How do i fix [The iPod "iPod" could not be restored. an unknown error occured -1]

I've been looking through all the discussions regarding similar problems (with different error codes), but all i know is that I cannot restore, I cannot turn on/off my iPod, and I cannot find a discussion to fix this issue.  Any insight would be greatly appreciated.  (P.S. holding down the power and home buttons does squat)

The cable wasn't the issue.  It was simply turning off every piece of ad/mal/spy/virus scan app that I had running inorder to allow the restore to occur.     (problem solved)...

Similar Messages

  • HT201210 the iphone iphone could not be restored. an unknown error occurred (1015).

    the iphone iphone could not be restored. an unknown error occurred (1015).

    1015 error: There are 4 possible causes of this error:
    The activation server truly is unavailable. Rare, usually fixed within minutes.
    Your antivirus or firewall or router's firewall is blocking access to
    gs.apple.com on ports 80 and 443.
    Your iPhone is jailbroken or otherwise hacked.
    The computer you connected to during the restore/update was
    used to hack/jailbreak some other iOS device, and its
    network database was corrupted during the process.
    (Thanks to Lawrence Finch for the wording in
    https://discussions,apple.com/thread/4793244?start=90 )

  • My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!

    My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!
    I have tried to hold the "home" and "power" button to reboot
    I have tried powering it off
    I have tried, to unplug the cable, hold the "home" button and then plug it in.
    Can't check the SN or warranty, cause it is stuck in restore mode.
    Is the hard drive gone? Should there be something replaced.

    http://support.apple.com/kb/TS3694#error1
    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.

  • Just the other night my phone desided to reset itself, and when i went to restore it it came up with The iPhone iPhone could not be restored. an unknown error occurred (-1).

    Just the other night my phone desided to reset itself, and when i went to restore it it came up with The iPhone iPhone could not be restored. an unknown error occurred (-1).
    Please Help i need this phone....and i dont have the money to replace it!

    I havent jail broken it so its probable a hardware issue then.......well then.......
    anyway thanks man
    Cheers!

  • It showed.The iPhone"iPhone"could not be restored.An unknown error occurred(-1).

    it showed.The iPhone"iPhone"could not be restored.An unknown error occurred(-1).

    kasik252 wrote:
    it showed.The iPhone"iPhone"could not be restored.An unknown error occurred(-1).
    See your other post on this Topic...
    https://discussions.apple.com/message/22108386#22108386

  • HT4623 Software update for iOS 6.1Error -The iPhone "iPhone" could not be restored. an unknown error occurred (-1).

    I got Software update for iOS 6.1 ..
    After installation - Phone shows message to connect to iTune,
    I connect to iTune - I got message - iTune has detected iPhone in recovery mode. you must restore this iPhone before it can be used with iTune.
    I click on Restore iPhone - it gives error
    The iPhone "iPhone" could not be restored. an unknown error occurred (-1).
    Not my phone is not working - Its dead - is show the screen - Connect to iTune.
    Please help.
    Thanks.

    Error 1 or -1
    This may indicate a hardware issue with your device.
    Follow Troubleshooting security software issues, and restore your device on a different known-good computer.
    If the errors persist on another computer, the device may need service.

  • TS3694 Hi the iphone iphone could not be restored. an unknown error occurred (56). what mean that?

    Hi the iphone iphone could not be restored. an unknown error occurred (56). what mean that?

    More than likely a hardware issue.  You will need to take your phone into Apple.
    You can also use the search function type error 56 and you'll see other threads about the issue.   You can read for yourself, if other solution will help.

  • HT201210 the iPhone''iPhone''could not be restored.An unknown error occurred (1).

    the iphone iphone could not be restored an unknown error occurred (1)

    See these steps
    http://support.apple.com/kb/TS3694#1

  • The iphone 5s could not be restored an unknown error occurred 40

    why does itunes say the iphone 5s could not be restored an unknown error occurred 40

    http://support.apple.com/kb/TS3694#10
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.

  • HT201413 the iphone iphone could not be restored. an unknown error occurred (21)

    the iphone iphone could not be restored. an unknown error occurred (21)

    Have a read of this it may help http://support.apple.com/kb/ht4097

  • HT201210 iphone 3g ..while updating 4.2 ver showing this message...the iphone "iphone" could not be restored.An unknown error occurred(2003).

    the iphone "iphone" could not be restored.An unknown error occurred(2003).

    i have done that
    same result
    the phone has a sim in it that is not active. does this cause the fault in question?

  • The iphone iphone could not be restored an unknown error occurred(9) pleas i need help

    the iphone iphone could not be restored an unknown error occurred(9) pleas i need help 
    i phone 5

    Hi there vienna.hassan,
    You may find the troubleshooting steps in the article below helpful.
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/ts3694
    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
    -Griff W. 

  • HT2693 the iphone"iphone"could not be restored. an unknown error occurred (1015)

    the iphone"iphone"could not be restored. an unknown error occurred (1015)

    Have a read of this it may help http://support.apple.com/kb/ht4097

  • The iphone "iphone"could not be restored.an unknown error occurred(16)

    the iphone "iphone"could not be restored.an unknown error occurred(16)
    sir help me i'dont no

    That last suggestion is not wise.  Apple doesn't replace logic boards.  Apple doesn't sell logic boards to anyone (individuals or companies) as serviceable parts.  Therefore, anyone that changes out the logic board is performing unauthorized service on the device, using either A) Counterfeit parts; B) Salvaged parts or C) Stolen parts.
    That voids ALL support from Apple, period, for that device.

  • TS3694 the iphone iphone could not be restored. an unknown error occurred (11)

    the iphone iphone could not be restored. an unknown error occurred (11)

    Have a read of this it may help http://support.apple.com/kb/ht4097

  • Im getting a prompt like..the iphone "iphone" could not be restored, an unknown error occured (21)

    I am getting a prompt after the Restoration cycle like " the iphone could not be restored. an unknown error occured (21) and (1611)

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If you can’t update or restore your iOS device
    http://support.apple.com/kb/ht1808
     Cheers, Tom
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Message was edited by: Texas Mac Man

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