 00:22:33 PowerBook crashdump[367]: PrintJobMgr crashed
Dec 19 00:22:33 PowerBook crashdump[367]: crash report written to: /Library/Logs/CrashReporter/PrintJobMgr.crash.log
You can also look in the above referenced /Library/Logs/CrashReporter/PrintJobMgr.crash.log file for any Exception for the PrintJobMgr process.
This currently seems to only affect PPC but not Intel processors. Is this the same for your case?
Message was edited by: kae -
Message on C8100: The process "usb" stopped unexpectedly with status 81. What should I do?
Our C8100 printer has worked well with our wireless setup for a few years. It is now not printing from any of our home computers (wireless is working fine on these Mac's). I've already turned off both computers and printer, waiting a few minutes and turned them back on.
Message on computer screen -- The process "usb" stopped unexpectedly with status 81. What does this mean?Yes it is a photosmart C6380 all in one
You are lucky. That model gives you an option not offered on cheaper printers.
You could abandon the USB connection completely and use ethernet to print. That model has, in addition to USB, an ethernet (or "network") port and wireless connectivity. Wireless can be flaky but ethernet is an amazing way to print--faster and more stable that using USB. The port should should be just above or below the USB port.
If your computer is already connected to the internet via ethernet, you can get an inexpensive ethernet router to create enough ports. The router goes between your modem and the computer gear. One router port is usually marked "WAN" and is where you connect an ethernet cable going from the modem. The router will have several other ports marked "LAN" that those connect yo you computer equipment.
You are basically splitting one ethernet line into several. If you have only the iMac and the HP printer, each one would connect to its own LAN port and you can print without USB issues. Normally setting up a wired router takes no software and no tweaking on your part. You connect the wires and it's running.
Here's a start on learning about home networking. In teh picture, what's labeled "gateway" is the router.
http://en.wikipedia.org/wiki/Home_network -
What is causing and how do you fix a song stopping during playback? I have latest iTunes 12.0.1 and Yosemite 10.10.1.
It stops then after several seconds (like 25 secs) then it starts again ... and then several seconds later it stops again!
I have the latest software so I don't know what to do?
David V.When you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
When I am trying to preview a song in iTunes store, the song quits after about 10 seconds. Is this an iTunes problen, or how do I fix it from stopping?
Try my script FindTracks. Select a few of the missing files to start with then run the script. Choose No at the first prompt so that you can check how it works track by track, then confirm or edit the location of the media folder where your files are. Once you are happy with how it behaves let it process larger numbers of tracks automatically.
tt2 -
The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code 255
Hello All
We have a server 2008 R2 HyperV server and during the last few months it started to reboot randomly.
Initially we thought its related to the issue fixed by the following hotfix so we applied it but even with the hotfix it still keeps rebooting.
http://support.microsoft.com/kb/2732595
Unlike what's mentioned in the hotfix , the faulting module is not "ntdll.dll" but "msvcrt.dll".Also came up with the following indication the reboots could be related to KB2871997 but that update is not installed
on this system.
Following are the events from system log.
Log Name: System
Source: LsaSrv
Date: 2/9/2015 11:58:12 PM
Event ID: 5000
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: HV2008-Host
Description:
The security package Kerberos generated an exception. The exception information is the data.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LsaSrv" Guid="{199FE037-2B82-40A9-82AC-E1D46C792B99}" />
<EventID>5000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-02-10T04:58:12.415529200Z" />
<EventRecordID>8091130</EventRecordID>
<Correlation />
<Execution ProcessID="736" ThreadID="5888" />
<Channel>System</Channel>
<Computer>HV2008-Host</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Package">Kerberos</Data>
<Binary>050000C00000000000000000000000001111F6FEFE070000020000000000000000000000000000008EEB1802000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
Log Name: System
Source: USER32
Date: 2/9/2015 11:58:24 PM
Event ID: 1074
Task Category: None
Level: Information
Keywords: Classic
User: SYSTEM
Computer: HV2008-Host
Description:
The process wininit.exe has initiated the restart of computer HV2008-HOST on behalf of user for the following reason: No title for this reason could be found
Reason Code: 0x50006
Shutdown Type: restart
Comment: The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code 255. The system will now shut down and restart.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="USER32" />
<EventID Qualifiers="32768">1074</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-10T04:58:24.000000000Z" />
<EventRecordID>8091132</EventRecordID>
<Channel>System</Channel>
<Computer>HV2008-Host</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>wininit.exe</Data>
<Data>HV2008-HOST</Data>
<Data>No title for this reason could be found</Data>
<Data>0x50006</Data>
<Data>restart</Data>
<Data>The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code 255. The system will now shut down and restart.</Data>
<Data>
</Data>
<Binary>06000500000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
Following are the events from Application logs.
Log Name: Application
Source: Application Error
Date: 2/9/2015 11:58:14 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: HV2008-Host
Description:
Faulting application name: lsass.exe, version: 6.1.7601.22653, time stamp: 0x534893ed
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000005
Fault offset: 0x0000000000001111
Faulting process id: 0x2e0
Faulting application start time: 0x01d03c91dbe5854f
Faulting application path: C:\Windows\system32\lsass.exe
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 6af0ff3d-b0e1-11e4-83ca-0026b9340d61
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-10T04:58:14.000000000Z" />
<EventRecordID>267648</EventRecordID>
<Channel>Application</Channel>
<Computer>HV2008-Host</Computer>
<Security />
</System>
<EventData>
<Data>lsass.exe</Data>
<Data>6.1.7601.22653</Data>
<Data>534893ed</Data>
<Data>msvcrt.dll</Data>
<Data>7.0.7601.17744</Data>
<Data>4eeb033f</Data>
<Data>c0000005</Data>
<Data>0000000000001111</Data>
<Data>2e0</Data>
<Data>01d03c91dbe5854f</Data>
<Data>C:\Windows\system32\lsass.exe</Data>
<Data>C:\Windows\system32\msvcrt.dll</Data>
<Data>6af0ff3d-b0e1-11e4-83ca-0026b9340d61</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 2/9/2015 11:58:23 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: HV2008-Host
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: lsass.exe
P2: 6.1.7601.22653
P3: 534893ed
P4: msvcrt.dll
P5: 7.0.7601.17744
P6: 4eeb033f
P7: c0000005
P8: 0000000000001111
P9:
P10:
Attached files:
C:\Windows\Temp\WER5001.tmp.appcompat.txt
C:\Windows\Temp\WER535C.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER53DA.tmp.hdmp
C:\Windows\Temp\WER6690.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_lsass.exe_3c1aa5eeba75bf26fcebc4f54e714efe7b5162a2_cab_20a56871
Analysis symbol:
Rechecking for solution: 0
Report Id: 6af0ff3d-b0e1-11e4-83ca-0026b9340d61
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-10T04:58:23.000000000Z" />
<EventRecordID>267650</EventRecordID>
<Channel>Application</Channel>
<Computer>HV2008-Host</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>lsass.exe</Data>
<Data>6.1.7601.22653</Data>
<Data>534893ed</Data>
<Data>msvcrt.dll</Data>
<Data>7.0.7601.17744</Data>
<Data>4eeb033f</Data>
<Data>c0000005</Data>
<Data>0000000000001111</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Windows\Temp\WER5001.tmp.appcompat.txt
C:\Windows\Temp\WER535C.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER53DA.tmp.hdmp
C:\Windows\Temp\WER6690.tmp.mdmp</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_lsass.exe_3c1aa5eeba75bf26fcebc4f54e714efe7b5162a2_cab_20a56871</Data>
<Data>
</Data>
<Data>0</Data>
<Data>6af0ff3d-b0e1-11e4-83ca-0026b9340d61</Data>
<Data>0</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 2/9/2015 11:58:22 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: HV2008-Host
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: lsass.exe
P2: 6.1.7601.22653
P3: 534893ed
P4: msvcrt.dll
P5: 7.0.7601.17744
P6: 4eeb033f
P7: c0000005
P8: 0000000000001111
P9:
P10:
Attached files:
C:\Windows\Temp\WER5001.tmp.appcompat.txt
C:\Windows\Temp\WER535C.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER53DA.tmp.hdmp
C:\Windows\Temp\WER6690.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_lsass.exe_3c1aa5eeba75bf26fcebc4f54e714efe7b5162a2_cab_20a56871
Analysis symbol:
Rechecking for solution: 0
Report Id: 6af0ff3d-b0e1-11e4-83ca-0026b9340d61
Report Status: 4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-10T04:58:22.000000000Z" />
<EventRecordID>267649</EventRecordID>
<Channel>Application</Channel>
<Computer>HV2008-Host</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>lsass.exe</Data>
<Data>6.1.7601.22653</Data>
<Data>534893ed</Data>
<Data>msvcrt.dll</Data>
<Data>7.0.7601.17744</Data>
<Data>4eeb033f</Data>
<Data>c0000005</Data>
<Data>0000000000001111</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Windows\Temp\WER5001.tmp.appcompat.txt
C:\Windows\Temp\WER535C.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER53DA.tmp.hdmp
C:\Windows\Temp\WER6690.tmp.mdmp</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_lsass.exe_3c1aa5eeba75bf26fcebc4f54e714efe7b5162a2_cab_20a56871</Data>
<Data>
</Data>
<Data>0</Data>
<Data>6af0ff3d-b0e1-11e4-83ca-0026b9340d61</Data>
<Data>4</Data>
</EventData>
</Event>
Would really appreciate if someone can point us to the correct direction on how to get this issue sorted.
Regards,
DhanushkaHi Sir,
Please try the following items:
1. if ther is anti-virus installed , please uninstall it temporarily
2. run " sfc /scannow "
3. keep windows up-to-date
4. if you updated some hardware driver please roll it back
5. if the issue persists , please use windows installation media to perform inplace-upgrade for the system
Also please refer to reinstall C++ runtime within the similar thread:
https://social.technet.microsoft.com/Forums/windows/en-US/bf69eeff-24c4-499f-b280-b6a3098f4f9f/problem-with-msvcrtdll-version-70760117744?forum=w7itprogeneral
Best Regards,
Elton Ji
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected] . -
'Services.exe Terminated Unexpectedly with status code 128' on SAP server
get message 'Services.exe Terminated Unexpectedly with status code 128' on SAP Server when start windows 2000. & SAP server shut down
Hi,
Please check the link below.
http://support.microsoft.com/kb/318447
Rgds,
Suman -
How do I fix this?
com.apple.medialibraryservice quit unexpectedlyThank you Link.
Here is the information you requested.
Process: com.apple.MediaLibraryService [22559]
Path: /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc/Contents/MacOS/com.apple.MediaLibraryService
Identifier: com.apple.MediaLibraryService
Version: 1.0 (637)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Pages [22550]
User ID: 501
Date/Time: 2014-02-08 18:33:51.690 -0500
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: [REMOVED PER YOUR SUGGESTION]
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Application Specific Information:
objc_msgSend() selector name: release
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff841a4097 objc_msgSend + 23
1 com.apple.MediaLibraryService 0x000000010b19211c 0x10b18e000 + 16668
2 com.apple.MediaLibraryService 0x000000010b1922a7 0x10b18e000 + 17063
3 libsystem_blocks.dylib 0x00007fff8bd126f0 _Block_release + 196
4 com.apple.Foundation 0x00007fff8fe36fba -[NSBlockOperation dealloc] + 57
5 libdispatch.dylib 0x00007fff82c472ad _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff82c4ef03 _dispatch_main_queue_callback_4CF + 333
7 com.apple.CoreFoundation 0x00007fff8a271839 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
8 com.apple.CoreFoundation 0x00007fff8a22cb14 __CFRunLoopRun + 1636
9 com.apple.CoreFoundation 0x00007fff8a22c275 CFRunLoopRunSpecific + 309
10 com.apple.Foundation 0x00007fff8fe6ea7c -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
11 com.apple.Foundation 0x00007fff8ff5770a -[NSRunLoop(NSRunLoop) run] + 74
12 com.apple.XPCService 0x00007fff88ea3c2f _xpc_main + 417
13 libxpc.dylib 0x00007fff88411b2e xpc_main + 399
14 com.apple.Foundation 0x00007fff9005e12b -[NSXPCListener resume] + 108
15 com.apple.MediaLibraryService 0x000000010b18fa70 main + 96
16 libdyld.dylib 0x00007fff847bd5fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff84f48662 kevent64 + 10
1 libdispatch.dylib 0x00007fff82c4943d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff82c49152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff84f47e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff839cdf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff839d0fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000018 rbx: 0x00007fea40d128a0 rcx: 0x0000000000000000 rdx: 0x00007feb655ec1c8
rdi: 0x00007fea40d32f60 rsi: 0x00007fff8c83d896 rbp: 0x00007fff54a70c40 rsp: 0x00007fff54a70c08
r8: 0x0000000000000040 r9: 0x00007fff54a70b00 r10: 0x00007fff8c83d896 r11: 0x9000000000000000
r12: 0x0000000000000008 r13: 0x00007fff54a70cf0 r14: 0x000000010b198790 r15: 0x0000000000000010
rip: 0x00007fff841a4097 rfl: 0x0000000000010246 cr2: 0x00007fe3138a7000
Logical CPU: 2
Error Code: 0x00000000
Trap Number: 13
Binary Images:
0x10b18e000 - 0x10b196fff com.apple.MediaLibraryService (1.0 - 637) <892EAE70-CFDF-3B08-8F3A-9D5B446DA92B> /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc/Contents/MacOS/com.apple.MediaLibraryService
0x10b3f3000 - 0x10b3f3fff com.apple.iLMBAppDefPlugin (2.8.0 - 390) <495EE81B-8E75-3D4A-8E38-A487444AD644> /Library/Application Support/iLifeMediaBrowser/*/iLMBAppDefPlugin
0x10b3f9000 - 0x10b3fafff com.apple.iLMBFolderPlugin (2.8.0 - 390) <F67FECE5-434E-3D42-BE3D-2BC891025794> /Library/Application Support/iLifeMediaBrowser/*/iLMBFolderPlugin
0x10d275000 - 0x10d3c8fff com.apple.iLMBAperture31Plugin (2.8.0 - 390) <F51C3EDD-DBE7-382C-8247-AC3C99930B2C> /Library/Application Support/iLifeMediaBrowser/*/iLMBAperture31Plugin
0x10d449000 - 0x10d450fff com.apple.iLMBAperturePlugin (2.8.0 - 390) <C09D3733-C350-3163-A9BF-1DB718803F8E> /Library/Application Support/iLifeMediaBrowser/*/iLMBAperturePlugin
0x10d457000 - 0x10d5f2ff7 com.apple.iLMBAperturePlugin2012 (2.8.0 - 390) <54AE2C62-7397-3876-9E96-BBC5E3E1C75A> /Library/Application Support/iLifeMediaBrowser/*/iLMBAperturePlugin2012
0x10d698000 - 0x10d6a0fff com.apple.iLMBFinalCutPlugin (2.8.0 - 390) <EACDE0DF-EBC9-31E5-AFFC-E0D3B0291714> /Library/Application Support/iLifeMediaBrowser/*/iLMBFinalCutPlugin
0x10d6a7000 - 0x10d6aaff7 com.apple.iLMBGarageBandPlugin (2.8.0 - 390) <5113EF6B-4E00-3A86-8072-EC8AE8ACC6A3> /Library/Application Support/iLifeMediaBrowser/*/iLMBGarageBandPlugin
0x10d6af000 - 0x10d6b9ff7 com.apple.iLMBiMoviePlugin (2.8.0 - 390) <B6563774-4C20-385B-AAF6-C819B55D3A54> /Library/Application Support/iLifeMediaBrowser/*/iLMBiMoviePlugin
0x10d6c1000 - 0x10d6d2ff7 com.apple.iLMBiPhoto8Plugin (2.8.0 - 390) <23513209-9433-37B6-86C4-949A94E2E4FE> /Library/Application Support/iLifeMediaBrowser/*/iLMBiPhoto8Plugin
0x10d6dd000 - 0x10d6e4fff com.apple.iLMBiPhotoPlugin (2.8.0 - 390) <CFF590E1-91F8-3B9B-AD7B-DD64653043C8> /Library/Application Support/iLifeMediaBrowser/*/iLMBiPhotoPlugin
0x10d6eb000 - 0x10d6f1fff com.apple.iLMBiTunesPlugin (2.8.0 - 390) <9540E733-8A94-3172-907C-18C373802757> /Library/Application Support/iLifeMediaBrowser/*/iLMBiTunesPlugin
0x10d6f8000 - 0x10d79cfff com.apple.iTunesAccess (11.1.4 - 11.1.4) <695A485F-ACE6-357E-9636-E58318BCDC64> /System/Library/PrivateFrameworks/iTunesAccess.framework/iTunesAccess
0x10d7cb000 - 0x10d7ceff7 com.apple.iLMBLogicPlugin (2.8.0 - 390) <F67E0308-4A04-3A1D-BF10-DBBF8C6B1D60> /Library/Application Support/iLifeMediaBrowser/*/iLMBLogicPlugin
0x10d7d3000 - 0x10d7d4fff com.apple.iLMBMoviesFolderPlugin (2.8.0 - 390) <3EF87520-1655-39A9-9746-D956602BA3C7> /Library/Application Support/iLifeMediaBrowser/*/iLMBMoviesFolderPlugin
0x10d7d9000 - 0x10d7dbfff com.apple.iLMBPhotoBooth2Plugin (2.8.0 - 390) <21B4002D-54A7-3A1F-B85D-0CBDFA895161> /Library/Application Support/iLifeMediaBrowser/*/iLMBPhotoBooth2Plugin
0x10d7e0000 - 0x10d7e1fff com.apple.iLMBPhotoBoothPlugin (2.8.0 - 390) <E0C90F2F-FE56-3B8A-81CA-DAA2196FED2E> /Library/Application Support/iLifeMediaBrowser/*/iLMBPhotoBoothPlugin
0x10da47000 - 0x10db9cfff com.apple.iLMBiPhoto9Plugin (2.8.0 - 390) <5463914D-D2B6-3F18-9095-401CE1EFC181> /Library/Application Support/iLifeMediaBrowser/*/iLMBiPhoto9Plugin
0x10dc1e000 - 0x10ddbafff com.apple.iLMBiPhotoPlugin2012 (2.8.0 - 390) <5C4182CC-3C39-33DE-B0B2-644156F449FA> /Library/Application Support/iLifeMediaBrowser/*/iLMBiPhotoPlugin2012
0x10de60000 - 0x10de7bff9 com.apple.security.csparser (3.0 - 55471) <0FA462BA-746F-3ACB-A90D-DCC7F280482B> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/ MacOS/csparser
0x7fff6f2e2000 - 0x7fff6f315817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
0x7fff82c15000 - 0x7fff82c45fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x7fff82c46000 - 0x7fff82c60fff libdispatch.dylib (339.1.9) <46878A5B-4248-3057-962C-6D4A235EEF31> /usr/lib/system/libdispatch.dylib
0x7fff82c61000 - 0x7fff82c79ff7 com.apple.GenerationalStorage (2.0 - 160.2) <79629AC7-896F-3302-8AC1-4939020F08C3> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff82ca7000 - 0x7fff82cb9ff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff82cba000 - 0x7fff82cf9fff libGLU.dylib (9.0.83) <8B457205-513B-3477-AE9C-3AD979D5FE11> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff82d12000 - 0x7fff82d59ff7 libcups.2.dylib (372) <348EED62-6C20-35D6-8EFB-E80943965100> /usr/lib/libcups.2.dylib
0x7fff82d64000 - 0x7fff82df3fff com.apple.Metadata (10.7.0 - 800.12.2) <A9F5D471-8732-3F95-A4A2-33864B92A181> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff83008000 - 0x7fff83009ff7 libSystem.B.dylib (1197.1.1) <BFC0DC97-46C6-3BE0-9983-54A98734897A> /usr/lib/libSystem.B.dylib
0x7fff8300a000 - 0x7fff83017ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x7fff83018000 - 0x7fff830e1fff com.apple.LaunchServices (572.23 - 572.23) <8D955BDE-2C4C-3DD4-B4D7-2D916174FE1D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff830e2000 - 0x7fff83133fff com.apple.QuickLookFramework (5.0 - 622.3) <AB6CCD09-ECDF-3F01-9C42-34B37DDCF12D> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff8318c000 - 0x7fff8327afff libJP2.dylib (1038) <6C8179F5-8063-3ED6-A7C2-D5603DECDF28> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff839cb000 - 0x7fff839d2ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff83a79000 - 0x7fff83a80ff7 liblaunch.dylib (842.1.4) <FCBF0A02-0B06-3F97-9248-5062A9DEB32C> /usr/lib/system/liblaunch.dylib
0x7fff83e5d000 - 0x7fff83ec1ff9 com.apple.Heimdal (4.0 - 2.0) <E7D20A4D-4674-37E1-A949-635FFF7C439A> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff83ec2000 - 0x7fff83edfff7 com.apple.framework.Apple80211 (9.0 - 900.47) <C897AFE6-DD73-387D-816A-67252A564207> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff83eed000 - 0x7fff8402dfff com.apple.QTKit (7.7.3 - 2826.0.1) <44109489-09C2-34C4-AB66-E52A505D7887> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff8402e000 - 0x7fff8403efff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
0x7fff8419f000 - 0x7fff8434cf27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x7fff845df000 - 0x7fff8462dff9 libstdc++.6.dylib (60) <0241E6A4-1368-33BE-950B-D0A175C41F54> /usr/lib/libstdc++.6.dylib
0x7fff84674000 - 0x7fff84675ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff84676000 - 0x7fff8467ffff com.apple.speech.synthesis.framework (4.6.2 - 4.6.2) <0AAE45F0-FC6E-36B6-A6A7-73E6950A74AC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff847ba000 - 0x7fff847bdff7 libdyld.dylib (239.3) <62F4D752-4089-31A8-8B73-B95A68893B3C> /usr/lib/system/libdyld.dylib
0x7fff847be000 - 0x7fff848adfff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff84911000 - 0x7fff84975ff3 com.apple.datadetectorscore (5.0 - 354.0) <9ACF24B8-3268-3134-A5BC-D72C9371A195> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff84984000 - 0x7fff849c9ff6 com.apple.HIServices (1.22 - 466) <21807AF8-3BC7-32BB-AB96-7C35CB59D7F6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff849ca000 - 0x7fff84dfdffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff84e0d000 - 0x7fff84e77ff7 com.apple.framework.IOKit (2.0.1 - 907.1.13) <C1E95F5C-B79B-31BE-9F2A-1B25163C1F16> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff84f32000 - 0x7fff84f4eff7 libsystem_kernel.dylib (2422.1.72) <D14913DB-47F1-3591-8DAF-D4B4EF5F8818> /usr/lib/system/libsystem_kernel.dylib
0x7fff8520d000 - 0x7fff85211ff7 libheimdal-asn1.dylib (323.12) <063A01C2-E547-39D9-BB42-4CC8E64ADE70> /usr/lib/libheimdal-asn1.dylib
0x7fff853f9000 - 0x7fff85437ff7 libGLImage.dylib (9.0.83) <C08048A7-03CC-3E40-BCDC-7791D87AC8E4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff85438000 - 0x7fff8543aff3 libsystem_configuration.dylib (596.12) <C4F633D9-94C8-35D9-BB2D-84C5122533C7> /usr/lib/system/libsystem_configuration.dylib
0x7fff85813000 - 0x7fff85819ff7 libsystem_platform.dylib (24.1.4) <331BA4A5-55CE-3B95-99EB-44E0C89D7FB8> /usr/lib/system/libsystem_platform.dylib
0x7fff8581a000 - 0x7fff85853ff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff85861000 - 0x7fff85861ff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff85862000 - 0x7fff85af3ff7 com.apple.RawCamera.bundle (5.03 - 729) <DBA059CC-E78F-356F-B435-DA62A746F4D4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff85afb000 - 0x7fff85afffff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff85b00000 - 0x7fff85b08ff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff85bc2000 - 0x7fff85bd3ff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff85be0000 - 0x7fff85bebff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff85bec000 - 0x7fff85c3ffff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff85c4c000 - 0x7fff85c4cfff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff85c7f000 - 0x7fff85c84fff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
0x7fff85c85000 - 0x7fff85d69fff com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff85d6a000 - 0x7fff85d6afff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff86bb9000 - 0x7fff86bd1ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff86bd2000 - 0x7fff86bd4fff libRadiance.dylib (1038) <55F99274-5074-3C73-BAC5-AF234E71CF38> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff86ca6000 - 0x7fff86cbcfff com.apple.CoreMediaAuthoring (2.2 - 947) <B01FBACC-DDD5-30A8-BCCF-57CE24ABA329> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff86ccb000 - 0x7fff86cf4fff com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff87227000 - 0x7fff8722efff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8722f000 - 0x7fff8727dfff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff872d8000 - 0x7fff87582ffd com.apple.HIToolbox (2.1 - 696) <1CFFF37B-C392-3088-B0A4-C08C55B2AF8F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff87583000 - 0x7fff875a7fff com.apple.quartzfilters (1.8.0 - 1.7.0) <39C08086-9866-372F-9420-81F5689149DF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff875a8000 - 0x7fff875b2fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff875b3000 - 0x7fff8774fff7 com.apple.QuartzCore (1.8 - 332.0) <994D1E0A-64B6-398C-B9A2-C362F02DE943> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff87769000 - 0x7fff879caff7 com.apple.imageKit (2.5 - 770) <33BCF627-EB1A-3CC1-98AB-2324B6DFB329> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x7fff87a0a000 - 0x7fff87a31ffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
0x7fff87a32000 - 0x7fff87e80fff com.apple.VideoToolbox (1.0 - 1273.29) <6E38291D-7A81-3033-AFB9-61ABD38B6371> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff88018000 - 0x7fff883f9ffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff883fa000 - 0x7fff883fdfff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff883fe000 - 0x7fff88422fff libxpc.dylib (300.1.17) <4554927A-9467-365C-91F1-5A116989DD7F> /usr/lib/system/libxpc.dylib
0x7fff88423000 - 0x7fff88427fff libsystem_stats.dylib (93.1.26) <B9E26A9E-FBBC-3938-B8B7-6CF7CA8C99AD> /usr/lib/system/libsystem_stats.dylib
0x7fff88428000 - 0x7fff88457fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff8845c000 - 0x7fff8845eff7 com.apple.securityhi (9.0 - 55005) <405E2BC6-2B6F-3B6B-B48E-2FD39214F052> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff8846c000 - 0x7fff884dfffb com.apple.securityfoundation (6.0 - 55122) <119D1C53-B292-3378-AEE1-A3B1FB02F43F> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff8852b000 - 0x7fff885a8ff7 com.apple.iLifeMediaBrowser (2.8.0 - 637) <1EFC5EFD-AC09-34E9-A96A-951F1FD3F9BC> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x7fff885a9000 - 0x7fff885abff7 com.apple.SecCodeWrapper (3.0 - 1) <F5107AD0-20CD-328C-8B2E-74CB6F3169F6> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
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0x7fff8e578000 - 0x7fff8e591ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff8e619000 - 0x7fff8e70aff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff8e70b000 - 0x7fff8e771fff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff8e7d0000 - 0x7fff8e923ff7 com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <A0B7B007-9BD8-30E2-B644-47856DA29FEE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8e94b000 - 0x7fff8e966ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff8e967000 - 0x7fff8e967ffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff8e97a000 - 0x7fff8e9a4ff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x7fff8e9a5000 - 0x7fff8e9d4ff5 com.apple.GSS (4.0 - 2.0) <ED98D992-CC14-39F3-9ABC-8D7F986487CC> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8e9d9000 - 0x7fff8e9ddfff libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
0x7fff8ead4000 - 0x7fff8eadffff libGL.dylib (9.0.83) <984A960A-C159-3AE5-8B40-E2B451F6C712> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8ee4c000 - 0x7fff8f094fff com.apple.CoreData (107 - 481) <E5AFBA07-F73E-3B3F-9099-F51224EE8EAD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8f095000 - 0x7fff8f0a4ff8 com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff8f0a5000 - 0x7fff8f0ecfff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff8f0ed000 - 0x7fff8f0fbfff com.apple.opengl (9.0.83 - 9.0.83) <AF467644-7B1D-327A-AC47-CECFCAF61990> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8f13e000 - 0x7fff8f143ff7 com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff8f1b5000 - 0x7fff8f1c8ff7 com.apple.AppContainer (3.0 - 1) <A90C058D-46E8-3BAB-AF17-AF9C7C273069> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
0x7fff8f1c9000 - 0x7fff8f1eeff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff8f1ef000 - 0x7fff8f3a7ff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x7fff8f3bf000 - 0x7fff8f3e3ff7 libJPEG.dylib (1038) <86F349A8-882D-3326-A0B0-63257F68B1A7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8f3e4000 - 0x7fff8f954fff com.apple.CoreAUC (6.22.08 - 6.22.08) <F306D552-2220-3160-88EA-C916193C5EFD> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff8f955000 - 0x7fff8f9b4fff com.apple.framework.CoreWLAN (4.0 - 400.45.1) <775F9444-8059-30A2-8058-7F7ACD68CCF1> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff8f9b5000 - 0x7fff8fc83ff4 com.apple.CoreImage (9.0.54) <74BB8685-69A9-3A45-8DED-EA26BD39D710> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff8fcda000 - 0x7fff8fcf3ff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8fda9000 - 0x7fff8fdebff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff8fe05000 - 0x7fff90104fff com.apple.Foundation (6.9 - 1056) <D608EDFD-9634-3573-9B7E-081C7D085F7A> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff90105000 - 0x7fff9017cfff com.apple.CoreServices.OSServices (600.4 - 600.4) <36B2B009-C35E-3F21-824E-E0D00E7808C7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff901be000 - 0x7fff90281ff7 com.apple.backup.framework (1.5.1 - 1.5.1) <FC4E949B-B41A-3F21-8AF8-AEDB13146FEA> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff90282000 - 0x7fff90302fff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff90303000 - 0x7fff90308ff7 libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
0x7fff90309000 - 0x7fff90369ff2 com.apple.CoreUtils (1.9 - 190.4) <CBB5B4DC-2801-32B3-A31C-8811CCF99873> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x7fff9045e000 - 0x7fff90485ff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
0x7fff905ed000 - 0x7fff90612ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 487
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 245976
thread_create: 3
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=197.7M resident=67.6M(34%) swapped_out_or_unallocated=130.2M(66%)
Writable regions: Total=33.2G written=33.1G(100%) resident=1.4G(4%) swapped_out=31.7G(96%) unallocated=31.7G(96%)
REGION TYPE VIRTUAL
=========== =======
Dispatch continuations 8192K
Kernel Alloc Once 8K
MALLOC 33.1G
MALLOC (admin) 32K
Memory Tag 241 112K
STACK GUARD 56.0M
Stack 8784K
VM_ALLOCATE 392K
__DATA 25.6M
__IMAGE 528K
__LINKEDIT 66.8M
__TEXT 131.0M
__UNICODE 544K
mapped file 24.3M
shared memory 4K
=========== =======
TOTAL 33.5G
System Profile:
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 12 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HDS722020ALA330, 2 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: Hub
USB Device: Microsoft® Nano Transceiver v2.1
USB Device: Internal Memory Card Reader
USB Device: IR Receiver
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: USB Sound Device
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 22.1 -
How Do I Help Apple US & Apple Europe Stop Warring With Each Other And Fix The Problem They Created?
PROBLEM
Apple will not replace, as promised, the iPhone 5 (A1429 GSM model) that they gave me in London, UK, with an iPhone 5 (A1429 CDMA model).
BACKGROUND
My iPhone 5 (A1429 CDMA model) was purchased this year in September on an existing Verizon Wireless (VZW) line using an upgrade. The purchase took place in California and the product was picked up using Apple Personal Pickup through the Cerritos Apple Retail Store. I will refer to this phone at my "original" phone.
The original phone was taken into the Apple Store Regent Street in London, England, UK on November 15, 2012. The reason for this visit was that my original phone's camera would not focus.
The Apple Store Regent Street verified there was a hardware problem but was unable to replace the part.
The Apple Store Regent Street had me call the US AppleCare. At first they denied support, but then a supervisor, name can be provided upon request, approved the replacement of my original phone with an iPhone 5 (A1429 GSM model) as a temporary solution until I got back in the US. And approved that the GSM model would be replaced with a CDMA model when I came back to the US. I will refer to the GSM model as the "replacement". They gave me the case number --------.
The Apple Store Regent Street gave me the replacement and took the original. The first replacement did not work for reasons I do not understand. They switched out the replacement several times until they got one that worked on the T-Mobile nano SIM card that I had purchased in England, UK. Please refer to the repair IDs below to track the progression of phones given to me at the Apple Store Regent Street:
Repair ID ----------- (Nov 15)
Repair ID ----------- (Nov 16)
Repair ID ----------- (Nov 16)
The following case number was either created in the UK or France between November 15 to November 24. Case number -----------
On November 19, 2012, I went to France and purchased an Orange nano SIM card. The phone would not activate like the first two repair IDs above.
On November 24, 2012, I went to the Apple Store Les Quatre Temps. The Genius told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. They had me call the AppleCare UK.
My issue was escalated to a tier 2 UK AppleCare agent. His contact information can be provided upon request. He gave me the case number -----------.
The UK tier 2 agent became upset when he heard that I was calling from France and that the France Apple Store or France AppleCare were not helping me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault.
The UK tier 2 agent said he was working with engineers to resolve my problem and would call me back the next day on November 25, 2012.
While at the Apple Store Les Quatre Temps, a Genius switched the phone given to from repair ID ----------- with a new one that worked with the French nano SIM card.
Also, while at the Apple Store Les Quatre Temps, I initiated a call with AppleCare US to get assistance because it seems that AppleCare UK was more upset that France was not addressing the issue rather than helping me. I have email correspondance with the AppleCare US representative.
A Genius at the Apple Store Les Quatre Temps switched the replacement with a new GSM model that worked on the French SIM card but would not work if restored, received a software update, or had the SIM card changed. This is the same temporary solution I received from the Apple Store Regent Street in the UK.
By this point, I had spent between 12-14 hours in Apple Store or on the phone with an AppleCare representative.
Upon arriving in the US, I went to my local Apple Store Brea Mall to have the replacement switched with a CDMA model. They could not support me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. My instructions were to call AppleCare US again.
My call with AppleCare US was escalated to a Senior Advisor, name can be provided upon request, and they gave me the case number -----------. After being on the phone with him for over an hour, his instructions were to call the Apple Store Regent Street and tell them to review my latest notes. They were to process a refund for a full retail priced iPhone 5 64BG black onto my credit card so that I could use that money to buy a new iPhone 5 64GB black at the Apple Store Brea Mall to reoslve the problem.
The Apple Store Regent Street did not process my refund. He, name can be provided upon request, told me that the AppleCare US did not do a good job reviewing my case, that they were incapable of getting to the bottom of it like they were, and instructed me to call AppleCare US and tell them to review this case number and this repair id. I asked if he read the notes from the AppleCare US Senior Advisor and he would not confirm nor deny. When I offered to give him the case number he accepted but it seemed like would do no good. Our call was disconnected. When I tried calling back the stores automated system was turned on and I could not get back through.
Now I have the full retail price of an iPhone 5 64GB black CDMA on my credit card and Apple will not process the refund as they said they would.
I've, at this point, spent between 14-16 hours at Apple Stores or on the phone with AppleCare representatives, and still do not have the problem resolved.
SOLUTION
AppleCare US and AppleCare Europe need to resolve their internal family issues without further impacting their customers.
Apple is to process a refund to my credit card for the cost of a full retail priced iPhone 5 64GB black.
DESIRED OUTCOMES
I have an iPhone 5 (A1429 CDMA model) that works in the US on VZW as it did before I received the replacement phone in the UK.
Apple covers the cost of the solution because I did not create the problem.
Apple resolves their internal issue without costing me more time, energy, or money.
This becomes a case study for AppleCare so that future customers are not impacted like I have been by their support system.
Does anyone have recommendations for me?
Thank you!
<Edited by Host>Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
Perhaps someones knows how to further escalate the issue at Apple? -
i have the 2nd generation ipod touch. i wanna to restore to factory settings but i couldnt do it through itunes. So i went in the settings to rest and delete. it keeps loading the apple screen and the apple turns to a skull and keeps repeating the screen for like 12 hours or more now. how do i fix it?
The skull indicates that the iPod is jailbroken
Jailbreaking voids the Apple warranty and also means that you will not get any support from Apple, including from this Apple forum. Jailbreaking can't be discussed in this Apple forum.
Unauthorized modification of iOS has been a major source of instability, disruption of services, and other issues
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