How do I get a repalcement for hardware issue?

I purchsed an Iphone 4s from UAE in april 2012 from an Apple reseller in april 2012. Few days ago the screen started flickering and eventually went blank.
When I took the phone to the store I was told the warantee covers only software issues which is not true and no repalcement.
I was made to pay 350 AED for the repairs.
How do I get a replacement and refund for the repairs as my phone is under warantee?

United Arab Emirates
8000 444 0407
www.apple.com/ae/support/

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