How do I get Apple itunes charges credited to my account
My 9 year old was playing a game from itunes and charged almost $200 out of my bank account. How do I get this credited?
expresslane.apple.com; follow through the prompts to the best of your ability; then choose the e-mail option at the end to submit an email to itunes store support. They have a 48 hour reply time frame in the States
Similar Messages
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i have charges in my bank account for itunes i did not purchuse. whats up?
If you haven't made those purchases and nobody else has access to your account or devices and they aren't temporary store holding charges, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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how can I get an itunes movie from macbook to apple tv via airplay?
You don't use Airplay. You set up Home Sharing on both and under the Computers section of AppleTV you'll then find it under Movies (or Rentals if rented), assuming it's in a compatible format.
AC -
How do I get the iTunes festival to play on my Apple TV in the evening, as I work during the day and can't watch it at 4:00pm? I have the app installed on my iPad and can't get it to play!
I haven't received an answer. I hope someone can answer this because it's an ongoing problem that I can't play some CDs on my MacBook Air (see my original post for the details). Anyone? Please? Thanks in advance!
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Tried to update ITunes, but keep getting error: Service "Apple Mobile Device failed to start. Verify that you have sufficient privileges to start system services."
So how do I get my ITunes back?Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I need to disable Match Services - but my iTunes crashes when I try to load it. How do I get Apple Support to disable it on my behalf?
Hi axostech!
Here is an article that will help you troubleshoot this issue with your iTunes crashes so that you can adjust your iTunes Match settings as you desire:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden -
Apple iTunes charged me for somthing I never got. What is the quickest way to get my money back?
Click here and ask the iTunes Store staff for a refund. If a credit card got charged, you can also contact your bank and dispute it.
(122420) -
How do I get apple tv to update the billing information I have in iTunes?
P.S. I've tried - File/Transfer Purchases
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TS3212 how do you get your itunes back if you uninstall in on your computer
how do you get your itunes back if you uninstall in on your computer
Does the book show in the Purchased tab in the ibookstore in the iBooks for downloading, and the amount that's come off your card is the book's price, it's not a temporary store holding charge (which should disappear within a few days or so) ?
If it doesn't show in Purchased then you could check to see if it shows in your Purchaes history so that you can use the 'report a problem' link from it : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If doesn't show there or the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
For the card being declined, if it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support as above and see if they know why it's being declined. -
I have a charge on my CC that does not track to any purchases nor do I have an email receipt. Can anyone tell me where/how I can get this deleted (charge is from 04/08 so nearly two weeks old)? Thanks!
Apple could not tell you who else might be using your credit card, so there's no point in trying to contact them. All they could discuss with you is your own iTunes Store account, and if there's nothing in your purchase history, the charges almost certainly aren't coming from there. Again, you should take this up with your bank/credit card company and report these charges as fraudulent. They probably will cancel your card and issue you a new one.
Regards. -
TS1424 How do I get unauthorized iTunes purchases removed from my bank account?
How do I get unauthorized itunes purchases removed from my bank account?
You can always dispute the charges with your bank, if possible. With Apple, they typically stand by the phrase that all sales are final. However, if you go to the iTunes Store, then click on your email address (Apple ID) in the black nav bar, and click on "Account"... you will see a "Purchase History" section. Here, select "See All." If the order is still processing, it will be at the top. If it has completed (at the bottom), click on the arrow next to the order number you want to inquire about. A new order page will open. Here you can click "Report a Problem" then click "Report a problem" (again) next to the item you want to dispute. Here you can chose your problem. You should likely use the "Other" category. It will be up to the customer service person on whether they grant you an exception to their normal rule that you can't get refunds.
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I bought the same app twice accidentally, how do I get the second charge removed?
Go to ... http://www.apple.com/emea/support/itunes/contact.html ... and beg.
Likelyhood is, if they are convinced it was an accident they will refund. But its not something you can rely on. -
My iTunes downloads were made using my old gmail address. I had to quit using this address as it got hacked. How do I get my iTunes downloads into my new iTunes account that was created with a new gmail address? In my old iTunes account (with the old gmail address, I can't 'update' my email address or even 'add an alternate address' as I had already created this gmail account and inputting the new address into iTunes gives me the 'pop-up' that 'this account is already in use.' Advice please!
Good luck. It took me weeks to fix this when I had to do it. Your old ID branches out in lots of places. You may have to delete app and get them again, at least that is what Apple told me. Plus, all of your settings on your iPad that required any ID, will have to be changed. My old ID kept showing up in different places for weeks. Changing it on Apple.com is just the beginning.
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How can i get to itunes to store all data on an external drive
how can i get to itunes to store all data on an external drive rather than the drive ITUnes run off. I can get photos and music off but my apps and movies seem to go to the drive where itunes is run from?
See if this helps:
http://support.apple.com/kb/HT1364 -
HT201359 How can I get an iTunes purchased item invoice ?
How can I get an iTunes purchased item invoice ?
Hi Mikih,
If you need to get a copy of your iTunes Store purchase history, you may find the following article helpful:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/ht2727
Regards,
- Brenden
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