How do I get a song to play when it requests authorization, I authorize it, then iTunes acknowledges it was already authorized and still won't play?

I have gone through several different troubleshoots and still the problem remains. Inside the "get info" tab on the song it says that it was authorized by my account. The song is part of an album where I purchased the entire album. Out of the 14 songs I purchased on the album, 2 bring up the following screen when clicked on to play:
This computer is not authorized to play "You Reign Alone". Would you like to authorize it?
To play this song you must authorize this computer to play songs using this account. You may authorize up to 5 computers for each account.
So I input the Apple ID and password for the account and it gives me the following screen:
This computer is already authorized.
Including this one, you have authorized 3 computers out of your available 5.
But nothing has changed. I still can't play the song. As I said above, I checked the Get Info tab on the song and it showed the account I had logged in for authorization. Is there something I can do to get iTunes to play the songs I purchased?
(Side question: does anyone know how to email iTunes support. They say on the website that it can be done, but 45 minutes of frustrated screen hopping landed me nowhere but the same FAQs and Express lane call in support options. I just wanted a simple email option.)

Hi there cfarrington18,
You may need to remove and redownload the tracks that giving you troubles. Take a look at the article for more information.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
-Griff W.

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