How do i get a tracking number for my shipment

i sent my phone in a week ago to get a new one or they were going to repair it but i dont have a tracking number to shipment and my account is saying i dont have a shipment out how do i fix this problem

Apple always sends a pre-paid shipping box. The tracking number is on the label. If you were not dealing with Apple, then you can contact whomever you shipped the phone to.
These are user forums. You are not speaking to Apple here. If you shipped to Apple then you can call them directly or you can contact the shipper for help, but we can't really help you.

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