How do I get a real download status message when I am looking at negative billions of hours (!) as estimate?

Over four hours later, OS X download bar is showing negative time remaining of 2,147,483,648 hours remaining.  This is under a status message saying 'Preparing to install'. 
The blue progress bar was full when the download began.
If this is someone at Apple relaxing with a bit of fun, how do I get an actual estimate, please? ... And how do I check that there really is a download in progress? ... The counter shows minutes changing, but the (negative) billions of hours unchanged from the count at the start.

    @shellk159
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