How do I get back my original Yahoo email format?

Last month, my Yahoo email stopped coming in from the server on my iPad.  A friend fixed it.  I was playing
Klondike Solitaire, and suddenly the screen turned sideways and would not move.  I went to General
Settings and tapped on something like "restore to original settings."  Immediately, the screen righted
itself, BUT!  New emails again stopped coming in.  Apple Tech Support tried various things including
changing password, but nothing helped.  I want my email back, as it is received.  Does anyone have
a suggestion?  Thank you, and have a sparkling day!  

Hi there
Specs:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03924650&tmp_task=prodinfoCategory&cc=us&dlc=en...
According to the specs, there is a trial version of Norton antivirus and other subscription based services, games, Netflix, office 365 pre installed. There are also few other multimedia softwares that were pre installed, which you can get from here:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=5450...
But rest I think you might have downloaded it later on to your system.
You can do recovery using HP recovery manager software or using the recovery disc/USB you ought must have created after you setup your machine for the first time. Recovering to factory settings would reinstall everything that came with your laptop exactly for MS Office trial version.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=in&lc=en&docname=c03489643
If not yet made a recovery media set, you have to order them from HP directly to reset to factory settings.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&product=5450054
Regards
Visruth
++Please click KUDOS / White thumb to say thanks
++Please click ACCEPT AS SOLUTION to help others, find this solution faster
**I'm a Volunteer, I do not work for HP**

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    Specs:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03924650&tmp_task=prodinfoCategory&cc=us&dlc=en...
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