How do I get Adobe Support to take my activation problems seriously?

On Monday I took delivery of a brand new "refurb" MacBook Pro 17" from Apple. Once I'd done the initial registration with Apple, I swapped the boot drive for a Samsung 512GB SSD and installed all my software, including Creative Cloud CS6.
Because I had CC installed on my iMac and my old MacBook Pro, I got this dialog ...
In my naivity, I assumed that hitting "Continue" was a valid and supported action (I mean, that's what it says, right?) So I did this, and all seemed fine.
Sadly, that evening, the new MacBook Pro died (with a power supply issue unrelated to my SSD upgrade). Happily for me, the hours I had spent instaling software were not wasted as I was able to remove the SSD, pop it in a USB caddy, and boot my old MacBook Pro from it.
At this point, starting Photoshop triggered the same dialog as above, but because that had worked before, I naively hit continue, entered my details, and all was fine.
Perhaps I should explain that one of my SSD performance tests was to load up a 200M pixel image into PhotoShop.
I found that as a USB drive, both booting and Photoshop were quite a bit slower. I tried it on my iMac too. Finally, I tried installing the SSD in my old MacBook Pro (it has fast, but I got a kernel panic after a while).
A replacement new refurb MacBook Pro arrived on Wednesday, so once I'd registered it I popped the SSD into it, and it has been fine ever since. Except that I can nolonger get Creative Cloud to activate. When I hit Continue and enter my details, I now get ...
I found that the problem did persist, so I contacted support, and that is where the nightmare really began. I have since clocked up about 4 hours of online chat and phone calls with Adobe staff, and they have been unable to resolve the issue.
I have now explained my story several times to various Adobe employees, and they've made certain promises that they have failed to keep (e.g. like calling me back, or emailing me updates).
At least one person has suggested that I would have to wait 72 hours for the issue to clear, and that I should use a trial activation in the meantime. He even tried to show me how to rename a PCM cache file, which he didn't get quite right, but which didn't work even when I worked out how to do it.
My supscription is paid up, yet I don't have access to the software I have paid for. I have only followed the direction of the dialog boxes that Adobe's software has provided. I have not tried to use the software on more than two machines.
I am extremely frustrated. I've asked Adobe staff to escallate the issue, and they say they have, but nothing has happened. I've said that I want to raise an official complaint, but this has fallen on deaf ears. I think Adobe have a lot to learn from Apple in terms of customer care. It took Apple less that two days to get me back up and running, and that involved shipping new hardware to me!
In desperation, I have turned to this forum for help.
Do you know how to make it work?
Do you know how to get Adobe to take you seriously?
Who should I complain to, such that my situation is taken seriously?
I get the impression that there are some issues with the new cloud activation software. I've certainly had some funnies over the past couple of months, but this is the first time I've been permanently locked out of software that I have paid for.
Yes, perhaps I was naive in hitting continue so many times, but I was only doing what the software suggested, and not breaking any licensing rules.
Help!
p.s. if you're an Adobe employee, my case number is #0183343577 (and please note that your colleage incorrectly recorded this as a MC 5.5 issue)

How did you get through to customer service?  They've changed the website and I can't even find phone numbers or a chat button any more.
Here's my story that I posted on discussion yesterday, but no one has replied:
I am screaming and pulling my hair out right now!  The last six months with Adobe has been a nightmare.
Once again I am completely locked out of Creative Cloud and cannot use the apps even though my automatic monthly deduction for payment was just made a couple of days ago.  Creative Cloud continues to reset itself to the trial version which runs out in 30 days and after that I am locked out once again.
Now it looks like it is harder to access support than before.  Where are chat and the phone numbers now?  This was a nightmare with countless hours spent on chat and the phone over the last six months, and now I don't even know how to access support in order to spend even more time that does not solve the problem.  What am I to do?
I cannot use the product I have paid for!
Please help!

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