How do i get back my playlists that have disappeared!!! they were backed up both on my laptop and the cloud

how do i get back my playlists that have disappeared!!! they were backed up both on my laptop and the cloud

Are you signed into itunes with your email address?  Purchases that are made through itunes are tied to the email address on your account.  If someone else logged in then your purchases wouldn't show. 
When you go to the itunes store look at the black/gray bar at the top.  On the left is the email address that is signed in.  If it's incorrect just click on it and select "Sign Out."  When you sign back in all should be well.

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