How do I get a modorator to reset my target SNR

At approx 11.30 on 3.5.11 my line continuously dropped and re-established connection for about 20-30 mins (each time synchronising at circa 4800kbps and SNR of 6.0).
By 5.5.11, the (target) SNR had risen to 9db and the line was synching between 3700 and 4200kbps.
On Saturday 7.5.11 I spoke to customer support who reset target snr margin to 6 and line synched at >4800kbps. Unfortunately, in the evening, target snr margin was at 12db with synch between 2800-3500kbps. It has been like this ever since.
I have asked for target snr to be reset to 6db almost every day since then with assurances that it will happen. It hasn't (even when put through to UK help team last night). My line has operated perfectly well for the past 3 years at target snr of 6db. I know both from previous dealings with BT and from these community support forums that BT Wholesale can manually change target SNR to the default of 6th either by a team leader talking to them or a forum moderator instigating the change.
Unless this change is made, I will not achieve the synch speed I know is possible. How do I get a modorator to reset my target SNR back to 6db?

welcome to the forum
have you found the cause of all your reset problems which resulted in your increase in noise margin and reduction in speed? If you get the noise margin dropped to normal 6 and the noise problem is still there then in a few days maybe even sooner you will be back with a noise problem of 12 again
has you connection been stable with noise margin of 12 or has it still been resetting.
you can email the mods by completing the form http://bt.custhelp.com/app/contact_email/c/4951
may take a few days for the mods to get back to you.
it would help your case if you psot you adsl stats showiing your stable connection
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