How Do I Get a New Hub 5?

We've been loyal bt customers for decades, we have bt infinity but we've still got the old hub 3 and the wifi is constantly causing problems and not connecting to devices? How do we go about getting a hub 5?
We will refuse to pay anything more than a delivery charge, of course.
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as you currently use the openreach modem it is more like if hh3 faulty that you will get a hh4 which you can connect to the modem.  If you re-contract then you may get the hh5 for the cost of the postage
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