How do I get Adobe to help with an installation problem?

I removed Windows Vista, and installed XP instead. Then tried to install CS3 using the file I downloaded from Adobe 2 years ago. It installed Acrobat, but the other components (InDesign, Photoshop, Illustrator) failed with “Component not installed.” No error message. Never even asked for my serial number.
Phoned Adobe support on Sunday: closed.
Phoned again on Monday. Told to run CSClean. Did not solve problem. Phoned back. Swapped around departments (2 hours total on hold.) Promised they would email a link to download the installation file again. No email sent.
Phoned again Tuesday. More hours on hold. More promised link. Never sent.
Phoned again Wednesday. More hours on hold. Finally given a zip file link. Downloaded it 3 times, using different software (browser, FTP client.) I received the exact number of bytes on Adobe’s server, but the file is “not a valid archive” — rejected both by Windows itself and by WinZip.
We’ve now lost 3 days work, and cancelled clients for Thurs as well.
Utterly frustrated! WHAT DO I HAVE TO DO TO GET ADOBE TO HELP???

Please post your tale of woe here:
http://forums.adobe.com/community/general/adobedotcom_feedback
Adobe personell monitor this forum. You might post your casenumber. Hopefully, someone will arrange TS to call you back or provide some other avenue for help.

Similar Messages

How do I get Adobe Support to take my activation problems seriously?

On Monday I took delivery of a brand new "refurb" MacBook Pro 17" from Apple. Once I'd done the initial registration with Apple, I swapped the boot drive for a Samsung 512GB SSD and installed all my software, including Creative Cloud CS6.
Because I had CC installed on my iMac and my old MacBook Pro, I got this dialog ...
In my naivity, I assumed that hitting "Continue" was a valid and supported action (I mean, that's what it says, right?) So I did this, and all seemed fine.
Sadly, that evening, the new MacBook Pro died (with a power supply issue unrelated to my SSD upgrade). Happily for me, the hours I had spent instaling software were not wasted as I was able to remove the SSD, pop it in a USB caddy, and boot my old MacBook Pro from it.
At this point, starting Photoshop triggered the same dialog as above, but because that had worked before, I naively hit continue, entered my details, and all was fine.
Perhaps I should explain that one of my SSD performance tests was to load up a 200M pixel image into PhotoShop.
I found that as a USB drive, both booting and Photoshop were quite a bit slower. I tried it on my iMac too. Finally, I tried installing the SSD in my old MacBook Pro (it has fast, but I got a kernel panic after a while).
A replacement new refurb MacBook Pro arrived on Wednesday, so once I'd registered it I popped the SSD into it, and it has been fine ever since. Except that I can nolonger get Creative Cloud to activate. When I hit Continue and enter my details, I now get ...
I found that the problem did persist, so I contacted support, and that is where the nightmare really began. I have since clocked up about 4 hours of online chat and phone calls with Adobe staff, and they have been unable to resolve the issue.
I have now explained my story several times to various Adobe employees, and they've made certain promises that they have failed to keep (e.g. like calling me back, or emailing me updates).
At least one person has suggested that I would have to wait 72 hours for the issue to clear, and that I should use a trial activation in the meantime. He even tried to show me how to rename a PCM cache file, which he didn't get quite right, but which didn't work even when I worked out how to do it.
My supscription is paid up, yet I don't have access to the software I have paid for. I have only followed the direction of the dialog boxes that Adobe's software has provided. I have not tried to use the software on more than two machines.
I am extremely frustrated. I've asked Adobe staff to escallate the issue, and they say they have, but nothing has happened. I've said that I want to raise an official complaint, but this has fallen on deaf ears. I think Adobe have a lot to learn from Apple in terms of customer care. It took Apple less that two days to get me back up and running, and that involved shipping new hardware to me!
In desperation, I have turned to this forum for help.
Do you know how to make it work?
Do you know how to get Adobe to take you seriously?
Who should I complain to, such that my situation is taken seriously?
I get the impression that there are some issues with the new cloud activation software. I've certainly had some funnies over the past couple of months, but this is the first time I've been permanently locked out of software that I have paid for.
Yes, perhaps I was naive in hitting continue so many times, but I was only doing what the software suggested, and not breaking any licensing rules.
Help!
p.s. if you're an Adobe employee, my case number is #0183343577 (and please note that your colleage incorrectly recorded this as a MC 5.5 issue)

How did you get through to customer service? They've changed the website and I can't even find phone numbers or a chat button any more.
Here's my story that I posted on discussion yesterday, but no one has replied:
I am screaming and pulling my hair out right now! The last six months with Adobe has been a nightmare.
Once again I am completely locked out of Creative Cloud and cannot use the apps even though my automatic monthly deduction for payment was just made a couple of days ago. Creative Cloud continues to reset itself to the trial version which runs out in 30 days and after that I am locked out once again.
Now it looks like it is harder to access support than before. Where are chat and the phone numbers now? This was a nightmare with countless hours spent on chat and the phone over the last six months, and now I don't even know how to access support in order to spend even more time that does not solve the problem. What am I to do?
I cannot use the product I have paid for!
Please help!

Getting an Error Message on PS Elements 13 when entering correct serial number. How do I get Adobe to help me? I have sent emails and tried to chat over the past month, with no response.

I purchased Photoshop Elements and registered it on November 1, 2014 with a Windows 7 machine. A couple weeks later, I decided to jump to a Mac, and have tried to enter the serial number for PS Elements 13 on the Mac. I get an error message that it is an incorrect serial number. It is the same serial number used with the Win 7 machine, and the same that shows on my Adobe.com profile. I thought I had to transfer the license from Win to Mac, so I emailed asking for help. No response. A couple weeks ago, I tried the Chat function. It was assigned a number, but Chat was unavailable and no one responded. Just tried Chat again, which says it is available 24/7, and it is unavailable. What can I do short of buying a new license, which I will not do.

contact adobe support by clicking 'still need help' as soon as available, https://helpx.adobe.com/contact.html

How can you get Apple's attention with a software problem?

From the lack of responses to my posting regarding the YahooSync.exe file,
http://discussions.apple.com/thread.jspa?threadID=1778225&tstart=15
I wonder how one gets the attention of Apple and the iTunes programmers with a legitimate software issue such as this? I can't seem to find anything under "Contact Us" whereby I can submit input.

http://www.apple.com/feedback/itunesapp.html

Need help with an installation problem on XP.

I try to install iTunes and it comes up with this message... An error occurred during the installation of assembly 'Microsoft.VC80.CRT, version="8.0.80727.4053" type="win32," public key token="1fc8b3b9a1e18e3b" process or architecture="x86" please refer to help and support for more info. HRESULT:0x8007054F.
WHAT DO I DO?

Hi RyTemple,
If you are having issues installing iTunes on your Windows Machine, you may find the following article useful:
Apple Support: Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Cheers,
- Brenden

Sign on problems within Elements 10; plus cannot backup writing files error with file catalog.pse10db. No indication what the problem is. How do I get adobe help with these problems?

Sign on problems within Elements 10; plus cannot backup, writing files error with file catalog.pse10db. No indication what the problem is. How do I get adobe help with these problems?

Sign on problems within Elements 10; plus cannot backup, writing files error with file catalog.pse10db. No indication what the problem is. How do I get adobe help with these problems?

How can I get Adobe to take over my computer to help with lost photos?

I have lost photos going from PC to Mac in Lightroom. Have tried all the standard stuff. How do I get Adobe to log into my computer remotely to help?

Adobe Support is for problems installing and licensing their software on your computer, not to fix something you’ve done by mistake, unless you pay for their support which will likely cost quite a bit.
If you can describe your issue here in more detail perhaps a forum user can help you.

I am having an issue with my adobe acrobat 9 pro. Every time I try to open a pdf from someone it opens it up with my free adobe reader rather than the Acrobat 9 pro so then I don't have all of the functions of 9 pro. How do I get it to open with 9 pro ins

I am having an issue with my adobe acrobat 9 pro. Every time I try to open a pdf from someone it opens it up with my free adobe reader rather than the Acrobat 9 pro so then I don't have all of the functions of 9 pro. How do I get it to open with 9 pro instead of the free reader?

It may depend on the plugin that is loaded into your browser. However, right click on a PDF and select the Open With option and go to the default button to select Acrobat as the default. That might do it.

How to I get Adobe Reader XI to accept links made with Adobe Acrobat XI without asking each time?

How to I get Adobe Reader XI to accept links made with Adobe Acrobat XI without asking each time?

Asking for what, exactly?

Dear Customer Service Team, I bought a twelve-month Dreamweaver CC program with monthly payment that I have paid via bank transfer and there would be a question about the activation. How could I get the license key with which I can activate my account? I

Dear Customer Service Team,
I bought a twelve-month Dreamweaver CC program with monthly payment that I have paid via bank transfer and there would be a question about the activation. How could I get the license key with which I can activate my account? I can not find it and now I only have access to the trial version.
Thank you for your help in advance.
Kind Regards,
G. Zsolt

There is no serial number require for Creative Cloud products, you may activate the products using your email address and password which is associated with Adobe. If your Dreamweaver asking for serial number, then make sure you are signing in with correct email address.
You may also refer below link
Sign in, activation, or connection errors | CS5.5 and later

I have adobe creative cloud how do I get adobe muse

I have adobe creative cloud how do I get adobe muse.
Do I have to but adobe muse separatly or does it come with adobe creative cloud. if so can some one tell me how to download it

Hello,
in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it becomes a little bit complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. You did already try "uninstalling and re-installing". Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
And if you still dont't find Muse after this procedure, Adobe has provided these things, you should use:
Creative Cloud Help/Troubleshoot download and install issues
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html (How many computers ...)
and brandnew: Creative Cloud Help/App doesn’t open; progress wheel spins continually
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
Hans-Günter

How do I get fios to work with my new desktop w/ Windows Media Center

Can someone please help me I have "fios".TV and internet 1HDSTB + 1HDDVR with multi room dvr Home media mgr.how do I get fios to work with my new desktop HP Pavillion m9715f**(specs below)**w/ Windows Media Center or did I just throw away my money?
also equipted is 47" Samsung 850series 1080p 120hertz HD LCD TV + 36" Samsung 560series 1080p 60hertz HD LCD TV and 19"Samsung 950b LCD Monitor
** computer specs**
Product number NZ017AA
Introduction date 30-Jun-2009
Country/region sold in: United States,Canada
Hardware Base processor
Phenom-9650 (A) 2.3 GHz (95W) 3600 MHz HyperTransport 3.0 Socket, AM2+
Chipset AMD 780G
Motherboard Manufacturer: MSI Motherboard Name: MS-7548 HP/Compaq motherboard name: Aspen-GL8E
Power supply 300W
Memory
Component Attributes Memory Installed 8 GB Maximum allowed 16 GB (4 x 4 GB) (64-bit OS)
4 GB* (4 x 1 GB) (32-bit OS)
*Actual available memory may be less Speed supported PC2-6400 MB/sec Type 240 pin, DDR2
Hard drive750 GB SATA 3G (3.0 Gb/sec)7200 rpm
Blu-ray player & SuperMulti DVD burner with LightScribe Technology drive
This Blu-Ray Disc DVD drive introduces a player that reads Blu-ray Disc format enabling you to watch high-definition Blu-ray Disc movies. NOTE: This drive does not include high-definition write capability.
Formats/Disc types Write speeds Read speeds Storage capacity Blu-ray Disc BD-ROM SL NA up to 6X up to 25 GB BD-ROM DL NA up to 4.8X up to 50 GB BD-R SL not supported up to 6X up to 25 GB BD-R DL not supported up to 4.8X up to 50 GB BD-RE SL not supported up to 2.3X up to 25 GB BD-RE DL not supported up to 2X up to 50 GB HD DVD not supported DVD DVD-ROM SL NA up to 16X up to 4.7 GB DVD-ROM DL NA up to 8X up to 8.5 GB DVD+R SL up to 16X up to 12X up to 4.7 GB DVD+R DL up to 4X up to 8X up to 8.5 GB DVD+RW SL up to 8X up to 10X up to 4.7 GB DVD+RW DL not supported DVD-R SL up to 16X up to 12X up to 4.7 GB DVD-R DL up to 4X up to 8X up to 8.5 GB DVD-RW SL up to 6X up to 10X up to 4.7 GB DVD-RW DL not supported DVD-RAM up to 5X up to 5X up to 4.7 GB CD CDROM NA up to 40X up to 700 MB CDR up to 40X up to 40X up to 700 MB CDRW up to 24X up to 40X up to 700 MB CD-DA NA up to 32X up to 700 MB Video CD NA up to 10X up to 700 MB
Wireless Wireless LAN 802.11 b/g
Video Graphics Radeon HD4350
512 MB DDR2 memory
I/O Ports: HDMI, VGA, single-link DVI
Television Hauppauge ATSC/NTSC TV tuner card with FM tuner
Sound/Audio High Definition 8-channel audio
ALC 888S chipset
Network (LAN) Integrated 10/100/1000 Base-T networking interface
Memory card reader
Contains an Infrared receiver for remote control
Supports the following cards:
Compact Flash I
Compact Flash II
IBM Microdrive
Secure Digital (SD)
mini-SD
MultiMediaCard (MMC)
Reduced size MultiMediaCard (RS-MMC)
MultiMediaCard Plus (MMC plus)
MultiMediaCard Mobile (MMC mobile)
Memory Stick
Memory Stick Pro
Memory Stick Duo
Memory Stick Pro Duo
SmartMedia
xD Picture Card (xD = extreme digital)
External I/O ports
I/O ports on the front panel
Port type Quantity 15-in-1 (4 slot) with IR Receiver One USB Two Headphone One Microphone One Audio L-R One S-video in One Composite video in One
I/O ports on the back panel
Port type Quantity PS/2 (keyboard, mouse) Two S/PDIF out (coaxial) One VGA One (disabled due to the installation of a graphics card) DVI-D One USB Four 1394a One LAN One Audio (side speaker out, rear speaker out, center/subwoofer-out , line-in, line-out, microphone) One Each
Expansion slots
Slot type Quantity PCI Express x16 One (None available) PCI Express x1 Three (Two available)
Drive bays
Bay type Quantity 5.25" Two (One available) 3.5" Two (One available) Personal Media Drive One (One available) Pocket Media Drive One (One available)
Keyboard and mouse HP multimedia keyboard HP PS/2 optical mouse
Remote Control USB infrared remote control,Remote control expansion card with IR ports,IR emitter cable to transmit codes to a set top box

Based on what you've posted, your computer does not have the right tuner. You need a QAM tuner to record locals from FiOS, or a CableCard tuner to record all local and cable channels from FiOS.
QAM tuners to record local channels only
This requires Windows Vista or Windows 7
Hauppauge WinTV-HVR-2250
SiliconDust HDHomeRun (info on a sale)
CableCard tuner to record local and cable channels
This requires Windows 7 + one CableCard from Verizon for $3.99/mo
ATI TV Wonder Digital PC CableCard Tuner (records one channel at a time) -- $200-$250 on ebay
Ceton MOCUR tuner (records four channels at a time) -- coming in early 2010 for $400-$600
Make sure your computer has Windows 7 Home Premium (or better) installed. That's necessary to support CableCard tuners.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

My iPod Classic is seen by Windows but not by iTunes. I have reset it, gone to disk mode and it won't show up in iTunes. There appears to be music on it in a file called MUSICSAVE. How can I get this to work with iTunes again?

My iPod Classic is seen by Windows but not by iTunes. I have reset it, gone to disk mode and it won't show up in iTunes. There appears to be music on it in a file called MUSICSAVE. How can I get this to work with iTunes again?

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4 Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
7. Check for third-party software conflicts.
<Link Edited By Host>

How can I get to DFU mode with a broken power button?

How can I get to DFU mode with a broken power button?

aarons84 wrote:
This is bad, but i tried jailbraking my iphone
You may as well stop there. We can't help you.

My old appleID use email with domain already deactivate. So I changed my appleID and primary email and now I can not access iCloud with iOS7. ICloud shows my old appleID but I can't change it. How do I get iCloud to work with my updated ID?

My old email that using register for apple ID cannot access/check any mail because that domain already deactivate.
So I changed my appleID and primary email and now I can not access iCloud with iOS7. ICloud shows my old appleID but I can't change it. How do I get iCloud to work with my updated ID?

Hi ccharat,
Welcome to the Apple Support Communities! It sounds like you did a good job editing your Apple ID and primary email address, but you didn’t sign out of iCloud on your iOS device before hand. What you may need to do in this situation is go back to the Apple ID website and edit your Apple ID and primary email address back to the email address that is signed in with iCloud (there is no need to verify the account after editing it back to the old account, just changing it back is enough). Once your Apple ID is back to the original account, delete the iCloud account from the iOS device and be sure to keep all info on the device when prompted. After you delete the iCloud account, go back to the website and edit your Apple ID and primary email address back to the new address. Once it is back to the account you would like, you can sign into the iCloud on the iOS device with that new account and merge all of the data when prompted. Please use the following article as a reference.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Delete Account, then tap Delete to confirm.
Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
I hope this helps,
-Joe

How do I get Adobe to help with an installation problem?

Similar Messages

Maybe you are looking for