How do I get a refund of an over payment and return of a late payment charge?

Today I get an email saying I owed $403 and was a month behind…Didn't sound right but I went ahead and paid the $403 online…when I got home I looked in an other area of my account and it shows that I did pay last month on time..From what I am reading, Verizon is a nightmare to get refunds from…any pointers out there? 
In fairness, this happened only hours ago, but it is disturbing that one page of this site says I'm current and another page says I am a month behind…
What do I want?  The $5 late fee reversed and the overage either used to cover February 2014 or an immediate refund.

First thing I would do is make sure the first payment actually cleared your bank. Especially folks on auto pay might not know the payment was reversed. Now if it did c!ear your bank you have two choices. You can have your bank reverse one overpayment which is a lot easier, or you call *611 or 1-800-922-0204 and have verizon first verify two payments and if they do you must remember verizon will give you a line about they will refund within 10 days etc. Please remember they can take it out of your account immediately but ten plus days to maybe refund it back to you.
You can have customer service remove the $5 late charge and since it was an overpayment if you allow it to stay on the account it will show as a credit and each month the service amount will or should just deduct. That is if verizon actually knows what they are doing. But I have my doubt's.
It is always best to bargain from a strong position. Get your money back from the bank.
Good Luck

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