How do I force straight quotation marks to turn to smart quotes?

Our ID prefs are set to use smart quotes but there are times when we get text documents that refuse to toe the line. We fix that by doing Find/Change and forcing all straight quotes to change to smart quotes. Is there a way to tell InDesign to change all those by itself whenever any straight quotes is placed on a page? Note that we are mostly editors who have to do layout by ourselves. We also have guys who only do layout but they don't really understand InDesign, so we want to make things a lot easier for them. We are all using InDesign CS5.
Thank you.

Yes, it's checked in all our machines (all iMacs, btw). Any other solution? Any suggestion about how to make a shortcut so that when I press just one key combination, all the straight (stupid) quotes would become smart quotes?
I did read Sandy's Quick Start Guide when we were still using ID2. I also bought the book by David Blattner and Steve Werner for ID3. But I stopped using ID regularly after a career change. Now I'm again helping the guys I left earlier.

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