How do I get an installation disc?

Hi, I can't do anything with my shuffle until I get the installation disc. I didnt get one. any ideas?

When you're asking for help, it's useful to give all the error messages you received. I admit to still being a little confused as to what is actually happening. Were you getting the -50 error message? You seemed to be saying iTunes didn't recognize it at all. Did you try the first trouble shooting steps?
http://www.apple.com/support/ipod/five_rs/

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