How do I get a refund if I have multiple Acrobat service subscriptions?
I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get the refund of the non used part of the old plan?
Hi edilsoncf,
I responded to you question in your other post in the ExportPDF forum: How do I resolve multiple subscriptions? I'd like a refund for one.
Please let us know if you need additional assistance.
Best,
Sara
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How do I get a refund? I have tried to use this converter to change a PDF to a word document or excel document three of four times and it always fails.. I want my money back but don't see any way to communicate with Adobe. i really just want my money back. Very disappointed. Also disappointed that it is so hard to find a way to communicate with Adobe that I have to resort to asking this question in this forum.
You need to use the CHAT link in support to reach Adobe staff. Be sure you know the product name you are trying to cancel, Adobe have lots of products, several converters etc. I think it is ExportPDF you have, most likely.
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Chuchu,
Contact iTunes Customer Service to explain the circumstances and request a refund:
http://www.apple.com/support/itunes/contact/
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http://support.apple.com/kb/HT4213 -
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A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
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Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
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How do I get a refund for my movie from iTunes that I rented for ipad2? Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.
Probably can't get a refund, but.........
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
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How do I get a refund on Export PDF that has ALREADY been agreed
On 1/21-1/22 I tried to 'renew' a subscription for Export PDF. By some error (maybe mine - I just dont understand the whole thing) my Bank was immediately charged for two subscriptions, each at a different price. I immediately "chat"ted with several reps (it was difficult to get onto the chat and find out how to cancel) and was assured that both would be cancelled and refunded. They weren't!
I waited a week. Was again frustrated by the chat hookup, and tried the 'cloud' retail product tel #, assuming it was wrong but that I could be switched to the correct one. Had a very pleasant chat, was assured that both would be cancelled and refunded, received 2 e-mails confirming the cancellations, each with a seperate "Case #". Felt pretty good! It had only taken me a week of reasonably diligent effort to get a very simple thing done! IT WASN"T DONE! (Yes, I apologize - I know I'm loud - but by now I've got steam coming out of my ears!)
Today I got an e-mail, telling me that the refund had been processed and the case # would be closed. I looked at my bank, and only one had been refunded! I reviewed all the other e-mails and the notes from the telephone calls and chats to be sure I hadn't misunderstood something. But, no I hadn't. I went to my Adobe on-line and looked up 'my orders' history. Sure enough one had been invoiced and refunded ( the lesser charge of the two) but the other had ONLY BEEN INVOICED - NOT CANCELLED. And it seems that every piece of this transaction generates a new "order" , "case" or some other "reference #" - none of which are tied together, except by the invoice amount, when it is mentioned - which it typically IS NOT.
My question, then, is : How can I get past this absolute frustration over every aspect of my interaction with Adobe and GET THIS TAKEN CARE OF?????????Hi Stacy,
What frustration? (Just kidding !)
As I mentioned, one of the two charges has been refunded. Credited by
Adobe on Jan 28, I believe I received it in my bank on Jan 30.
The other charge, $25.37 of order # AD011017507, has not been received
by my bank yet. But this can't be that much of a surprise, and has nothing
to do with "10 business days" for refunds to post.
To this minute, "My Orders" on Adobe website shows that the order #
AD011017507 was invoiced on January 22, but that no credit invoice has been
posted against this order to this moment!
Can you begin to understand the frustration of being unable, through
all attempts to untangle this mess, starting within one hour of the original
order, with I believe nine different "Chats", telephone calls and, finally
a "problem" posting, stretching over more than thirteen days. Of course
it doesn't make much sense to devote this much attention to less than $50
worth of stuff, but I do not let things like this dangle.
And can you imagine how loathe I am to deal with Adobe for fear of
some real problem?
At any rate, I would certainly be pleased if you can suggest a way for
me to extricate myself from this. Any help would be GREATLY appreciated!
Thanks for your time and any trouble,
Stephen Ellis
<removed by admin>
In a message dated 2/3/2014 4:08:59 P.M. Eastern Standard Time,
[email protected] writes:
Re: How do I get a refund on Export PDF that has ALREADY been agreed
created by StacySison (http://forums.adobe.com/people/StacySison) in
Adobe ExportPDF - View the full discussion
(http://forums.adobe.com/message/6082008#6082008) -
How can i get a refund from iTunes gift card?recipient is not in my region!
Dear Sir/Madam,
I just wonder how i can get my refund according to recipient's region. my friend subcribed his Apple ID as US and mine is in Thailand, as a result, my friend cannot download application i sent and it asked my friend to put in a Redeem Code everytime. Again, i just report a problem from itunes but when i clicked it didn't appear as an email. How can i report a problem? how can i get my money back? please help..
Regards,
AmphaYou probably will not be able to get a refund. The iTunes Store makes it pretty clear that gifts are redeemable only in the same country, and the terms of sale say that all sales are final. But you can contact the iTunes Store and ask:
http://www.apple.com/support/itunes/contact.html
For future reference, you will not get responses from Apple to any question you ask in these forums. We're all just fellow users here. And you posted in a forum for questions about the Communities themselves. You usually will get the quickest and most applicable answers if you ask in the forum dedicated to the product or service about which you are asking.
Regards. -
I purchased black ops zombies and I can not get it to load to play it. How can I get a refund or get to run so that I can play it?
The terms of sale state that: "All Sales are Final. There are no refunds."
However, I've always found iTunes support to be helpful. So, go here, plead your case & hope for the best:
http://www.apple.com/support/itunes/ -
How can I get a refund at the App Store when it isn't offered ?
Perhaps the Apple attack dogs will like this post better.
How do I get a refund for a costly app that, after requesting a refund, appears to not offer one? How does one know if an app meets one's needs unless you try it first?
This seems so obvious, and yet, I am shocked that Apple does not offer a trial or refund opportunity if even for 24-48 hours.
Is there another way to get a refund that I'm not aware of?I repeat, the Apple policy is that all sales are final and after an app has been bought and downloaded, there are no refunds. Period.
The ONLY exception to the No Refund policy is if something freaky happens and you buy an app and between your purchase and attempt to download the app it is removed from the iTunes/MAS and is no longer available.
PAYMENTS, TAXES, AND REFUND POLICY
You agree that you will pay for all products you purchase through the Services, and that Apple may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING APPLE WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed please visit http://support.apple.com/kb/HT5582.
Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable.
All sales and rentals of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
https://www.apple.com/legal/internet-services/itunes/us/terms.html
If you have found a developer whose product you have purchased through the iTunes/MAS who will personally give you a refund, more power to you. That is beyond the scope of Apple's policy and between you and the developer only.
It's time to stop beating a dead horse and move along. -
Hi... I bought an app from app store... It turned around to be a false app and not as per the description. App dev page is a fraud. How can I get a refund?
Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History. -
How do I get a refund from the I tunes store for an album that did not download?
See if you are able to redownload the album by clicking "Purchased", under Quick Links, at the top right of the iTunes store.
Download past purchases:
http://support.apple.com/kb/HT2519 -
How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer
You've tried deleting and redownloading them and seeing if they then work and tried contacting the developers ? If you have and they can't/won't help then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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