How do I get audio back on single clip that loses audio when imported into Premiere Pro CC?

I've got one clip out of many that for some reason won't play any audio when imported into Premiere Pro. I am new to Premiere Pro so am hoping it's something stupid I've done, but this is a problem with just a single clip exported the same way as all my others, the original audio is loud (not quiet) and none of the FAQ issues seem to apply (ie I haven't muted the audio or anything stupid like that)
The clip was exported from Plural Eyes into a "master" Premiere Pro project where the audio is fine. I exported it as a short MP4 clip and if I play the clip in Windows Media Player the audio is there loud and clear.
But when I import the clip into a fresh Preimiere Pro CC project this clip appears with just the "film strip" icon on the far left in the Timeline panel, unlike other clips which have an icon that shows "film strip" in the background and "audio wave" in the foreground.
I'm hitting so many glitches with the CC editions of Premiere Pro and After Effects which have annoying inconsistencies between them I'm tempted to just go back to Sony Vegas Pro (single program, no hassle) but hoping most of these issues are down to "newbie incompetence". Very hard to understand why this one clip out of many should be giving me this specific problem though. Any ideas?

I'm getting so many weird results. Most go away by simply closing the project and re-opening and I only have 6GB memory but even so, I'm disappointed by what I thought was supposed to be more "world class" video editing software than Sony Vegas Pro which I found to be a lot more stable. Also struggling with differences between Premiere and After Effects. Every time I want to do something in Pro I seem to need to go to After Effects and vice-versa. After Effects lets me do more of what I could "just do" in Vegas Pro timeline, but it's hideous for lining up audio and having to render anything in RAM to even get a clue as to what a change has done. Need to add Audition to the long list as well I suspect. Fun times!

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How do I get audio back on single clip that loses audio when imported into Premiere Pro CC?

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