How do I get a credit back for downloading an app that I thought was free and wasn't?

How do I get my account credited for an app download that I thought was free for my 5 year old and ended up costing $10?

No guarantees since the terms of sale for the iTunes Store say that all sales are final, but you can contact the iTunes Store, explain the issue, and ask:
http://www.apple.com/support/itunes/contact/
For the future, note that in many cases a developer makes the basic app available for free as a "trial version" but then charges as an in-app purchase for various features and upgrades. You may wish to disable in-app purchases in the Restrictions in the General settings so that such add-ons can't be inadvertently purchased.
Regards.

Similar Messages

  • HT203433 I clicked on an app that I thought was free and it isn't. How do I stop it so that I don't get charged?

    I clicked on an app that I thought was free and it isn't (I thought I was downloading Hello Hello Spanish and instead it was Hello Hello World). How do I stop if from downloading so that I don't get charged? I've highlighted it and clicked "remove" but it keeps downloading. I do not want my school charged for this app which I didn't want! Help!

    I talked to an actual person at the Apple store and he said I could get credited for the price of the unwanted App. How do I do that?

  • How do I get my money back for downloading Lion? The program appears rather useless and full of defaults, so I wish to go back to snow leopard. Any ideas?

    A couple of functions don't work anymore (ical, qucik time), things I actually use quite frequently. I am not satisfied at all with Lion and would wish to cancel my purchase. Apple is trying its best to hide any potential contacts, so does anyone have an idea?
    kind
    Klaus

    iCal and QuickTime are working fine for me, and I've not seen a large number of problems reported with either. You may find that if you start a thread in the Mac OS X 10.7 forum with details about the problems, someone can help you sort them out.
    As to a refund, it's doubtful you can get one, but you can contact Mac App Store Customer Service and ask.
    Regards.
    BTW, Apple is by no means attempting to hide contact information. You could find the above link by clicking the Support tab above and then "Other products". Cheers.

  • I downloaded an app that said it was free and I was charged... How do I get the charge reversed?

    How do I get it reversed?

    If it's a small charge then it may just be a store holding charge (they quite often appear especially after updating/changing credit card details), in which case it should disappear within a few days : http://support.apple.com/kb/HT3702

  • HT1725 How can I get my money back for a tv show that didn't download??

    I tried to download a tv show for my son (I have done it several times with no problems) but this time iTunes took my 1.99 and didn't download my show! How do I get my money back? My iTunes on my laptop is JACKED UP! It worked right for awhile an then stopped connecting to the store. I had someone restore it and it still won't work! So I can't look up my purchased apps. Thanks for any help!

    This might be able to help with the iTunes Store connection problem -> iTunes: Advanced iTunes Store troubleshooting
    Most of the time, it's just going to be the security software causing the problem.
    To get a refund, contact Apple with Express Lane.

  • My daughter purchased an app she thought it was a move how do I get a credit back so she can purchase the move she was looking for

    I need to get a credit my daughter purchased what she thought was a move. Instead it was a book    I would like to get a credit so she can purchase the movie

    As  Winston Churchill wrote, however you might want to do a factory reset on the Apple TV.
    This way all information pertaining to your daughter will be removed from the device. Specifically if see was sign into any of the streaming service, Netflix, Hulu, etc. her credentials will still be associated with this Apple TV, doing  a factory reset will remove all that and make it as if you purchased the device and just plugged it in.
    regards

  • HT204266 How do I get my money back for a bad app?

    I bought an app iTransfer and it never worked. I tried to get rid of it and get my money back with in 10 mins of using it but I couldn't. I spend $3 on it. Please return my money to me. I dont mind if its a credit. I just want it the money back! Somehow.
    Thanks

    Go to the link below, and click Support on the bottom left. You should be able to get help through there.
    http://www.apple.com/support/itunes/

  • How can i get my money back for downloading a song?

    I bought some music from sublime but i just found the cd i had for it.  Is there any way to refund the music so i can get more music?

    Click here and ask the iTunes Store staff for a refund. Consider whether or not you want to do this now carefully first; if they grant one, you'll never get another from them.
    (107890)

  • HT204088 How do i get my money back for purchasing an item that was incorrectly advertised?!

    i wanted the MAROON 5 - Payphone song featuring Wiz Khalifa and although it was clearly marked as having the version on the download option i selected, this version did not have the rap in it at all. I am very upset. Its only 99p but its the principle!

    Contact the developer.

  • I was double charged for a purchase i made. How do i get my money back for the second charge?

    How do i get my money back for something the app store double charged me for?

    Hey M_Hoag,
    It would be best to report an issue with your purchase. The following resource outlines how to do so:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • HT201272 Chose the wrong book for purchase.  How do I get my credit back?

    How do I get my credit back?  Chose wrong iBook

    All purchases are considered final but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201303 Someone used the credit on my account and it wasnt me! How can i get my credit back?

    Somebody managed to get into my itunes, add credit from a different credit card and then bought some asian app for $99.99.
    How exactly did apple allow someone to add credit from a credit card that doesn't have the same name as the account holder?
    How do i get my credit back?

    Welcome to the Apple Community.
    Contact your credit card company.

  • The bookmarks toolbar is there but has no item buttons on it. How do I get the items back for this toolbar? Also would like to know if the toolbars can be put on the same line to make more room on the page (drag & drop) ??

    The bookmarks toolbar is there but has no item buttons on it. How do I get the items back for this toolbar?
    Also would like to know if the toolbar can be put on the same line to make more room on the page (drag & drop) ?? Like the menu & bookmarks toolbar could/should fit on same line. This would add more page view...
    Floyd Perry
    Thanks

    Check that you still have the "Bookmarks Toolbar items" placed on the Bookmarks Toolbar
    * Make sure that you have the "Bookmarks Toolbar" visible: "View > Toolbars"
    * Check in "View > Toolbars > Customize" that the "Bookmarks Toolbar items" is on the Bookmarks Toolbar
    * If the "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the Customize window onto the Bookmarks Toolbar
    * If you do not see the "Bookmarks Toolbar items" then click the "Restore Default Set" button
    You can only move the content from a toolbar onto other toolbars if all toolbars support that feature. You need to check that in the options of each toolbar.

  • My ipod nano was synced by itunes and removed all of my music and game files. I am in the process of adding my music back one cd at a time, but there is no history of tetris that I paid for from the itunes store. How can I get this game back for my ipod?

    My ipod nano was synced by itunes and removed all of my music and game files, and replaced my music with my kids music that they have put into the current itunes library. My music is nowhere to be found on my computer, so now  I am in the long, forever process of adding my music back one cd at a time, but there is no history of tetris that I paid for from the itunes store. How can I get this game back for my ipod?

    Contact iTunes support and explain your situation to them.  They may let you redownload it at no cost.
    http://www.apple.com/support/itunes/contact.html
    If they don't, I'm afraid you'll have to purchase it again.  Sorry.
    B-rock

  • How do i get my money back for that song??

    What if i tried to buy a song, but it wouldn't go through. It said " We are unaable to process your request right now. Please try again later." So i tried it again and it went through and then it said that i bought the song twice. But it wouldn't go through the first time. So how do i get my money back for that song?
    Please answer me!
    --Much love

    If you still wanted the song you could:
    Open iTunes...
    Click the "Store" menu at the top ->
    Find "Check for purchases".
    Hopefully it will find the songs you were trying to download and it will finish downloading them without you having to pay again.
    Hope this helps!

Maybe you are looking for

  • Pages doesn't open (iCloud) documents

    Pages on my iMac doesn't open my documents stored in iCloud. However, I can drag documents from iCloud to my desktop, then open them with Pages and save them in iCloud. Then I can't open them again.. My Macbook Air doesn't have any problems, it just

  • Want to delete all the mails in the mail box configured for BPM Portal

    Hi All, Do you have idea to perform this activity. I want to delete all the mails in the Dev mail box configured for BPM Portal. Server and mailbox details as given below : Mail a/c = Y00123 Mail server = sap.mail.com Thanks, Sanjay

  • Can't register my iPad mini Retina with Apple Support

    When I try to register my iPad mini with the Apple Support in my profile page, it says that my serial number is already registered to another Apple ID, and to check to see if I've got any other IDs. I ordered this directly from Apple when it was rele

  • How to add criteria in vendor evaluation

    Hi friends, For vandor evaluation , I wants to add 'Criteria' how can i add it. Regards, Mahesh.

  • JRA / xMii dependency error when deploying XMII 12.1 on Java AS 7.0.3

    Hi there,<p>I'm trying to deploy XMII 12.1 on a freshly installed JAVA AS System (NW 7.01 SP3), but the deployment logs appear to be reporting an unsupported version of the JRA connector when I attempt to deploy via JSPM. <p> <hr> Aug 27, 2010 11:04: