How do I get a replacement Disc for my Ipod?

Here the problem I have. I bought this Ipod off ebay it came with the disc, and it worked fine for my girlfriend. She gave it to me so I could use it and now it doesn't work b/c I don't have the disc. She can't find it and I can't call Apple b/c Apple is one of the few places that doesn't have a 24 hour help line. Why is that? One of the biggest companies in the US doesn't have a 24 hour help line. So if anyone knows another way of me getting one then please let me know.
I think that will solve my problems b/c when I am updating my IPod it stops right around 222.0 mb and I have a 20 gb Ipod. I have noticed that there is some kind of lock symbol right after it tells you how much space you have from the start. Mine says something like 18.4 gband then right after that there is that symbol.

Do you mean you do not have the software? If so, download iTunes and the iPod software updater. Then install iTunes followed by the iPod software updater.
By the way, what kind of iPod do you have?
Different iPod models

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