How do I get a G4 box?

My BT TV contract expired in October, and I decided to sign up for another contract primarily in order to get the new G4 box.  My understanding was I'd need to pay a £35 activation fee and then have another 12 months subscription.
I phone BT on Friday to set this up.  The woman on the other end of the (very noisy) line told me I'd need to renew all mt products - phone, broadband and TV.  I was a bit confused about this, but not too bothered.  However, she then told me that I wouldn't get the new G4 box, as I already have a YV+ box.  At this point I asked her to just cancel the order (I'd been on the phone for half an hour and had other things to do!).
20 minutes later I get an email confirming my order - 12 month subscription for phone, broadband and TV, no G4 box.  Grrr.  Phoned back up and spoke to a friendly sales person who said best bet was just to cancel that order completely and then call back today.
Just called them again.  The order is marked as cancelled in their systems, but hasn't been 'cleared out' yet, so I need to  call back tomorrow.  BUT, the lady I spoke to again said I wouldn't be able to get a new G4 box.
What is going on here?  Is there some secret password I need to mention to get the £35 deal?  I'm pretty sure I'm entitled to it, as I could just cancel my existing BT TV and then subscribe again - is that what I need to do??
Thanks in advance!
Solved!
Go to Solution.

umpire wrote:
sirjamesp wrote:
I was offered a new box for the £35 fee... but was told I could only swap the g3 for another g3 (!) as current policy is not to offer g4s as a replacement for older boxes as they are "exactly the same inside".  
Why would you want to pay £35, and tie yourself in for another 12 months, to swap a working G3 for a different G3? Sounds crazy!
Surely if signing up for a new contract and paying the £35 you would expect a new G4 box and also to keep the G3 box for another room (you don't have to subscribe to the full BT multiroom service if you don't want to). 
Of course the G3 and G4 are not exactly the same inside. As you said, BT made a big fanfare of the hardware improvements at G4 launch.
correct. Biggest visual one would be , one has an internal power adapter/supply and one has an external. Internal one has the fan.
Have you had a look on fleabay. Might get a reasonable priced one and no problem about a new 12 month contract.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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