How do I get a Win serial number when I was sent a Mac code? I don't have a Mac...

I had purchased Captivate 8 on June 21. However, I received a Mac serial number on June 21, which is not recognized by my Win trial version of Captivate 8. I had called about this on Monday June 23, was passed through several fellows, and was told I'd get another serial number within 48 hours. I still have not received the correct serial number. Despite the "chat" listing 24 hour, 7 day support, it's apparent that it's only M-F.

that, i do not know.
but the quickest way to contact live adobe support is via chat, Contact Customer Care
you have to select a few options but when a chat button becomes available, click it.

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