How do I fix the sound on my brand new 4th gen iPod touch?

I recently ordered a refurbished 4th gen iPod touch and it arrived today. Everything seems to be working fine except the sound. I'll play a song or video and the sound will either come on for a couple seconds sounding distorted, or not come on at all. I've already restarted the iPod a few times and am currently trying to restore it. Is there anything else I can do to fix it?

From speaker?
From headphones?
From both?
Tried another pair of headphones?
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack or other hardware problem.

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