How do I get ADE to recognize my ID?

I have a Sony reader, migrated to Kobo last year, no problems downloading and reading until last week. Now I get messages that items are DRM protected, and Adobe won't recognize my sign-n. I have reloaded Adobe, changed my password, and not even Kobo support could solve the issue.

The message I get is “You can only authorize this computer with an Adobe ID that hasn’t been previously used to authorize any other computer or mobile device.”
The “other computer” is dead and gone. And info on site says up to 6 computers can be authorized, so I don’t see why that could be the issue anyway.
There is no authorization to remove from new PC because none of my attempts to authorize it have succeeded. Should I try Ctrl-shift-D anyway?
I guess, as you say, my installation of ADE (on the new computer) did trigger this problem. But what alternative was there to doing that?
ADE did allow me (from the new computer) to change my password, but won’t accept my ID to authorize that same computer. That seems weird to me.
Thanks. I appreciate your help.
Sent from Windows Mail

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