How do I get a serial number when I enter the number it says this is an invalid number?????

How can I get a serial number when I enter the redemption number in caps and lower case letters , I get indication of invalid Number??????

penteltack,You have purchased Creative Cloud which is active & has no billing issues.
CC  mostly asks for serial number if:
1. There is no CC registered to the ID with which you had signed.
2. There are entries of Adobe in Host files of the computer.
3. The activation count has increased.
Please refer to:
Creative Cloud applications ask for serial number
Re: Invalid serial number?
Regards
Rajshree

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