How do I get an XSKey replaced?

How do I get a replacement for a defective XSKey?

ukjonnyboy wrote:
Thanks for all the replies.
Hi if they put a second line in would they lay a new cable to the property, if so I will get this done.
The pole is directly outside my house and the ali cable goes down the pole and then underground to my property. Round 40 foot away.
It was the Openreach engineer who told me it was an original Ali cable from the top of the pole into my property, so I only have his word for it.
Thanks again.
How did this pan out?  It's what I need too.  
One of the things I'd like to know about ordering a new line is can one ensure that they pull copper and not reuse spare aluminium.
Seph
My advice is at your risk.

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