How do I follow up on an Adobe transaction?

Hi. I paid for InDesign on the Adobe website yesterday after the month free trial. The money went out of my account this morning. To date, I have received no mail from Adobe.I don't want to have the program delivered, obviously I just want the certification code. But now that I've checked on my profile at Adobe, there is no record of a purchase!!! How do I follow up?

This is a user forum and not a direct channel into either Adobe Customer Support or Adobe Technical Support.
Please call Adobe Customer Support directly. They are the only organization that can assist you. Make sure you have all relevant information about your transaction when you call.
Good luck.
- Dov

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How do you upload Edge Animate on Adobe CDN?

How do you upload Edge Animate on Adobe CDN?

Hi Darrell,
I'm using an exciting new software package called www.webflow.com and I asked the following question in a forum:
Hi,
How would you add this Edge Animate to Webflow? Is it possible?http://html.adobe.com/edge/animate/showcase/interactive-marquee/11
The files are available here: http://html.adobe.com/edge/animate/showcase.html6
Edge Animate gives you a few different option for publishing:
The drop down that you see in the image next to "Chrome Frame Installer" has three options:
Now Prompt
iFrame Prompt
Overlay Prompt
These are the files saved when only "Publish content as static HTML" is checked. See "Publish Settings" image:
Is it possible to add this animation to a Webflow site?
If yes, any suggestions on how would be greatly appreciated.
Thanks,
Todd
Here's Sergie's reply:
Hi @TStanwood, it's possible, but the only way to do it is if you host your files on Adobe CDN or if you host it on your own server and then display an iframe with the index file in Webflow.
That's the way to do it before we allow for hosting of non-image files on Webflow.
After you have them hosted on your own server you can follow these instructions found on the Adobe forums:http://forums.adobe.com/thread/1166851
You'll have to add this to your head code:

    <script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/chrome-frame/1/CFInstall.min.js"></script>
    <script type="text/javascript" charset="utf-8" src="Bannerad_edgePreload.js"></script>
    <style>
        .edgeLoad-EDGE-160548878 { visibility:hidden; }
    </style>

Replace Bannerad_edgePreload.js with the link to your server and the edge js file.
And in the Webflow add a div block with the class EDGE-160548878 and id stage and the .js file should inject your html animation file into this div block.
<div id="Stage" class="EDGE-160548878">
</div>
I don't have a server to upload the files to. I really don't even know what any of this means.
I'm wondering how and where I can upload the Edge Animate files to and then link to it by following the instructions above.
Any help would be appreciated.
Thanks,
Todd

How can I properly and COMPLETELY uninstall Adobe Digital Editions 3.0 from my Mac?

OK, so yeah, I *SHOULD* have known better...
A few months back, against my better judgement and without doing the proper due diligence, I tried installing Adobe Digital Editions 3.0 onto the primary drive of my MacBook Pro (running MacOS 10.6.8).
The tell-tail signs:
PROBLEM #1
While there IS readily available "Tech Specs" documentation for the current Adobe Digital Editions v4.0.1 installer for MacOS (which clearly states "Mac OS X v10.8 or later" is REQUIRED), there is absolutely NO indication or similar documentation for supported system software for PREVIOUS versions of Adobe Digital Editions.
Reference URL:
http://www.adobe.com/support/digitaleditions/downloads.html
PROBLEM #2a
Adobe Digital Editions v3.0 for MacOS comes as an installer (which REQUIRES admin authentication to provide root-level access to your computer).
PROBLEM #2b
Adobe "Digital Editions 3.0 Installer" is FULLY launchable under MacOS 10.6.8 (and the installed application will require MacOS 10.7 or later).
PROBLEM #2c
There is NO associated ("ReadMe" type) support document included on the "ADE_3.0_Installer.dmg" disc image and ZERO integrated documentation within in the installer.
PROBLEM #2d
There is NO Adobe "Digital Editions 3.0" UNinstaller either installed as part of the "Standard" installation package OR currently downloadable from Adobe.com.
PROBLEM #3
Adobe's ONLY MacOS solution to "Uninstall previous versions [prior to the current v4.0] of Adobe Digital Editions for Mac OS" are the following instructions:
It's necessary to have administrator privileges to complete these steps.
1. From your user directory, locate /Applications
2. Drag the digitaleditions1x5 folder to the Trash, and empty the Trash.
Reference URL:
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
PROBLEM #4
Adobe's "What are my contact options?" page indicates BOTH "Chat (within 90 days of registration)" and "Forums" as available "Basic Support" options for Adobe "Digital Editions" software for "Download, install, setup" help, however, "Forums" is the ONLY available choice under "Contact options" for on Adobe's "Contact Customer Care" page (for "Download, install, setup" help with Digital Editions).
Reference URL:
http://helpx.adobe.com/contact.html?step=ADE_downloading-installing-setting-up_s tillNeedHelp
PROBLEM #5
The ONLY available "Basic Support" option for "How-to's & troubleshooting" help is the Adobe Forums...and this is an example of the type nonsense response (then followed by NON-response) that one might receive there:
https://forums.adobe.com/message/6570142
[NOTE: After MUCH searching I did, however, manage to find a potentially interesting "Let us know how we’re doing" link (under the "Our support promise" link found on the "What are my contact options? page). I am going to send them a brief message along with a link to THIS post and hope for the best.]
Reference URL:
http://helpx.adobe.com/contact/what-contact-options.html
PROBLEM #6
While I did NOT realize this prior to my attempting to install Adobe Digital Editions, apparently it would require me to "activate" my computer with an Adobe ID.
[NOTE: This information IS included in the readily accessible FAQ (and I am sure it's also found in the installer integrated software "License"), however, this is a MAJOR "feature" of this software and could be presented MUCH more prominently as an installer integrated "ReadMe" screen.]
Reference URL:
http://www.adobe.com/solutions/ebook/digital-editions/faq.html
...and, as an added bonus, there is a SIGNIFICANT "spyware" issue with this software discussed in further depth here:
http://the-digital-reader.com/2014/10/06/adobe-spying-users-collecting-data-eboo k-libraries/
As an experienced and life-long Mac user, I really SHOULD have known better and I did have second thoughts almost immediately, but by then it was TOO LATE!!!
So, now I have this TOTAL crap, super duper DRM software that required root-level permission to install (AND I couldn't even run this installed v3.0 copy under my preferred MacOS 10.6.8 if I wanted to...but, of course, I now have ABSOLUTELY NO desire to ever use this software again), and I just want to COMPLETELY remove all traces of it from my computer!
A pretty thorough Google search yielded several so-called "solutions" that were as bad or EVEN worse than the very limited "official" resources found directly from Adobe!
Any actual, real working solutions would be VERY greatly appreciated!
Thank you SO MUCH for your time and consideration in reading!!!
Sincerely,
aadams77

Hmm, it shouldn't be that much of a problem. I searched my entire drive for "digital editions", and this is the whole thing:
/Applications/Adobe Digital Editions 3.0.app
/Users/user/Library/Caches/com.adobe.adobedigitaleditions.app
/Users/user/Documents/Digital Editions
/Users/user/Library/Preferences/com.adobe.adobedigitaleditions.app.plist
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.bom
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.plist
/Library/Preferences/com.adobe.DigitalEditions.plist
The application itself, three small files scattered in your user account, to unimportant installation receipt files, and another preference file in the root Library folder. Removing those should remove everything related to version 3, which is what I have installed.
Where I substituted "user" above (for the three entries of /Users/user/...), replace that with whatever the actual name of your user account is.
Edit: I double checked the installer using a small app that sorts out every file in an installer, and where each item would normally be installed. The main app is literally the only item in the installer. The receipts are created by the OS per the installer's data, and the other minor preference files are created when the app is first run. There is nothing else.

How do I activate acrobat 8 and adobe software on windows XP while not connected to internet? [was: Windows XP.]

Please help me.
How do I activate acrobat 8 and adobe software on windows XP? While windows XP can not connect to internet.

Hi Tom,
We would like to inform you that Acrobat 8 is now end of life, we have limited recourses for it.
Kindly check the System requirements | Adobe Acrobat Pro DC, Adobe Acrobat Standard DC
Please check the following links if any of them works for you.
Acrobat 8 activation problem
Adobe - Adobe software activation: Phone activation
Offline Activation
Thanks,
Atul Saini

Looking for some guidance on how to splice 2 vidoes together in Adobe Elements 13.

Looking for some guidance on how to splice 2 vidoes together in Adobe Elements 13.

ScottWarnerBC
What computer operating system is your Premiere Elements 13 running on?
What do you mean by splice 2 videos together?
a. put them side by side on the Timeline and export them to one file saved to the computer hard drive or burned to disc
or
b. something like the following even before import into any Premiere Elements project
ATR Premiere Elements Troubleshooting: PE12: Seamless File Merging Before Import
If it is "a", then we need to know the properties of those 2 files so that the project settings can be set accordingly.
What is your intended export? Based on the properties of the source media, we can then decide on export settings
to produce a file with properties as close as possible to the source (if that is what you want).
We will be watching for further information.
Thanks.
ATR

Acrobat 7, needed with FrameMaker 7: How do I get and install an "Adobe PDF printer instance?"

In FrameMaker, when I try to save a FrameMaker file as a PDF file, I get the following message: "FrameMaker could not find Adobe PDF printer instance, which must be installed to execute "Save as PDF" command". I have a sinking feeling that I deleted that printer instance from my list of printers, thinking I did not need such a printer. I have tried uninstalling and reinstalling FrameMaker 7, Acrobat 7 and Reader 9. All reinstalled successfully, EXCEPT still no Adobe PDF printer instance. Thus my question: how do I get and install that Adobe PDF printer instance?
.( I am using a new computer. I still have my old computer available, with the Adobe PDF printer instance on it. If I could find where in the old machine (Windows XP) the files are for it, I could copy them to the new machine).
Thanks in advance for any advice.

Just curious,
What is the new machine's OS (& is it 32-bit or 64-bit)?
Be well...

How to Force enable, silent updates for Adobe flash in windows 8

How to Force enable updates, silently for Adobe flash in windows 8 using group policy?
I have followed this Article:
http://helpx.adobe.com/flash-player/kb/administration-configure-auto-update-notification.h tml
http://gpyall.com/archives/disable-adobe-flash-updates-on-64-bit-windows-with-group-policy /
This looks promising but not working.
Also, I cannot even manually create a file, in Win 8 (C:\Windows\SysWOW64\Macromed\Flash)
So how would group policy can put mms.cfg in this location with following vaule:
AutoUpdateDisable=0
SilentAutoUpdateEnable=1
Thanks in Advance.

You will find more information in http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/flashplayer/pdfs/flas h_player_11_7_admin_guide.pdf

How can I uninstall old versions of Adobe Illustrator?

How can I uninstall old versions of Adobe Illustrator?

This is for uninstalling CS2, but you might find it helpful. EDITED: but watch out, since I don't know if trashing any of these will remove currently needed Illustrator files, if you have a later version.
To uninstall Adobe Creative Suite in Mac OS 1 -- Double-click Activity Monitor.app in Applications/Utilities, select AHCRemind, and click Quit Process.
2 -- If you intend to install the product on a different computer, transfer the activation. (See “To transfer the product activation” on page 1.)
3 -- If you want to uninstall Adobe Acrobat, double-click the uninstaller in Applications/Adobe Acrobat 7.0 Professional, and follow the on-screen instructions.
4 -- If you want to uninstall Version Cue 2, double-click the uninstaller in Applications/Adobe VersionCue CS2, and follow the on-screen instructions.
Note: If the Version Cue uninstaller fails, see the alternative procecure, “To remove Version Cue manually” on page 4.
5 -- From the Applications folder, drag the following items, if present, to the trash: Note: After you drag the items to the trash in steps 5-8, you must empty the trash before you can reinstall
Adobe Creative Suite 2 on the same computer. • Adobe Acrobat 7.0 Professional • Adobe VersionCue CS2 • Adobe Bridge
• Adobe GoLive CS2 • Adobe Illustrator CS2 • Adobe InDesign CS2 • Adobe Photoshop CS2 • AdobeHelpCenter.app
6 -- From the Utilities folder, drag the following items, if present, to the trash: • Adobe Utilities • Adobe Updater.app
7 -- From the Library folder, drag the following items, if present, to the trash: • Application Support/Adobe/AdobeHelpData • Application Support/Adobe/Assistance • Application Support/Adobe/StartupScripts/Workflow Automation Scripts
• Preferences/Adobe/Workflow • Preferences/com.adobe.ActivationUtility.plist • Preferences/com.adobe.GoLive.plist • Preferences/Adobe Save For Web GL 8.0 Prefs
8 -- From the Users/[user name] folder, drag the following items, if present, to the trash: • Library/Preferences Panes/Opera Preferences
• Library/Caches/Opera Cache
• Documents/AdobeStockPhotos
To remove Version Cue manually (Mac OS only, not recommended)
If you’ve accidentally removed parts of the Version Cue installation manually or if the uninstaller fails, you have to remove the remaining installed Version Cue components manually.
1 -- From the Library/PreferencePanes folder, drag the Version Cue CS2.prefPane folder to the trash. 2 -- From the Library/Preferences folder, drag the com.adobe.versioncueCS2.plist file to the trash. 3 -- From the Library/StartupItems folder, drag the AdobeVersionCueCS2 folder to the trash. 4 -- From the Applications folder, drag the Adobe Version Cue CS2 folder to the trash.
5 -- From [user home]/Library/Preferences/Adobe, drag the Workflow folder to the trash. 6 -- (Optional) From the [user home]/Documents folder, drag the Version Cue folder to the trash.

How do I arrange PDF's in adobe on ipad by date not alphabetically

how do I arrange PDF's in adobe on ipad by date not alphabetically

Try following forum:
http://forums.adobe.com/community/adobe_reader_forums/ios?view=discussions

When uploading to Facebook how can I remove the "via Photoshop & Adobe Premiere Elements Uploader" ?

Hi everyone,
I am slowly getting to grips with Premiere Elements12.
When uploading to Facebook how can I remove the "via Photoshop & Adobe Premiere Elements Uploader" ?
I see there was an earlier posting (http://forums.adobe.com/message/3320214#3320214) which was for version 8, and I can understand the issue, but, (assuming its the same issue) has a remove tagline feature been installed??
Is this also the same in the Pro version?
Thanks in advance for any good info
Pete

Offul Duster
I do not know if Premiere Pro CS6 CC offers an upload to Facebook export. Strictly an Elements Windows person here.
The Premiere Pro Forum is a good place to ask about that.
http://forums.adobe.com/community/premiere
I do not have any Facebook accounts, so I cannot answer your specific Facebook question, but generalizing I can offer the following suggestions.
If your issue with Publish+Share/Computer/Social websites/Facebook is with tagging, you might want to check the Facebook web site for the Video Manager section of it (or that by some counterpart name). I know that YouTube at the YouTube web site allows the account holder to go into Video Manager and manage his/her tags for the file uploaded there and displaying. Have you been there and done that type of thing for your Facebook upload.
Please see
https://www.facebook.com/help/tag-suggestions
https://www.facebook.com/help/privacy/photos
Please review and then let us know the outcome.
Thank you.
ATR
Add On...As suggested in your inserted link, in Premiere Elements can you export to file saved to computer hard drive and then upload that file from there to Facebook at the Facebook web site without the tagging issue?

How do i transfer files onto my Adobe reader app?

I am having trouble with my Adobe reader app on my iPhone and i just wanted to know how do i put files onto my adobe reader app so that i can read files on my phone? I am trying to study the Massachusetts CDL manual to get my CDL and I wanted to put the pdf manual on my adobe reader app on my iPhone and i don't know how to do that now because I can't even add files to the adobe reader app how do i add files?

Hi Dan,
Do you have a lot of PDF documents on your desktop/notebook computer?
Using iTunes (desktop version) and a cable may be the fastest and easiest way to transfer files to your iPhone.
Please take a look at the following FAQ document to see if it helps.
How to transfer PDF documents from your computer to your iPad/iPhone
For additional information
For iPhone, How to open PDF documents in Adobe Reader for iOS (iPhone on iOS 7 or 8 version)
For iPad, How to open PDF documents in Adobe Reader for iOS (iPad on iOS 7 or 8 version)

How do I close firefox to install Adobe Flash Player

How do I Close Firefox to install Adobe Flash Player?

There are 2 versions of Adobe Flash; an '''ActiveX version''' for IE only and a '''Plugin version''' for most other browsers including Firefox. On a Windows system, you should always update both individually.
#'''Using Firefox''', go to the following direct download link and SAVE the download to your desktop so you can find it later: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
#When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit)
#Click or double-click on the file you just saved to your desktop
#*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
#*The "Install" button in the lower right corner will now be highlighted, click it.
#*The installation is quick.
#Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
#Direct link ActiveX version for IE '''''only''''': http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

How do i remove image links to adobe site with my dreamweaver built flash gallery ?

This is probably a very simple solution, but i can't figure out how to remove the link to the adobe site when you click on the images in my gallery--I built a site in dreamweaver used the insert media option and added my photos---when uploaded, my images in the gallery are clickable and take you to the adobe site...how do i make the images have no link??
here is an example of one of the pages...
http://geckoweb.org/coleonyx-brevis.html
any help is really really appreciated.
thanks in advance

Which version of DW are you running?
There are plenty of jQuery solutions and commercial plugins to create photo galeries.
Some require hand coding,
http://www.typeerror.com/index.php/top-10-latest-jquery-image-galleries/
https://www.google.com.au/search?q=jquery+photo+galleries
others are point and click inside Dreamweaver.
http://www.projectseven.com/products/galleries/index.htm

How to create a tree view in adobe configurator

Hi
How to create a tree view in adobe configurator
Thanks

Please, can you explain what you mean exactly?

How do you encrypt a PDF with Adobe reader, not Adobe Acrobat?

I would like to encrypt PDFs using Adobe Reader. However, all instructions for encrypting a PDF require me to use Adobe ACROBAT, not Adobe READER. How do I encrypt a PDF using Adobe Reader?
Extra Note: I use Adobe READER version XI and Mac OS X 10.9.

Adobe Reader does exactly what its name says: it reads PDF files, nothing more.

How do I follow up on an Adobe transaction?

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