How do I get a refund on Export PDF that has ALREADY been agreed

Question

On 1/21-1/22 I tried to 'renew' a subscription for Export PDF. By some error (maybe mine - I just dont understand the whole thing) my Bank was immediately charged for two subscriptions, each at a different price. I immediately "chat"ted with several  reps (it was difficult to get onto the chat and find out how to cancel) and was assured that both would be cancelled and refunded. They weren't!
I waited a week. Was again frustrated by the chat hookup, and tried the 'cloud' retail product tel #, assuming it was wrong but that I could be switched to the correct one. Had a very pleasant chat, was assured that both would be cancelled and refunded, received 2 e-mails confirming the cancellations, each with a seperate "Case #". Felt pretty good! It had only taken me a week of reasonably diligent effort to get a very simple thing done! IT WASN"T DONE! (Yes, I apologize - I know I'm loud - but by now I've got steam coming out of my ears!)
Today I got an e-mail, telling me that the refund had been processed and the case # would be closed. I looked at my bank, and only one had been refunded! I reviewed all the other e-mails and the notes from the telephone calls and chats to be sure I hadn't misunderstood something. But, no I hadn't. I went to my Adobe on-line and looked up 'my orders' history. Sure enough one had been invoiced and refunded ( the lesser charge of the two) but the other had ONLY BEEN INVOICED - NOT CANCELLED. And it seems that every piece of this transaction generates a new "order" , "case" or some other "reference #" - none of which are tied together, except by the invoice amount, when it is mentioned - which it typically IS NOT.
My question, then, is : How can I get past this absolute frustration over every aspect of my interaction with Adobe and GET THIS TAKEN CARE OF?????????

Answer 1

Hi Stacy,
    What frustration? (Just kidding !)
    As I mentioned, one of the two charges has been  refunded. Credited by
Adobe on Jan 28, I believe I received it in my bank on Jan  30.
    The other charge, $25.37 of order # AD011017507,  has not been received
by my bank yet. But this can't be that much of a surprise,  and has nothing
to do with "10 business days" for refunds to post.
    To this minute, "My Orders" on Adobe website shows  that the order #
AD011017507  was invoiced on January 22, but that no  credit invoice has been
posted against this order to this moment!
    Can you begin to understand the frustration of  being unable, through
all attempts to untangle this mess, starting within  one hour of the original
order, with I believe nine different "Chats",  telephone calls and, finally
a "problem" posting,  stretching over more  than thirteen days. Of course
it doesn't make much sense to devote this much  attention to less than $50
worth of stuff, but I do not let things like this  dangle.
    And can you imagine how loathe I am to deal with  Adobe for fear of
some real problem?
    At any rate, I would certainly be pleased if you  can suggest a way for
me to extricate myself from this. Any help would be  GREATLY appreciated!
    Thanks for your time and any trouble,
    Stephen Ellis
    <removed by admin>
In a message dated 2/3/2014 4:08:59 P.M. Eastern Standard Time, 
[email protected] writes:
Re:  How do I get a refund on Export PDF that has ALREADY been agreed 
created by StacySison (http://forums.adobe.com/people/StacySison)  in 
Adobe ExportPDF - View the full  discussion
(http://forums.adobe.com/message/6082008#6082008)