How do I get audio to play; video works? All of my plugins are updated, so what now?

I'm working in a Windows 7 (PC) OS

Please see this: https://support.mozilla.com/en-US/kb/No%20sound%20in%20Firefox
You may also want to boomark these for occassional reference:
[https://support.mozilla.com/en-US/kb/Options%20window All about Tools > Options]
[https://support.mozilla.com/en-US/kb/Keyboard%20shortcuts Keyboard Shortcuts]
[http://kb.mozillazine.org/About:config_entries about:config Entries]
[https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions/Add-ons]
[https://addons.mozilla.org/en-US/firefox/performance/ Slow Performing Extensions/Add-ons]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]

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